Bathroom toilet not sanitized & deodorized

Good location

Stayed in April 2024

The parking lot is anxiety-inducing. We rented a car and got upgraded to a huge SUV, which barely fitted (6.4, limit is 6.6), and the only spots one can find would usually be at the 10th floor. Valet may make it easier, but also comes at an extra cost.

Literally on Waikiki. Close to everything.

Stayed in April 2024

Limited food options for vegetarians . No room service (food). Inhouse restaurants needs improvements in service. Bit on expensive side.

Location is good and accessible to many things.

Stayed in April 2024

I was looking for a room directly overlooking the ocean/ beach

Location, cleanliness

Stayed in March 2024

Was very expensive

Location

Stayed in March 2024

The elevators were always packed and sometimes you would need to wait for a few elevators before finding room to get on. We also would have liked a public lounge area. They have a private lounge area, which appeared to be empty most of the time.

The hotel is in a great location. We could walk to many restaurants and the beach was right across the street. Loved that there were chairs to sign out and beach towels were always available.

Stayed in February 2024

We arrived in the morning after long night flight from Australia. No early book in and we were told they were cleaning our room when we arrived but still waited 2hours. Told that I should have paid for another day if I wanted early access. The breakfast was very ordinary hashbrowns and bacon were so cooked up we couldn’t eat them. Staff very quick to clear the table. No cappuccino coffee available.

Fabulous location. Clean spacious rooms. Surprised by free entertainment, markets and how close it is to the beach. Staff generally friendly.

Stayed in January 2024

we didn’t get lei’s upon arrival like it said we would, it was our anniversary and my boyfriend asked for something special, all we got were the complimentary chocolates that i assume come with every room. my boyfriend ended up proposing which is why he asked for a little extra too. to top it all off i thought i bought the room with breakfast included and apparently they said i didn’t and they were charging $45 per person for the buffet which i don’t think was worth it.

loved all of the amenities, the staff was really nice and attentive the best part was how close it was to the ocean

Stayed in February 2024

The elevator wait time took almost 5 minutes every time. We didn’t rent a car this time but in the past we were very happy with the public parking and how small and tight it was.

Easy access to the beach and close to shops and restaurants.

Stayed in February 2024

None

The location was excellent and all the staff were super helpful and friendly

Stayed in January 2024

Noise from street, elevator wait (though at times there was no wait), pool a bit small.

The location, amenities, walk to everything, waterfall!

Stayed in February 2024

Parking, price was too high with resort fee and taxes, parking fee

Location

Stayed in January 2024

The elevators had trouble handling the volume of people and I was on the 35th floor so that was inconvenient. Additionally the water temperature was very irregular. There were times that my room could not get hot water for several hours.

Location was outstanding! Directly across from Waikiki beach and right on the main strip for shopping and dining. The service was fantastic! The view was outstanding.. Very convenient.

Stayed in February 2024

Ok

Stayed in January 2024

Room is dated, was not renovated, sub-standard for this class of hotel. We paid dearly for Oceanfront and we got a room with side oceanfront room view and on mid floors ( not higher floors). Not too happy. A direct ocean front would be available after the holidalys and we did not want to repack and unpack.

location was convenient and central. Cleaning crew was very friendly and helpful and did a good job.

Stayed in January 2024

There were a lot of little things that added up to me dinging my score. The room had certain imperfections like walls with signs of cut wallpaper, the rug was kinked up and bumpy. The tv is one of those tvs where you can’t access the hdmi ports and the chrome cast wasn’t very reliable. The ice machine on the floor was broken. The lobby, while interesting, is pretty confusing when you’re first arriving because everything flows into the ground floor shops and street. And then there’s the way the door to the hallway doesn’t block sound very well. The poolside restaurant isn’t… the best. Like it’s fine, but it’s expensive and not the best food. It’s not a deal breaker as there were plenty of nearby places to eat. Probably the least fun part of staying at this hotel were the hidden fees for staying in Hawaii , and the way I expected an ocean view but got an “ocean view” which could see the ocean but wasn’t directly pointed at the sea like I expected. I’m not sure if it was booking’s fault for not showing all the different fees or not. It feels like I should’ve gotten a better quality hotel for the final price, but you’re really paying for the location.

The obvious best part of this hotel was the location, I had never been to Hawaii before and I can see why people love it. The hotel is really well integrated with the street, the beach, and all the shops. It just takes an elevator ride and an escalator down before you’re shopping or hitting the sand. A bonus was having a great view, even when I was on a high floor. But the next best thing was the staff. There are good folks working there, and I want to give them a lot of credit. Besides the nice service at the front desk, the restaurant, and the tour guides, the best example showed up on the first night. My first night in Honolulu was unlucky, stormy weather led to power outages throughout the city with the hotel being affected. I saw one group of visitors get stuck in an elevator which is pretty horrible. But I saw some of the staff work as best they can to help them, with a staff member staying with them by the door to let them know someone was nearby. That memory stuck with me by the time I got back to my own room. Good people work there.

Stayed in January 2024

Attitude or staff- perhaps because we used booking .com?

Clean , view

Stayed in January 2024

restaurant costs are too high. Went to dinner at the Korean bbq and there was a function at the next door pool, so we could hear speeches, music, chatter.. very annoyingly. I wasn’t impressed with the spa & staff. Immediately after my 80min massage, I had a vertigo episode. The therapist walked me to the waiting room where I sat for almost an hour. No one bothered to check on me. My friend searched for me and found me and led me out. When I went to pay for the service, no one even asked if I was okay or anything cause CLEARLY I wasn’t able to walk on my own. They were only interested in getting paid!! Very disappointing.

location, retail, restaurants, view

Stayed in December 2023

Pool sucks. Too small. Some amenities were not ready in time. One of the receptionists was unkind and bad at math.

Location. Very good access to beach. Nice view if you stay in a room facing ocean. Decent breakfast : omelette, miso soup, guava juice etc. Warm hearted and kind staff.

Stayed in January 2024

Great location

Stayed in December 2023

Pricey breakfast not included

Location

Stayed in December 2023

Asked for early check in but was denied. We sat around for hours waiting for the room to be available after a long flight from Australia. You could have done better considering the price we paid for our stay! Shower over bath is from the old days and is an accident waiting to happen as it is slippery and uncomfortable. Most modern establishments now have a separate shower that is walk in and safe.

Comfortable bed. Excellent view from balcony looking over the beach and down towards Diamond Head. Location directly across from Waikiki beach meant swimming was quick and easy.

Stayed in October 2023

Old looking rooms Not breakfast included Poolside wasn’t the greatest

Location Space Friendly service Free trolley service daily

Stayed in November 2023

Lots of sirens going by--but nothing the hotel can change :) I also didn't like not having complimentary coffee pots in the rooms or lobby --the coffee stores downstairs at the 2 places were 1/2 hour long-frustrating. We just wanted regular coffee and cream and sit on the wonderful balcony. Nespresso coffee machines would be wonderful for the rooms.

Oceanview was spectacular!!! The color and design of the room was relaxing and beautiful-ocean like. Loved being close to everything and wandering to our balcony for fresh air and

Stayed in November 2023