151 Haywood Street, Asheville, NC 28801, United States of America
#50 of 77 hotels in Asheville
Guests' ChoiceBased on 712 hotel reviews
8.2Cleanliness
8.7
Comfort
8.8
Location
9.0
Facilities
8.5
Staff
9.0
Value for money
7.8
Free WiFi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 11, 2024
Douglas
United States of AmericaWould have liked free self parking. Our room on 3rd floor looked at the side of building and a parking lot rather than the nice view in all other directions. Omelet texture was a little strange.
Location in downtown was close to everything. Room was relatively large, bed comfortable. Valet parking was convenient.
Stayed in March 2024
Reviewed: March 3, 2024
Guillermo
United States of AmericaNot very flavorful. It was served plain with no sides and a slice of toast. It was presented very plainly
Breakfast was ok
Stayed in March 2024
Reviewed: February 3, 2024
Emma
AustraliaOutdated and could do with revamp
Close to the airport and quick shuttle service
Stayed in January 2024
Reviewed: January 2, 2024
Robert
United States of Americadirections from concierge
room, location, bed, view, check in
Stayed in December 2023
Reviewed: December 25, 2023
Cortney
United States of AmericaThere was hair on the toilet and bathroom floor the windows were really dusty and the floor looked like it hadn't been cleaned in a month
The view and layout of the room, and staff was excellent
Stayed in December 2023
Reviewed: December 24, 2023
Ingrid
United States of AmericaGreat location
Stayed in December 2023
Reviewed: December 24, 2023
Jennifer
United States of AmericaBreakfast was overpriced. The website said self park but it’s $25/night valet parking plus tip.
The staff were wonderful. The decor was excellent for this price point. It was a good value. Loved that it was pet friendly.
Stayed in December 2023
Reviewed: December 9, 2023
Toni
United States of AmericaIt’s not that I didn’t like it, the decor was interesting but not as interesting as some other hotels we had stayed at recently. ie bathroom wall color w/ tile in bathroom & accent wall in room seemed not the correct shade of periwinkle in keeping with the rug color.
Breakfast was a bonus. Breakfast staff was efficient & nice. Valet parking staff was AMAZE BALLS!!! On top of it and we made multiple trips per day during our 4 day there.
Stayed in December 2023
Reviewed: November 27, 2023
Julie
United States of AmericaThere was mold & mildew in the shower and the room didn't seem very clean overall; dust, etc.
All of the staff were very friendly and helpful. We liked that we were able to walk most places we wanted to go. The bed was comfortable and the view from our room was pretty!
Stayed in November 2023
Reviewed: November 26, 2023
Julissa
United States of Americala limpieza
Stayed in November 2023
Reviewed: November 20, 2023
Michele
United States of AmericaLighting in the room was quite inefficient. Bed lights were really bad.
Loved the lobby decor.
Stayed in October 2023
Reviewed: October 29, 2023
Barbara
United States of AmericaSo close to everything walking distance! Cute decor & comfortable.
The staff was awesome! Loved the bartender, Mark & the barista, Jake!!
Stayed in October 2023
Reviewed: October 26, 2023
Nancy
United States of AmericaThe hotel room faced a highway so there was a lot of traffic noise all day and night. Plus, there are only two elevators and the housekeeping staff uses one during the day, so wait time for the elevator was quite long many times throughout the day.
The room was comfortable, a good size and clean, but it faced a highway so there was a lot of traffic noise all day and night. Location is good, but not great.
Stayed in October 2023
Reviewed: October 22, 2023
Joanne
United States of AmericaWe had an issue with the parking service. We arrived last Sunday 10/15 and had Bernie park our rental car. We had no scratches on the car when we dropped it off. We didn’t use the car during our stay. After our breakfast and checking out on 10/17, Alex brought us our car with a huge scratch on the rear passenger door. We told him that wasn’t there when we brought it in. There was no notation about any damage when we checked in because there wasn’t any. Alex stepped away inside and showed us a ticket with a mark on it (as if to note the scratch was on the car). At no time were we notified when we dropped off car with Bernie that such a ticket existed. The ticket we received # 613285 had no such marking nor were we ever contacted after dropping off the car that there was any damage. We left the hotel to make our way to RDU to catch our flight home to CA but called the hotel and spoke with Michael who advised us to contact Dorian Jones of the Valet Management Co. We called 3 times on the 17th and 2 times from CA the following day leaving messages requesting a return call without a response. This experience was truly disappointing.
Breakfast was decent for the price. The location was fine.
Stayed in October 2023
Reviewed: October 1, 2023
Parworth
United States of AmericaIt was a bit warm trying to sleep.
Wonderful view. Great bathroom.
Stayed in September 2023
Reviewed: September 27, 2023
Lance
United States of AmericaCost of valet parking
Stayed in September 2023
Reviewed: September 6, 2023
Laura
United States of AmericaIt would’ve been nice if there was a pool
Very clean and parking was easy
Stayed in June 2023
Reviewed: August 25, 2023
Tora
United States of AmericaThe accommodations are extremely dated and worn. The mattress on the sleeper sofa was gross—the sofa itself was extremely old and worn. The rooms need painting. There needs to be deep cleaning—which hasn’t happened in a while. There need to be major renovations. The door to the balcony didn’t lock. There was an adjoining door that locked on our side but felt unsafe…
The location is good. The staff is friendly and helpful. The penthouse suites are spacious. The bathroom was ok. Valet parking is good.
Stayed in August 2023
Reviewed: August 21, 2023
Kirsten
South AfricaLittle bit dated and some minor issues like a hairdryer that didn’t work. Bit out of town.
Well priced in an expensive town. Great staff, large rooms.
Stayed in August 2023
Reviewed: August 19, 2023
Anthony
United States of AmericaGood location. Convenient. Wonderful staff.
Stayed in August 2023
Reviewed: August 18, 2023
Julie-anne
United KingdomLimited available food late in the evening when we arrived
Easy to find, great rooms, amazing bathroom
Stayed in August 2023
Reviewed: July 13, 2023
Marie-louisa
United KingdomBreakfast not included in the room rate
Clean comfortable rooms, fantastic view from the bedroom. We arrived late and late check in was easily accommodated.
Stayed in July 2023
Reviewed: July 9, 2023
Sonji
United States of AmericaPaying $25 a night for parking is not acceptable
Great location!!
Stayed in July 2023
Reviewed: July 4, 2023
Daniel
EthiopiaOverall, I liked it so no real issues. One thought would be able to not have towels taken daily, I like to reuse towels, especially for short stays, including hand towels and floor towels.
The location is prime for downtown Asheville, the staff were friendly and helpful whenever I need them. The valets were great and friendly as well.
Stayed in July 2023
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