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  5. Reviews of Extended Stay America Premier Suites - Cleveland - Independence

Reviews of Extended Stay America Premier Suites - Cleveland - Independence This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

6025 Jefferson Drive, Independence, OH 44131, United States

#10 of 14 hotels in Independence

Guests' Choice

Review Score

Based on 983 hotel reviews

6.4

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.3

  • Location

    8.0

  • Facilities

    6.9

  • Staff

    7.6

  • Value for money

    7.1

  • Free Wifi

    7.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 15, 2025

    5.0
    Fair
    • Leisure trip
    • Couple
    • Deluxe Queen Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Cigarette buts all over front entrance ground our floor#2 smelled like they were growing pot there. 'No pool no breakfast. /

    Covenant

    Stayed in September 2025

  • Reviewed: September 12, 2025

    7.0
    Great, except for extension requests
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I had requested to extend our stay on the booking.com app for the next night, as my mother had to be back at cleveland clinic at 6am the next morning for open heart surgery. Hotel staff or whoever confirms online bookings dropped the ball and never replied to confirm. When we showed up that evening they had no rooms available and my room was never confirmed or denied. Had to go find anothet hotel in the area to stay in

    Everything was great as far as the room and staff

    Stayed in September 2025

  • Reviewed: September 8, 2025

    5.0
    It’s was a good, cheap stay. Great for overnight but wouldn’t stay a couple of days.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Only one elevator worked, hallways were dirty & trash was built up at the elevator.

    booking was fast & easy. Facility responded quickly. Lobby Clean & attractive

    Stayed in September 2025

  • Reviewed: September 4, 2025

    6.0
    Need to buy more towels and washcloth also need more pillows. The ones there were too flat.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Shorty of towels and washcloth

    Location was great. Kitchen area was great.

    Stayed in August 2025

  • Reviewed: September 2, 2025

    5.0
    Decent location, ok stay.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was basically hard boiled eggs, fig newton bars and coffee. Was expecting a little.more.

    Good location, decent room.

    Stayed in September 2025

  • Reviewed: August 27, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The shower was very slick. I almost fell. They need to have some kind of sticker to make it not so slick. The corridors were unswepted.

    Stayed in August 2025

  • Reviewed: August 26, 2025

    5.0
    A quiet, comfortable room with virtually no amenities and a substantial deposit on arrival
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 3 nights

    Towel changeovers were paid options. The appliances were good; there were no plates, silverware, cups or glasses. The breakfast was deplorable: coffee, instant oatmeal, and a few energy bars.

    Very clean and a very congenial staff.

    Stayed in August 2025

  • Reviewed: August 2, 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Deluxe King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Pool has been permanently closed. Breakfast was to be until 9:30 but at 8:30 all that was left were some boiled eggs and some nutragrain bars.

    Room was comfortable and clean. Location was great (have stayed here before under different hotel name). Amply parking.

    Stayed in August 2025

  • Reviewed: July 26, 2025

    5.0
    Fair
    • Family with young children
    • Deluxe Queen Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    I booked back in February for a 2 queen bed deluxe studio room and booking over booked so our room was gone hand to deal with a king bed deluxe room for 5 people. Also had black mold in bathroom from to much moisture.

    The location and staff was friendly.

    Stayed in July 2025

  • Reviewed: July 24, 2025

    7.0
    The hotel was fine for what we planned. However, VERY UNDERSTATED!
    • Family with young children
    • Deluxe Queen Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool was closed

    The property was well kept, and clean

    Stayed in July 2025

  • Reviewed: June 28, 2025

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Deluxe Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Front desk guy upon check in was unfriendly, Exhaust fan dripped water right onto toilet

    Coffee was decent

    Stayed in June 2025

  • Reviewed: June 17, 2025

    7.0
    Overall budget friendly and gets the job done if you need a place to crash.
    • Leisure trip
    • Family with young children
    • Deluxe Queen Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Outdated insides. There are unsaid charges at arrival for the plates, pots and pans. Breakfast was grab and go snack. Not a breakfast selection. Pool is permanently closed. Vending machine in middle doesn’t work. Staff knows but say they aren’t responsible so take a risk. Walls are paper thin! You heard every door close on your floor and every elevator ding if close to your room.(We were in room 14 on our floor). Pull out couch is not meant for sleeping, you sink into the 4in mattress 😩

    Staff was very nice and accommodating.

    Stayed in June 2025

  • Reviewed: June 9, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Grab and go breakfast. But when i looked back it was clearly advertised

    Comfortable clean rooms

    Stayed in June 2025

  • Reviewed: June 9, 2025

    7.0
    Ok, but not impressed
    • Leisure trip
    • Family with young children
    • Deluxe Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    There were a few things broken that we asked them to look at. We were told they would, we got back from kite concert and they still weren’t fixed. One being the sink stopper that wouldn’t go up so the sink was half full of water. The second being the smoke detector has a bad batty and it flashed a white light all night that light up the room There was no sleeping

    The rooms were spacious and off a main interchange

    Stayed in June 2025

  • Reviewed: April 25, 2025

    5.0
    Will not be returning
    • Leisure trip
    • Family with young children
    • Deluxe Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    There pool is permanently shut down. The breakfast they offered wad in a to go bag. We went there based on what they advertised online. It was a little disappointing.

    it accommodated our family of 6

    Stayed in April 2025

  • Reviewed: April 17, 2025

    6.0
    Clean & quiet but breakfast was only a snack
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Elevator was broke

    Stayed in April 2025

  • Reviewed: April 11, 2025

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast included but there is no breakfast served at the location of hotel. We have protein bars and cup cakes served in the breakfast. I haven’t seen Bread and oatmeal.

    Stayed in April 2025

  • Reviewed: March 6, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Queen Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    There was only one elevator, the pool was closed, and there wasn't any breakfast. There was blood on our curtains in the room. Hotel needs little updates.

    By the hotel being a old Hilton it was modern but still needs update.

    Stayed in March 2025

  • Reviewed: March 6, 2025

    5.0
    Glad it was only two days
    • Family with young children
    • Deluxe Queen Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    Police were on property too often. Made me very uncomfortable with the situation.

    The room was spacious, and the kitchenette was great

    Stayed in January 2025

  • Reviewed: March 3, 2025

    6.0
    Decent
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bed uncomfortable, hair on towels, loud neighbors

    Walk in shower

    Stayed in March 2025

  • Reviewed: March 2, 2025

    7.0
    This hotel needs more attention to their rooms.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night

    Sink basin would not drain. This is ANNOYING! They should test and clean all room drains periodically to make sure the sinks drain. Toilet would not adequatley flush. Just toilet paper would not flush. I was afaid to use it and not have it fully flush. So in the morning, after I put all my luggage in my car, I used the guest bathroom on the first floor. Water faucet at sink was no hot, just warm. I did not try the shower.

    I have stayed here several times before and was very satisfied. That being said , I will look for another hotel the next time. I was on the fifth floor. Odor of Marajuana in halls. This not the fault of the hotel. My room did not smell. Room was clean, and spartan. Needed to go to the desk to get a disposable coffee cup to make tea. Also asked for and received additioanal towels.

    Stayed in March 2025

  • Reviewed: February 10, 2025

    7.0
    Good
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hostess could have taken the time prior to 6 am to be sure the coffee was working

    Coffee maker was not working No time to wait long after 6:15 with needed to get to work

    Stayed in February 2025

  • Reviewed: February 3, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Loud, other people stay there are certainly loud and finding somebody else's garbage in your dresser in your bedroom this little disturbing.

    Location

    Stayed in February 2025

  • Reviewed: February 3, 2025

    7.0
    The overall stay was good.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no household items in the room. The hallway smelled like rotten garbage.

    Stayed in February 2025

Showing 1 - 25

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