222 South Caldwell Street, Charlotte, NC 28202, United States of America
#60 of 177 hotels in Charlotte
Guests' ChoiceBased on 847 hotel reviews
8.4Cleanliness
8.8
Comfort
8.9
Location
9.0
Facilities
8.5
Staff
9.0
Value for money
8.1
Free WiFi
8.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 22, 2024
Deharo-alvarado
United States of AmericaNo free parking, only one elevator in use, valet understaffed. Took 20 minutes to get our car.
Location
Stayed in April 2024
Reviewed: April 22, 2024
Elaine
United States of AmericaValet parking was only option. When car was delivered, one tire was flat.
Breakfast was good, employees were helpful
Stayed in April 2024
Reviewed: April 22, 2024
Erica
United States of AmericaHospitality
Great Location and room was VERY VERY spacious.
Stayed in April 2024
Reviewed: April 18, 2024
Ariel
United States of AmericaLocation. Very complicated to get to the entrance, almost like someone saw a building and was determined to stick a hotel there. Unfortunately one of the main elevators was broken when we first arrived and then the 2nd main elevator malfunctioned during our stay. Hotel staff had to have guests take the employee-only elevator to get to our respective rooms.
Dining options. The staff, especially valet were friendly, jovial, helpful and approachable. Very courteous. Room was spacious.
Stayed in April 2024
Reviewed: April 15, 2024
Johnson
United States of AmericaElevators. When I checked in one was already down. Then both went down and we had to use the service elevator. The staff did the best they could with what they had.
Stayed in April 2024
Reviewed: March 25, 2024
Kathy
United States of AmericaOnly 1 working elevator, house keeping took our bath mat and didn’t replace it and left no bathroom tissue
Location was great, the room was very nice
Stayed in March 2024
Reviewed: March 11, 2024
Perrin
United States of AmericaI wish guests had an easier map of hotel.
The location is awesome.
Stayed in March 2024
Reviewed: March 4, 2024
Ryan
CanadaParking was absolutely ridiculous…38$ usd a night. We arent downtown manhattan here….unfortunate money grab working against the overall positive experience
Staff was excellent, nice rooms, great breakfast. Overall good experience
Stayed in March 2024
Reviewed: February 1, 2024
Jeremiah
United States of AmericaThe fact that I was charged for parking for valet to misplace my keys, and I had to wait approximately 20 minutes to locate it. I felt it was done deliberately due to my interaction with one of the valet guys from the day prior. Since Im not certain I would not want someone to get reprimanded. My car was also parked outside of garage which too was weird. I felt bad for the morning shift valet guy who went above and beyond (panicking to find my car) working alone and assisting other customers too. This minor yet unforgettable experience will not keep me from returning if I’m in Charlotte again.
I think the location is at a very great spot. I also think the breakfast was fantastic. The clerk was very helpful.
Stayed in January 2024
Reviewed: February 1, 2024
Patriciagv
Bonaire St. Eustatius and SabaWe loved our stay, the variety at breakfast, already being in the States for a week, it was nice to have some "normal" granola, fruit etc. Staff was really nice and welcoming. Room was gigantic, which was great, having a small child, so being in the room every night. Supermarkt around the corner. But also food at the hotel. Celebrated New Years in the hotel, was very nice!! Thank you
Stayed in January 2024
Reviewed: January 28, 2024
Nakia
United States of AmericaThe shower head was broken!
Stayed in January 2024
Reviewed: January 5, 2024
Pierre
United States of AmericaThe room set up
Stayed in January 2024
Reviewed: January 5, 2024
Jennifer
United States of AmericaA bit outdated, not to comfiest of beds, not a great selection of snacks.
Location , big rooms
Stayed in January 2024
Reviewed: December 22, 2023
Steve
United States of AmericaThe pillows were like rocks.
Breakfast was very good, staff were extremely courteous, and the location was within walking distance to area attractions.
Stayed in December 2023
Reviewed: December 21, 2023
Christopher
United States of AmericaPrompt and courteous valet parking attendants. Efficient and courteous check in staff. Kind and helpful cleaning staff. Excellent complimentary breakfast. There is an exceptional restaurant at the top of the building, also.
Stayed in December 2023
Reviewed: December 18, 2023
Graves
United States of AmericaValet prices too high for them to not have anyone to retrieve your vehicle in decent timing.
Stayed in December 2023
Reviewed: December 7, 2023
St
United States of AmericaThe hotel price was absurd!! Your bar prices are ridiculous. The bed felt like you were sleeping on plywood. If it weren't for the bed it would be 10 across the board
Location and cleanliness are amazing. The staff was great
Stayed in December 2023
Reviewed: November 30, 2023
Teresa
United States of AmericaPaying for parking is expected in the city, but it would be a nice perk to not have to pay to park.
We got moved to a larger end unit which was great because we had our teenage daughter with us. The room was clean and there were additional blankets and pillows so she could be comfy on the couch. We loved that bedroom is a private room and the bathroom had 2 entries. Breakfast was a very pleasant surprise. Both the hot food and cold options were healthy and fresh.
Stayed in November 2023
Reviewed: November 30, 2023
Cassandra
United States of AmericaI didn't like the fact they didn't have room service and the ice machines weren't on the same floor as my room.
I like the breakfast daily that came with our stay.
Stayed in November 2023
Reviewed: November 19, 2023
Frida
SwedenBeds were too hard for my liking
The staff is wonderful. Some completely outstanding. Breakfast has a lot to offer.
Stayed in November 2023
Reviewed: November 19, 2023
Raymond
United States of AmericaI didn’t care to for parking
It was clean and staff were very helpful
Stayed in November 2023
Reviewed: November 18, 2023
Makia
United States of AmericaValet fee
Stayed in October 2023
Reviewed: November 9, 2023
Katherine
United States of AmericaBad layout,bland decor.
Space
Stayed in November 2023
Reviewed: November 6, 2023
Bill
United States of AmericaBreakfast was good
Stayed in November 2023
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