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  5. Reviews of MainStay Suites Rochester South Mayo Clinic

Reviews of MainStay Suites Rochester South Mayo Clinic This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

55 Wood Lake Drive Southeast, Rochester, MN 55904, United States

#51 of 61 hotels in Rochester

Guests' Choice

Review Score

Based on 58 hotel reviews

7.7

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    8.0

  • Location

    8.1

  • Facilities

    7.5

  • Staff

    8.7

  • Value for money

    8.5

  • Free Wifi

    4.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 30, 2025

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Quadruple Room - Non Smoking/Interior Hall
    • Stayed 2 nights
    • Submitted from a mobile device

    Place could minor repairs. I would stay there again

    Located close to the area I was visiting

    Stayed in April 2025

  • Reviewed: March 31, 2025

    9.0
    Great room for the price, facilities were great for extended stay
    • Business trip
    • Solo traveler
    • Queen Room - Non Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    Noisy heating unit

    Clean rooms, accommodating staff

    Stayed in March 2025

  • Reviewed: January 4, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Queen Room - Non Smoking
    • Stayed 25 nights
    • Submitted from a mobile device

    N/A

    Clean, quite and nice staff

    Stayed in January 2025

  • Reviewed: August 5, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Quadruple Room - Non Smoking/Interior Hall
    • Stayed 2 nights
    • Submitted from a mobile device

    Full size fridge, stovepipe and they offer kitchenware. Beds were comfortable and air was cold. Shower got hit faster than at my own hiuse

    Stayed in August 2024

  • Reviewed: May 10, 2023

    7.0
    Decent place for the price. Was a nice 'home' for a week.
    • Leisure trip
    • Solo traveler
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 6 nights

    The breakfast was a little sparse, with only breakfast bars and muffins. Would have liked to see more options when advertising a 'continental breakfast'. Cut fruit would have been a welcome treat.

    It was much quieter than most places. The desk was very good sized. I was able to put my work binders out and still have room for my laptop and note writing.

    Stayed in May 2023

  • Reviewed: May 7, 2023

    7.0
    Good place to save money on visit
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    the access to the elevators was not good... especially with the luggage mover. the equipment, like refrigerator were stained, but clean. the bathroom floor, walls, and shower were stained but clean.

    the staff was very nice. the service was very good. the price was good.

    Stayed in May 2023

  • Reviewed: January 12, 2023

    9.0
    Good value
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    Staff was excellent and very helpful.

    Stayed in January 2023

  • Reviewed: August 4, 2025

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Quadruple Room - Non Smoking/Interior Hall
    • Stayed 4 nights
    • Submitted from a mobile device

    Room was not clean. Front desk rarely staffed. People vacuuming in middle of night.

    Stayed in August 2025

  • Reviewed: July 24, 2025

    6.0
    It met the requirements.
    • Leisure trip
    • Family with young children
    • Quadruple Room - Non Smoking/Interior Hall
    • Stayed 2 nights
    • Submitted from a mobile device

    The accommodations were decent other than the Marijuana smell.

    The facility had a moldy smell like someone was smoking Marijuana.

    Stayed in July 2025

  • Reviewed: July 3, 2025

    6.0
    Was ok
    • Leisure trip
    • Couple
    • Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty floors and hard bed, flat pillows.

    Room size and location

    Stayed in July 2025

  • Reviewed: March 19, 2025

    1.0
    Bed bugs
    • Business trip
    • Solo traveler
    • Queen Room - Non Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    Bed bugs

    Bed bugs

    Stayed in March 2025

  • Reviewed: February 10, 2025

    10
    I will recommend this to friend and family.
    • Leisure trip
    • Solo traveler
    • Quadruple Room - Non Smoking/Interior Hall
    • Stayed 15 nights

    N/A

    The staff was very professional, nice, customer service at best and very friendly.

    Stayed in February 2025

  • Reviewed: January 26, 2025

    10
    Exceptional
    • Solo traveler
    • Quadruple Room - Non Smoking/Interior Hall
    • Stayed 10 nights
    • Submitted from a mobile device

    N/A

    The place is quite clean and staff is very professional, nice excellent customer service and very approachable.

    Stayed in January 2025

  • Reviewed: January 16, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Queen Room - Non Smoking
    • Stayed 12 nights
    • Submitted from a mobile device

    N/A

    It was clean, quite, professional and friendly staff and management.

    Stayed in January 2025

  • Reviewed: January 7, 2025

    5.0
    TERRIBLE
    • Leisure trip
    • Solo traveler
    • Queen Room - Non Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Richard the general manager was terrible poor customer service and I was leaving for work the police cut me off in my parking spot with another unmarked vehicle told me to get out sit on the ground due to that being a high drug hotel my toilet didn’t work the 3 weeks I stay I only got 1 free night Richard sent someone to fix it 3 days before I left

    The location, my room was on the first floor by the exit door I could park there and go in and out as I please without being seen or and heard

    Stayed in December 2024

  • Reviewed: July 21, 2024

    1.0
    We did not stay. We left and drove home.
    • Leisure trip
    • Couple
    • Quadruple Room - Non Smoking/Interior Hall
    • Stayed 1 night
    • Submitted from a mobile device

    Did not feel safe, dirty. We decided to leave and drive home. Men were loitering all over in the parking lot. Men left their room doors open inside the hotel too. We felt extremely uncomfortable and not safe.

    Nothing

    Stayed in June 2024

  • Reviewed: April 21, 2024

    6.0
    Overcharged not thrilled
    • Business trip
    • Solo traveler
    • King Room - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    When checking in I was told that there was no maid service. And I seen that the price was $20 cheaper than what it was I'm booking.com per night. TV barely worked and I never received any new towels or anything. It was worth maybe the price they were charging but not the price you were charging.

    The bed was nice the room wasn't bad for what they charge

    Stayed in April 2024

  • Reviewed: January 18, 2024

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • Queen Room - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Our room was freezing cold because there was a huge gap under the heating unit letting all the cold air in. Staff was very standoffish and sort of rude about letting us get a room while our furnace was out house was out. And there was a windchill warning out. Temperatures in the -20 & -30's real feel. All because we live in town.

    Stayed in January 2024

  • Reviewed: January 11, 2024

    4.0
    Never stay in Rochester Mainstay Suites
    • Leisure trip
    • Solo traveler
    • Queen Room - Non Smoking
    • Stayed 1 night

    1. Parking lot was slick, wasn't properly salted. I slipped with feet in the air. I saw a shuttle operator clung to his shuttle door to save himself from falling. 2. Parking lot was almost empty as if no guests were living, I know why because there were none. I would not live there again. It was an Econolodge marked as Mainstay Suites. 3. Everything was super old, I was hesitant to even touch let alone using it. No frill items inside. 4. Toiletries the worst I had ever seen. List will go on and on. I short I regret my stay there and will never try Mainstay Suite again.

    I had a corner room with window on 2 walls

    Stayed in January 2024

  • Reviewed: January 4, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Non Smoking/Interior Hall/Pet Friendly
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel was refurbished from another chain.

    Not a lot of guests. Pets were allowed at a reasonable fee.

    Stayed in November 2023

  • Reviewed: November 24, 2023

    6.0
    Pleasant
    • Business trip
    • Couple
    • King Room - Non Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    I made my decision to stay here by reading previous reviews which were great breakfast. The breakfast consisted of bars, prepackaged muffins and coffee. The site said the pool will be open on 11/17 but the hotel has no pool. Some of the staff were rude in their mannerisms.

    I like the full size fridge and bed was comfortable.

    Stayed in November 2023

  • Reviewed: September 15, 2023

    10
    Traveling for medical. Will definitely stay there again
    • Leisure trip
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast was grab and go. Was expecting better

    Stayed in September 2023

  • Reviewed: July 19, 2023

    10
    Exceptional
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was very kind and helpful. Loved the fact that I could just ask to add days and not have to worry about moving rooms.

    Stayed in May 2023

  • Reviewed: July 15, 2023

    1.0
    Not recommended.
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    When we first entered our room my spouse commented it smelled like someone had smoked pot in it. We opened the window and kept it open the entire visit. There was barely a few sheets of toliet paper left on the roll, and half a roll of toliet paper was the replacement. No amenities, like soap, shampoo, conditioner. The fridge was dirty in spots on the outside and the shelving. Walls and ceilling in the bathroom had water damage along with cracks. TV was super small. Bed was not very comfortable and could hear noise throughout the night. Breakfast was pretty much nothing besides coffee, tea bags, granola bars and a few wrapped muffins (I think?). The hotel was located behind another hotel in a cluster, which was not too difficult to find, but took awhile to get to from the regular roads. Besides the two personable front desk clerks, we cannot give any props for anything else.

    The staff were very nice. Parking was adequate. Fridge worked fine.

    Stayed in July 2023

Showing 1 - 25

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