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  5. Reviews of Hotel Indigo Asheville Downtown, an IHG Hotel

Reviews of Hotel Indigo Asheville Downtown, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

151 Haywood Street, Asheville, NC 28801, United States of America

#50 of 77 hotels in Asheville

Guests' Choice

Review Score

Based on 712 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.8

  • Location

    9.0

  • Facilities

    8.5

  • Staff

    9.0

  • Value for money

    7.8

  • Free WiFi

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 11, 2024

    9.0
    great location for a visit to downtown Asheville
    • Leisure trip
    • Couple
    • King Bed Leisure Room
    • Stayed 3 nights

    Would have liked free self parking. Our room on 3rd floor looked at the side of building and a parking lot rather than the nice view in all other directions. Omelet texture was a little strange.

    Location in downtown was close to everything. Room was relatively large, bed comfortable. Valet parking was convenient.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    8.0
    Location was best part as it was walking distance to downtown sites
    • Leisure trip
    • Couple
    • King Bed View Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Not very flavorful. It was served plain with no sides and a slice of toast. It was presented very plainly

    Breakfast was ok

    Stayed in March 2024

  • Reviewed: February 3, 2024

    7.0
    Overall all I needed for one night stay before flight
    • Leisure trip
    • Solo traveler
    • King Bed View Room
    • Stayed 1 night
    • Submitted from a mobile device

    Outdated and could do with revamp

    Close to the airport and quick shuttle service

    Stayed in January 2024

  • Reviewed: January 2, 2024

    9.0
    very good , convenient
    • Leisure trip
    • Couple
    • King Bed Leisure Room
    • Stayed 1 night

    directions from concierge

    room, location, bed, view, check in

    Stayed in December 2023

  • Reviewed: December 25, 2023

    7.0
    The view was amazing
    • Leisure trip
    • Couple
    • Penthouse King Balcony Suite
    • Stayed 1 night
    • Submitted from a mobile device

    There was hair on the toilet and bathroom floor the windows were really dusty and the floor looked like it hadn't been cleaned in a month

    The view and layout of the room, and staff was excellent

    Stayed in December 2023

  • Reviewed: December 24, 2023

    9.0
    Great stay - will remember for next Asheville visit!
    • Leisure trip
    • Family with young children
    • Two Queen Beds room
    • Stayed 1 night
    • Submitted from a mobile device

    Great location

    Stayed in December 2023

  • Reviewed: December 24, 2023

    9.0
    Overall it was great.
    • Leisure trip
    • Couple
    • One Queen Bed Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was overpriced. The website said self park but it’s $25/night valet parking plus tip.

    The staff were wonderful. The decor was excellent for this price point. It was a good value. Loved that it was pet friendly.

    Stayed in December 2023

  • Reviewed: December 9, 2023

    9.0
    Staff overall was welcoming & efficient!!!
    • Leisure trip
    • Family with young children
    • Two Queen Beds room
    • Stayed 4 nights
    • Submitted from a mobile device

    It’s not that I didn’t like it, the decor was interesting but not as interesting as some other hotels we had stayed at recently. ie bathroom wall color w/ tile in bathroom & accent wall in room seemed not the correct shade of periwinkle in keeping with the rug color.

    Breakfast was a bonus. Breakfast staff was efficient & nice. Valet parking staff was AMAZE BALLS!!! On top of it and we made multiple trips per day during our 4 day there.

    Stayed in December 2023

  • Reviewed: November 27, 2023

    7.0
    The staff was friendly, but we would likely not stay here again for the price we paid.
    • Leisure trip
    • Couple
    • King Bed Leisure Room
    • Stayed 2 nights

    There was mold & mildew in the shower and the room didn't seem very clean overall; dust, etc.

    All of the staff were very friendly and helpful. We liked that we were able to walk most places we wanted to go. The bed was comfortable and the view from our room was pretty!

    Stayed in November 2023

  • Reviewed: November 26, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Two Queen Beds room
    • Stayed 1 night
    • Submitted from a mobile device

    la limpieza

    Stayed in November 2023

  • Reviewed: November 20, 2023

    8.0
    Loved stating in Little Italy - convenient, vibrant, yet quiet.
    • Leisure trip
    • Couple
    • King Bed View Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Lighting in the room was quite inefficient. Bed lights were really bad.

    Loved the lobby decor.

    Stayed in October 2023

  • Reviewed: October 29, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 3 nights
    • Submitted from a mobile device

    So close to everything walking distance! Cute decor & comfortable.

    The staff was awesome! Loved the bartender, Mark & the barista, Jake!!

    Stayed in October 2023

  • Reviewed: October 26, 2023

    7.0
    Nice hotel, but quite expensive for the area and make sure to get a room not facing the highway
    • Leisure trip
    • Couple
    • One Queen Bed Room
    • Stayed 2 nights

    The hotel room faced a highway so there was a lot of traffic noise all day and night. Plus, there are only two elevators and the housekeeping staff uses one during the day, so wait time for the elevator was quite long many times throughout the day.

    The room was comfortable, a good size and clean, but it faced a highway so there was a lot of traffic noise all day and night. Location is good, but not great.

    Stayed in October 2023

  • Reviewed: October 22, 2023

    9.0
    The hotel experience was good. Parking experience lousy.
    • Leisure trip
    • Couple
    • King Bed Leisure Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We had an issue with the parking service. We arrived last Sunday 10/15 and had Bernie park our rental car. We had no scratches on the car when we dropped it off. We didn’t use the car during our stay. After our breakfast and checking out on 10/17, Alex brought us our car with a huge scratch on the rear passenger door. We told him that wasn’t there when we brought it in. There was no notation about any damage when we checked in because there wasn’t any. Alex stepped away inside and showed us a ticket with a mark on it (as if to note the scratch was on the car). At no time were we notified when we dropped off car with Bernie that such a ticket existed. The ticket we received # 613285 had no such marking nor were we ever contacted after dropping off the car that there was any damage. We left the hotel to make our way to RDU to catch our flight home to CA but called the hotel and spoke with Michael who advised us to contact Dorian Jones of the Valet Management Co. We called 3 times on the 17th and 2 times from CA the following day leaving messages requesting a return call without a response. This experience was truly disappointing.

    Breakfast was decent for the price. The location was fine.

    Stayed in October 2023

  • Reviewed: October 1, 2023

    7.0
    It was good.
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It was a bit warm trying to sleep.

    Wonderful view. Great bathroom.

    Stayed in September 2023

  • Reviewed: September 27, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Cost of valet parking

    Stayed in September 2023

  • Reviewed: September 6, 2023

    9.0
    Perfect distance to downtown in concert venues
    • Leisure trip
    • Couple
    • King Bed Leisure Room
    • Stayed 1 night
    • Submitted from a mobile device

    It would’ve been nice if there was a pool

    Very clean and parking was easy

    Stayed in June 2023

  • Reviewed: August 25, 2023

    7.0
    The accommodations don’t match Booking.com photos at all.
    • Leisure trip
    • Family with young children
    • Penthouse King Balcony Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    The accommodations are extremely dated and worn. The mattress on the sleeper sofa was gross—the sofa itself was extremely old and worn. The rooms need painting. There needs to be deep cleaning—which hasn’t happened in a while. There need to be major renovations. The door to the balcony didn’t lock. There was an adjoining door that locked on our side but felt unsafe…

    The location is good. The staff is friendly and helpful. The penthouse suites are spacious. The bathroom was ok. Valet parking is good.

    Stayed in August 2023

  • Reviewed: August 21, 2023

    8.0
    Great for a short stopover.
    • Leisure trip
    • Solo traveler
    • One Queen Bed Room
    • Stayed 1 night
    • Submitted from a mobile device

    Little bit dated and some minor issues like a hairdryer that didn’t work. Bit out of town.

    Well priced in an expensive town. Great staff, large rooms.

    Stayed in August 2023

  • Reviewed: August 19, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • One Queen Bed Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Good location. Convenient. Wonderful staff.

    Stayed in August 2023

  • Reviewed: August 18, 2023

    8.0
    Comfortable and nicely maintained hotel. Great bathroom. The bar tender was really engaging.
    • Leisure trip
    • Family with young children
    • Two Queen Beds room
    • Stayed 1 night
    • Submitted from a mobile device

    Limited available food late in the evening when we arrived

    Easy to find, great rooms, amazing bathroom

    Stayed in August 2023

  • Reviewed: July 13, 2023

    9.0
    Perfect for an overnight stop over on the Appalachian route
    • Leisure trip
    • Family with young children
    • Two Queen Beds room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast not included in the room rate

    Clean comfortable rooms, fantastic view from the bedroom. We arrived late and late check in was easily accommodated.

    Stayed in July 2023

  • Reviewed: July 9, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • King Bed Leisure Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Paying $25 a night for parking is not acceptable

    Great location!!

    Stayed in July 2023

  • Reviewed: July 4, 2023

    9.0
    Prime location for a downtown visit to Asheville
    • Leisure trip
    • Solo traveler
    • One Queen Bed Room
    • Stayed 4 nights

    Overall, I liked it so no real issues. One thought would be able to not have towels taken daily, I like to reuse towels, especially for short stays, including hand towels and floor towels.

    The location is prime for downtown Asheville, the staff were friendly and helpful whenever I need them. The valets were great and friendly as well.

    Stayed in July 2023

Showing 1 - 25

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