The receptionist when checked in was extremely unhelpful and basically told us that if we could not get a pre authorisation for incidentals ($75) to work on the credit card terminal that he could not ..would not check us in and we would have to leave...even though the rooms were 100% paid for. By the grace of god my daughter's credit card worked...if not this man would have sent us away. I even offered him cash payment until we could sort the credit card issue out with the bank. This completely ruined the experience.

Room was clean, bed was comfortable. location good

Stayed in December 2023

Smell/odor of the hotel room. The continental breakfast was also very poor quality and very over priced for what it was.

Location and cleanliness

Stayed in December 2023

I called and specifically asked if there was a pool or hot tub and was told yes. Just because you have one does it mean you should say yes when it's not open. Pretty disappointing.

The location is great. The girl working when I checked in was great.

Stayed in October 2023

Hot tub and indoor pool were out of order. Front agent when we informed them we were disappointed about the hot tub being out of order was harsh and repetitive that it was on the website and we should have known and not their fault. We weren't putting blame on them but her response was in a rude tone and when you're traveling how often do you check the website in the car. Rust in the bathroom tub/shower and the dispenser with shampoo fell off the wall into the shower. The faucet in the shower was starting to come off the wall. The lighting in the bathroom was only one bulb and dim. When we informed them of the issues they responded it was supply chain issues in getting it fixed. On a positive note when we brought our concerns on the room conditions a different front desk agent did provide a discount on the room which was appreciated. Overall for being a chain hotel and one of the only in the area - they could use some improvements.

The location is great. The decor in the hotel lobby and sitting area is very nice. You have a panoramic view of the mountains which is fantastic during fall foliage.

Stayed in October 2023

The pools closed , restaurant and bar 😓

Stayed in September 2023

The hotel is in dire need of a renovation, the bathrooms looked very poor and he beds were horrible

I kept telling myself, this cannot be a Hilton tapestry collection hotel, just wasn't up to snuff, so there wasn't much I can say positive about it. I guess the lobby was nice as was the free parking.

Stayed in September 2023

Not clean and no hot water. They discounted our room but I would not book here again.

Just needed a place to sleep. The lobby is nice but the rooms and other facilities are very dirty.

Stayed in August 2023

The room was not what I requested, the toilet hadn’t been cleaned from the previous occupants, the staff was very young and immature, and there was no manager on duty when I left the following day to address my issues.

Location

Stayed in July 2023

1) Killington Mountain Lodge has the opportunity to be a stunning Hotel but unfortunately not at the moment as it is currently understaffed. or staffed with the wrong people or both. 2) Our room had a Skylight in the ceiling which was great for watching the stars in bed at night but not when your woken at 5:00 am every morning when the sun comes up. 3)There is zero atmosphere and zero staff attendance in order to provide the normal daily Hotel functions. ie, Bar, Housekeeping. 4) Had to visit reception or dial zero to get fresh towelling every day. 5) Swimming pool out of action. 6) Way overpriced for what you get. 7) Hilton Hotels currently have a Pet friendly policy where pets can stay in rooms. I personally do not agree with pets being allowed into Hotel rooms that are then used by people that are allergic to animals. Especially if you have asthma or allergies. This is the 2nd Hilton Hotel that we have recently stayed in with this policy. In the future we will avoid Hilton Hotels.

1) Nice sized room and comfortable bed. 2) Lovely central location to drive around Vermonts lovely towns. Would be great in the snow season with open fires. 3) Plenty of Bars and Restaurants nearby.

Stayed in May 2023

there was large hole in our bathroom door, the hot tub tiles we falling off

the common area was great and pool table

Stayed in May 2023

No hot water, toilet kept plugging, and the water was no drinkable.

Stayed in April 2023

Inexperienced staff. Room in need of maintenance and daily housekeeping. Overall condition of the hotel seems to be neglected in some areas. The lack of control the staff has on some guests or just the college students using the property. Especially the young kids who come back to use the hot tub all hours of the night one the bars get out. Bathtub did not drain. Stains throughout the hotel room furniture, linens and curtains,

Location, common area to hang out with friends.

Stayed in March 2023

Cant use the water for various bathroom tasks, was told to use bottled water only. Shower pressure was poor and shower had a big rust spot in the tub.

Stayed in March 2023

Not worth $750 for (2) nights. Apparently facility is on WELL so H20 smells terrible, stains the tub & you must drink bottled water. Hot Tub H20 was awful…no reason why it can’t be clean using salt or chlorine. Breakfast good but not for $20 per person…luckily ours was Comp’d. Roof skylight in our 3rd Floor room = wake up @ 6AM

Location…<10 mins to slopes & all restaurants. Room was Hampton Inn quality. Front Desk staff super helpful with my UPS ski gear shipments to/from property. Billiards table fun.

Stayed in March 2023

The pool water was not full, so kids couldn’t swim, hot tub water was Greene. Part of the reason I booked here were for these amenities and they Weare not usable. A real let down when traveling with kids. Had I know they weren’t functional, I would have booked another, cheaper hotel that included breakfast.

rooms were spacious with a nice view. close to the mountains

Stayed in February 2023

Room cleanliness was 5/10 at best! There was some stains on the comforter and some bottle caps on the ground bet to the bed. Window was broken. window didn’t seal.I couldn’t get through o the front desk and decided it was quicker to just stuff a towel into the open seal of the window Cold showers ….. On the first night the gentleman at the front desk told us they had been running laundry so hopefully the water would be hit in an hours …the next night it was warmer but still not comfortable Hot tub wasn’t working as of 1/29 no transportation to the mountain. I was told a public bus picked up across the street but there was no information about when or where exactly Long story short. This at no time felt like a Hilton….. more so like lipstick on a pig so that rates could be increased. Most of the amenities were not working . I would have felt better if I paid less for this property because it was basically a discount motel quality of stay . I suggest you move on and book “Inn on the Mountain”

Room was a good size with lots of hanging area for ski gear

Stayed in January 2023

Broken door in the room Difficulties checking in!!

Stayed in January 2023

Water and towel problems. Didn't seem like they had a manager

The layout

Stayed in January 2023

Water in the bathroom was brown and when informed didn't get a satisfactory response. I was told the PFA in the water in the area is high and there was a directive from VT health department not to consume water except for bathing. With kids it was scary at first and also really inconvenient. Plus, I didn't get a clear answer on why the water is brown. As far as I know, PFA doesn't add a color to the water. Another issue I had was the way they cleaned up the parking lot after a big snow storm. First the parking lot was not fully cleaned, then they literally piled up snow that was cleaned up on the side which blocked all guests' vehicles, which made is extremely difficult to get the vehicles out. Last but not least, I was charged more than the original price quoted through Booking.com. After weeks gone by, I am still trying to reconcile it. One other issue at the check-in was I was told I have to pay for breakfast, when I paid extra and got a room that included breakfast. When I confronted, person at the desk confirmed that I do have breakfast included. Not sure somehow his is what made them overcharge me. But I am really disappointed, having to waste my time trying to resolve a mishap that should have been avoided in the first place.

The location was great and quality of the hotel was good along with their breakfast and other amenities such as indoor pool and the hot tub. Also, the hotel provided drinking water bottles at no cost, which was great. They also have stacked up towels near the pool and the hot tub which was great as well so guests wouldn't have to go asking for them. Staff was excellent as well.

Stayed in December 2022

tv didn’t work sink wouldn’t drain fast enough and would leave dregs

great location clean rooms

Stayed in December 2022

Jerk restaurant was awesome

Stayed in December 2022

Pillows super uncomfortable. Too bulky.

Location. Moguls right next door!

Stayed in December 2022

hot tub not working fireplaces not lit

location

Stayed in November 2022

Hotel does not seem to be running fully, fireplace was not on, breakfast was very limited, personnel is understaffed. Additionally, the tap water was not drinkable.

Great location and nice facilities, staff is friendly

Stayed in October 2022