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  5. Reviews of InterContinental Boston, an IHG Hotel

Reviews of InterContinental Boston, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

510 Atlantic Avenue, Waterfront, Boston, MA 02210, United States of America

#18 of 91 hotels in Boston

Guests' Choice

Review Score

Based on 931 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.4

  • Facilities

    9.0

  • Staff

    9.1

  • Value for money

    7.9

  • Free WiFi

    8.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 19, 2024

    10
    Our stay was perfect
    • Leisure trip
    • Family with young children
    • Classic Queen Room with Two Queen Beds and Accessible Tub - Mobility Access
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing. May be the deposit is too big😃

    Everything

    Stayed in March 2024

  • Reviewed: March 18, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic King Room with Channel View
    • Stayed 1 night
    • Submitted from a mobile device

    Looking forward to the renovated restaurant

    Stayed in March 2024

  • Reviewed: March 17, 2024

    9.0
    Perfect place to stay.
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Convenient location from South Station to walk. Close to many attractions. Very pleasant check in. Room was great.

    Stayed in March 2024

  • Reviewed: March 9, 2024

    8.0
    Highly recommend this spacious and amenity-laden hotel
    • Business trip
    • Solo traveler
    • One-Bedroom King Suite
    • Stayed 6 nights
    • Submitted from a mobile device

    Location did not have a lot around it but walking on waterfront was nice

    Great executive lounge with breakfast and dinner app options, full bar amenities in lounge, suites are spacious and bathrooms are high quality

    Stayed in March 2024

  • Reviewed: March 5, 2024

    10
    I have been to Boston many times. Boston is the home of my favorite sports team, the Boston Celtics. This is my first st
    • Leisure trip
    • Family with young children
    • Classic Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I had a couple minor issues with the room which were addressed in a way that I felt was fair. I mean it when I say I dealt with a very professional staff. I felt that my experience was their number one focus.

    The staff was amazing. First impression: valet staff was not only accommodating, but funny and HUMAN, not “robots.” The front desk agents were very helpful, especially when asked about what to do and where to bring my family to eat. The bell men were awesome, one allowed two of my kids a ride on the luggage cart which made their day. (He must have kids) I will be back in two weeks because of this experience.

    Stayed in March 2024

  • Reviewed: February 29, 2024

    10
    We have stayed here multiple times, and will continue to stay here while in the city
    • Leisure trip
    • Couple
    • Classic King Room with Channel View
    • Stayed 3 nights
    • Submitted from a mobile device

    Rooms could always be cleaner

    Walk to everything hotel staff was very accommodating definitely a luxury feel king size room had a beautiful soaking tub

    Stayed in January 2024

  • Reviewed: February 27, 2024

    10
    Fantastic location and incredibly friendly staff
    • Business trip
    • Solo traveler
    • Classic Double Room
    • Stayed 6 nights

    Staff where incredibly friendly and helpful.

    Stayed in February 2024

  • Reviewed: February 25, 2024

    9.0
    Lovely stay, would be happy to return whenever our budget allows for the splurge!
    • Leisure trip
    • Family with young children
    • Classic Queen Room with Two Queen Beds and Greenway View
    • Stayed 1 night
    • Submitted from a mobile device

    Found a piece of trash (empty water bottle) when I went to look for something that fell behind the dresser, but that’s a pretty small thing. Shower gel/shampoo/conditioner are bolted into the shower so that was tricky to get when washing our kiddo in the tub. No towels by the pool! This was a big one, we had to run back up to our room to get a towel. Also meant that we would have had to ask for more towels that did not have pool water (but we rationed and made it work). Would have been easier to have towels by the pool. One bathroom that doubled as changing room by the pool - this was also a bit limiting as there were many families there on the day we visited. Thank you!

    Very knowledgeable and friendly staff! Bathroom shower had excellent pressure, tub was easy and quick to fill. Beds were supportive, plenty of pillows with two levels of firmness to make ourselves comfortable. Our room was on the greenway side and we could see the a fire station entrance/exit - huge perk for our 5yo! Some street noises as expected for a city, the hotel interior was quiet. We enjoyed the pool, though the water a bit too cold for our kiddo so we did not stay long. Breakfast buffet was excellent, notably the pastries!

    Stayed in February 2024

  • Reviewed: February 24, 2024

    8.0
    Good trip
    • Business trip
    • Solo traveler
    • Classic King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    My coffee maker was broken but they brought me another one.

    Stayed in February 2024

  • Reviewed: February 21, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Classic Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Clean, friendly staff. The pool and gym were very nice.

    Stayed in February 2024

  • Reviewed: February 21, 2024

    10
    Loved it. Very clean. Very nice hotel. Will stay again.
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Loved everything.

    Stayed in January 2024

  • Reviewed: February 15, 2024

    10
    Would stay here again
    • Leisure trip
    • Family with young children
    • Classic Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Expensive to park

    Location

    Stayed in February 2024

  • Reviewed: February 15, 2024

    8.0
    Loved it overall and will stay again
    • Leisure trip
    • Group
    • Classic Queen Room with Two Queen Beds and Channel View
    • Stayed 2 nights

    better website updates so one knows ahead while booking of changes to hotel

    room- excellent, service- amazing in all locations; it was frustrating that the restaurant was closed for renovation and that some of the spa services offered on the website and in the rooms were not available (ie. raz fizz pedi/mani, etc.)

    Stayed in February 2024

  • Reviewed: February 12, 2024

    10
    Very cool and impressive.
    • Leisure trip
    • Solo traveler
    • Classic King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The size of the room and the bed was comfortable the bathroom had a walk-in shower with a good draw.

    Stayed in January 2024

  • Reviewed: February 3, 2024

    9.0
    Great location, shame about all the rain. Lots of good local restaurants within easy walking distance
    • Leisure trip
    • Family with young children
    • Classic Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was closed for maintenance. One of the reasons we chose this hotel was the pool. We then had to deal with two very disappointed children.

    Friendly staff, particularly at breakfast

    Stayed in January 2024

  • Reviewed: February 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Classic King Room with Greenway View
    • Stayed 1 night
    • Submitted from a mobile device

    Room design is kind of weak, the showers are also cold but the tub isn’t. Parking should be complimentary for guests

    Stayed in January 2024

  • Reviewed: February 1, 2024

    8.0
    Great location with good amenities
    • Leisure trip
    • Couple
    • Classic King Room with Channel View
    • Stayed 2 nights
    • Submitted from a mobile device

    There were only super minor things. The fridge is so full of mini bar items that there is very little room to use for your own leftovers etc. Our room had a nice soaking tub and when filled the water was very green and smelled a bit of chlorine. The best I could get is that perhaps it was a cleaning solution leftover in the tub? Although I do have bright 'fashion' colored hair and for some reason this water stripped so much more color out of my hair than usual. The view is really nice and nearest to it is a large desk. It's great for doing work with a view but then there was not enough room for two people to sit in a "comfy" chair and look at the window and people watch.

    I'd like to give an 8.5 if I could. Excellent location - walking distance to many sites, shops and restaurants as well as an easy walk to South station. The included breakfast buffet was good - not remarkable but more than sufficient (eggs, bacon, sausage, pancakes or French toast, fruits, yogurt, cereal, toast). The gym was very nice - a decent size with plenty of amenities (towels, peloton bikes). We just happened to get a great deal on a nicer room because it was a slow weekend. For that reason it was a good value - I don't know if I'd still feel that way if we'd paid the standard rate. So, I guess keep an eye out for good last minute deals!

    Stayed in January 2024

  • Reviewed: February 1, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Classic Queen Room with Two Queen Beds
    • Stayed 2 nights

    Joe the concierge was the absolute best! He was very friendly and remembered all of our names. He was very helpful at choosing places to eat and visit. He was wonderful to talk to!

    Stayed in January 2024

  • Reviewed: January 29, 2024

    8.0
    OK and thank you.
    • Leisure trip
    • Couple
    • Classic King Room with Channel View
    • Stayed 1 night

    All was OK and better. Restaurant has a so so menu in the evening.

    All went fine.

    Stayed in January 2024

  • Reviewed: January 28, 2024

    10
    An absolutely beautiful hotel with so many activities and restaurants within walking distance.
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very calm setting, rooms were very quiet. All of the hotel staff was happy to help and extremely kind.

    Stayed in January 2024

  • Reviewed: January 26, 2024

    9.0
    It is good to stay for sure. The breakfast was included.
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night

    Room was nice and spacious. The location was good. Breakfast was included and it was a good deal.

    Stayed in December 2023

  • Reviewed: January 21, 2024

    10
    Went into Boston for a quick get away. We were able to check in early which was great. Every staff member was happy and
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Overnight parking $65 plus $35 resort fee

    Location and soaker tub along with spa

    Stayed in January 2024

  • Reviewed: January 20, 2024

    9.0
    Wonderful
    • Business trip
    • Couple
    • Classic Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    None

    Very good experience. Will stay again

    Stayed in January 2024

  • Reviewed: January 15, 2024

    10
    Fine hotel, with many amenities, in a great location.
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing.

    The hotel is top shelf. The location is great and the staff couldn’t be more professional and helpful. The room was spacious and most modern amenities.

    Stayed in January 2024

Showing 1 - 25

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