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Reviews of Hotel Jerome, An Auberge Resort 5 stars

330 East Main Street, Aspen, CO 81611, USA

#2 of 24 hotels in Aspen

Guests' Choice

Review score

Based on 76 hotel reviews

9.4

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.5

  • Location

    9.5

  • Facilities

    9.6

  • Staff

    9.6

  • Value for money

    8.5

  • Free WiFi

    10

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Showing 1 - 66

  • Reviewed: 3 October 2018

    10
    Classic hotel with antique feel but modern facility.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights

    No dimmer in the bathroom; kind of bright for a romantic bath:)

    Classic hotel with antique feel but modern facility. Excellent food. Good gym. Great service, great location.

    Stayed in October 2018

  • Reviewed: 26 September 2018

    9.6
    Love Hotel Jerome! Excellent service!!!!
    • Leisure trip
    • Couple
    • Junior Double Suite
    • Stayed 3 nights
    • Submitted via mobile

    Overall we loved the property! The staff was so nice and friendly! If there was anything that I’d have feedback on is the hallway to where we stayed was really really dark.

    We loved the courtyard! We had cocktails and people watched. Beautiful view of the mountains. We were so lucky to have beautiful weather our entire stay.

    Stayed in September 2018

  • Reviewed: 29 August 2018

    10
    We had a very memorable time. The History and ambience of the Jerome is like no other.
    • Leisure trip
    • Couple
    • Premier King Room
    • Stayed 2 nights

    Rooms are a bit dark.

    The gift of the G wagon so we could drive around was wonderful! Staff, food and service was excellent. I wish I had seen the famous ghost.. maybe next time. No one ever wants to check out. I don't blame the ghost for hanging there ( for free too).

    Stayed in August 2018

  • Reviewed: 20 August 2018

    5.8
    Location on Main Street is good.
    • Leisure trip
    • Couple
    • Junior King Suite
    • Stayed 1 night
    • Submitted via mobile

    The rooms are a little tired inside and the pool is very basic and not very big. For $800 I'd expect FAR more luxury and an experience. After walking around the town I saw a couple much more suitable hotels which I'll try next time over the Jerome.

    Location on Main Street is good.. close to restaurants and stores.

    Stayed in August 2018

  • Reviewed: 18 June 2018

    10
    The excellent service, food, and views made Hotel Jerome my wife and my favorite hotel to date.
    • Leisure trip
    • Couple
    • Premier King Room
    • Stayed 5 nights

    It was all perfect.

    My wife and I enjoyed this hotel immensely. The location is ideal in the center of town. The view is spectacular. The hotel has a number of exceptional restaurants and bars that are not to be missed. All in all, this is a beautiful place and one that we will no doubt return to on future visits.

    Stayed in June 2018

  • Reviewed: 26 May 2018

    10
    Every single detail was on point - amazing rooms, great gym,...
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Every single detail was on point - amazing rooms, great gym, great food, I could go on and on! I truly incredible hotel - I just wish I could have stayed for longer!

    Stayed in May 2018

  • Reviewed: 11 October 2017

    9.2
    The staff was very friendly, helpful, truly at your service.
    • With a pet
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    There was construction at the property with trucks right outside my windows. Two other high end properties in Aspen reduced their prices and gave me a heads up about their construction. Hotel Jerome should have alerted me to the noise and inconvience of the construction and reduced their charges. The towels were far too scratchy and tired for an Auberge resort.

    The staff was very friendly, helpful, truly at your service. The decor is fabulous. The room was luxurious.

    Stayed in October 2017

  • Reviewed: 25 June 2017

    10
    Top of the Rockies on Main!
    • Leisure trip
    • Couple
    • Junior King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Nothing to add here.

    The entire staff was very friendly, truly happy to accommodate every request. An absolute pleasure to drive up, and receive immediate greeting and luggage assistance from Jonathan and STETSON wearing crew. Front desk was anticipating our arrival as well. Our beautiful upgraded suite was ready immediately. The Prospect restaurant was simply great, attentive service and excellent fresh foods at our breakfasts. Great value for the wonderful presentations of deliciousness. The lounge in the Bar was comfortable and classy and a sheer pleasure to sit in and plan our day and evening activities. Recommendations for activities were rapidly addressed by two concierges that could literally leverage the world if you asked them to! Absolutely unmatched assistance that I have never experienced in all my years of business and leisure travel. Fresh happy faces, great attitude and unmatched Colorado style and gracious wholesomeness just welcomed us like returning family members. A superior corner suite upgrade with views of the ski area and Independence Pass greeted us upstairs and Hermes bath products were an amazing discovery. Sheer comfort under the sheets and comforter fueled us for the next morning and day.

    Stayed in June 2017

  • Reviewed: 27 December 2016

    10
    Hotel Jerome- such a special place!!
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 4 nights
    • Submitted via mobile

    Hotel Jerome is by far the most beautiful hotel in Aspen in our families opinion. We looked at St. Regis and Little Nell and we found Jerome to be far superior. We love boutique style hotels so this may have played a part in our preference. The charm, history and over accommodating staff made our experience very special, We will definitely be back! They have two great restaurants on property, Prospect (upscale) and the J-bar for casual bites. Outside the property we found some amazing restaurants as well: Cache Cache, Monarch steakhouse or 316, Elinas, Pinions, and definitely Creperie du village (a must). Enjoy!

    Stayed in December 2016

  • Reviewed: 24 December 2016

    10
    A warm and friendly stay in Aspen, will return
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 5 nights
    • Submitted via mobile

    Nothing in particular. The design makes it a real winter hotel though. Would probably say a bit dark if you were going in the summer. It's interior design is like an old cowboy saloon.

    Staff are excellent. They must enjoy their jobs as everyone was putting out warm and friendly vibes. Hotel had a great festive atmosphere in lead up to Xmas.

    Stayed in December 2016

  • Reviewed: 25 November 2016

    9.6
    Family holiday stay
    • With a pet
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything was great!

    Great customer service across the board. Room was spacious and decorated nicely. Very dog friendly. Beautiful lobby and bar. Plan to come back for another visit soon.

    Stayed in November 2016

  • Reviewed: 4 October 2018

    10
    Such a treat to stay at this place !
    • Leisure trip
    • Group
    • Deluxe King Room
    • Stayed 1 night

    Nothing! Everything was perfect!

    The bathroom was awesome!

    Stayed in October 2018

  • Reviewed: 9 September 2018

    9.6
    Just generally fabulous, and the staff were very helpful.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights

    Just generally fabulous, and the staff were very helpful. Nicely located near the restaurants too.

    Stayed in August 2018

  • Reviewed: 12 March 2018

    10
    Perfect stay!
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Gorgeous ambiance and most attentive staff. Special treats at night made all the difference!

    Stayed in February 2018

  • Reviewed: 29 January 2018

    10
    What a five star experience should be
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Xgames week so very busy

    Beautiful and historic hotel with excellent service.

    Stayed in January 2018

  • Reviewed: 28 January 2018

    8.8
    I loved the interior and food!
    • Leisure trip
    • People with friends
    • Junior Double Suite
    • Stayed 3 nights
    • Submitted via mobile

    The rooms are not soundproof, it could get a little loud in the lobby

    I loved the interior and food! Staff was helpful and nice!

    Stayed in January 2018

  • Reviewed: 1 December 2017

    10
    We will be back.
    • Leisure trip
    • Couple
    • Premier King Room
    • Stayed 4 nights

    Accomadations were great, staff nice and friendly. Cowboys were awesome and very helpful.

    Stayed in December 2017

  • Reviewed: 9 September 2017

    10
    Wonderful hotel in a great position with excellent friendly...
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted via mobile

    Wonderful hotel in a great position with excellent friendly staff

    Stayed in September 2017

  • Reviewed: 27 August 2017

    10
    Awesome.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 7 nights
    • Submitted via mobile

    Liked everything.

    Staff was excellent, food delicious and hotel was charming.

    Stayed in August 2017

  • Reviewed: 27 August 2017

    10
    it was perfect for a special occassion
    • Leisure trip
    • Family with young children
    • Junior Double Suite
    • Stayed 5 nights

    The staff was exceptional from the valet, front desk, room service... every area excellent..

    Stayed in August 2017

  • Reviewed: 24 August 2017

    10
    so much comfort, enjoyment, great food and drinks....
    • Leisure trip
    • Family with young children
    • Junior Double Suite
    • Stayed 2 nights

    nothing except that i had to leave

    the cleaning service was great.... the staff great... they were just perfect...

    Stayed in July 2017

  • Reviewed: 30 July 2017

    9.6
    The location, charm and helpfulness of the staff were all...
    • With a pet
    • Leisure trip
    • Family with young children
    • Junior King Suite
    • Stayed 4 nights

    The location, charm and helpfulness of the staff were all outstanding. We will definitely be back.

    Stayed in July 2017

  • Reviewed: 8 July 2017

    9.6
    Excellent decor and staff
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    Excellent decor and staff

    Stayed in July 2017

  • Reviewed: 28 April 2017

    9.6
    Best hotel in Aspen!
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights

    Bit better workout facility.

    Service was fantastic. Rooms beautiful, and food was fabulous.

    Stayed in April 2017

  • Reviewed: 21 March 2017

    5.4
    Never again!!
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 4 nights
    • Submitted via mobile

    The service in the bar

    Stayed in March 2017

  • Reviewed: 26 December 2016

    10
    Best place I have ever stayed in.
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 4 nights

    Best place I have ever stayed in. Most wonderful and friendly staff who perfected my holiday. Will definitely come again (and again).

    Stayed in December 2016

  • Reviewed: 23 November 2016

    10
    Excellent experience
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    None

    Everything..

    Stayed in October 2016

  • Reviewed: 6 November 2016

    9.2
    very friendly staff, we received some good recommendations...
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    very friendly staff, we received some good recommendations from them

    Stayed in October 2016

  • Reviewed: 25 October 2016

    10
    One of the best hotel experiences by far!
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed was so comfy! Staff treated us like royalty and the decor was so beautiful.

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 2 April 2016

    6.7
    Beautiful Hotel, Very Kind Staff.
    • Leisure trip
    • Couple

    Bedding wasn't changed once our entire stay, despite asking for it. Check-out was complicated as I had been overcharged on two counts.

    Beautiful Hotel, Very Kind Staff.

  • Reviewed: 7 February 2016

    9.2
    Spacious room, very pleasant and friendly staff.
    • Leisure trip
    • Couple

    For such an expensive hotel, one that charges a daily resort fee, they should provide FREE shuttle service to the 4 mountains (they do not). Otherwise, what is the "resort fee" for? The Prospect Restaurant was good, not great.

    Spacious room, very pleasant and friendly staff. Bed is quite soft. Hotel is perfectly situated in downtown Aspen, close to everything. Food and drink at The J Bar was very good, along a great bartender (Ryan).

  • Reviewed: 19 November 2015

    10
    The hotel Jerome is an iconic hotel in the middle of Aspen.
    • Leisure trip
    • Family with older children

    The hotel Jerome is an iconic hotel in the middle of Aspen. It is an amazing place to stay. Unfortunately the main restaurant wasn't open during our stay, but we had great dinners in the J-Bar.

  • Reviewed: 28 October 2015

    9.6
    Staff was extremely helpful.
    • Leisure trip
    • Couple

    Resort fee was unexpected. Really didn't use much of the amenities

    Staff was extremely helpful. No issues with booking or anything. Room was newly renovated. Nice bathroom and products

  • Reviewed: 5 October 2015

    9.6
    Spacious room, luxuriously appointed furnishings, mountain...
    • Leisure trip
    • Couple

    Spacious room, luxuriously appointed furnishings, mountain view, attentive and courteous service, plus nice touches such as free secure bike valet and storage, Malin & Goetz products.

  • Reviewed: 12 August 2015

    9.2
    Location is awesome.
    • Leisure trip
    • Family with young children

    Valet station is sometimes hectic and it's Aspen so you're paying a premium for everything.

    Location is awesome. Walking distance to all the shops and restaurants of downtown Aspen.

  • Reviewed: 3 August 2015

    10
    Service, service, service & trust.
    • Leisure trip
    • Solo traveller

    The sit-in breakfast was quite basic, would have been nice to have the possibility of mushrooms, cheeses, etc. Maybe the hotel should offer a full English breakfast?

    Service, service, service & trust. I am seldom in a hotel where I feel as welcome & as certain that all employees can be trusted i.e. all personal belongings were absolutely secure.

  • Reviewed: 28 July 2015

    10
    The Hotel itself was amazing.
    • Leisure trip
    • Couple

    I ordered room service breakfast for 10am. At 10:15am I called asking if it were on it's way; they said they had us down for 10:45am. When it arrived it was still the wrong order, but the staff member insisted it was our mistake, which was a disapointment.

    The Hotel itself was amazing. Staff were courteous and professional.

  • Reviewed: 6 July 2015

    9.6
    Fabulous, humorous staff!
    • Leisure trip
    • Family with older children

    Gym was too small and not enough equipment.

    Fabulous, humorous staff! Location was phenomenal! Old world western high end decore. Played with the kids in the pool for hours. Food was great! Celebrity sightings oh my. Didn't want to leave and I never feel this way about a hotel. Even bought a hat!

  • Reviewed: 24 June 2015

    9.6
    This Aspen vacation was a surprise for my husband's 50th...
    • Leisure trip
    • Couple

    This Aspen vacation was a surprise for my husband's 50th b-day to attend the Food & Wine Classic. I couldn't have asked for anything better than the experience we had at Hotel Jerome! The staff was amazing, professional and personable. I was thrilled to learn they upgraded us to a suite upon check-in and had a lovely bottle of wine & note in the room for my husband's special celebration. I absolutely loved our room - - décor, amenities was pure comfort! We enjoyed a delicious dinner at Prospect the first evening and the sommelier suggested a wonderful bottle of wine for us. Thank you Hotel Jerome for making our stay such a wonderful memory!

  • Reviewed: 1 March 2015

    10
    Complimentary upgrade and FABULOUS room service dining.
    • Leisure trip
    • Solo traveller

    Someone had spend DAYS smoking in the room. Definitely not the hotels fault but it had been so much smoking that it settled into the fabric of the chairs, sofa and bed. It was probably the person who had just checked out of the room the evening prior, because it was fresh. So sad because this establishment is top notch. Some people don't respect rules, sad situation, but I wouldn't have switched rooms so I can't really complain! 5 STARS!

    Complimentary upgrade and FABULOUS room service dining.. YUM! Thank you!

  • Reviewed: 10 February 2015

    9.6
    Eclectic mix of Wild West, Art Deco and animal print...
    • Leisure trip
    • Couple

    Breakfast is very expensive. Hotel was a few blocks a away from the nearest ski station (for Aspen) and bus station (for Highlands, Snowmass and Buttermilk). Though the hotel would drive you to the Aspen ski station for free. Concierge was a bit hit and miss e.g. one restaurant was booked for the wrong night. Could do with a local, next day weather forecast provided in rooms or at reception.

    Eclectic mix of Wild West, Art Deco and animal print decoration set in an imposing red brick building. Large, luxurious, comfortable and very stylish bedroom and bathroom. Attentive, cheery service from the staff throughout the hotel. Great vibe in the bar, particularly on nights when there was live music. Knowledgeable bar staff. Well situated for a number of the best restaurants in town such as Cache Cache, Steak House 316 and Matsuhisha. Great to have the option of taking hotel cars to places within town, including pick up and collection from Aspen airport.

  • Reviewed: 27 January 2015

    6.3
    The hotel is absolutely beautiful and it is a short stroll...
    • Leisure trip
    • Couple

    Charging to go to the ski fields is a terrible given the room rates. Service should get better over time but it's definitely not there yet! Residences at little nell is unbeatable for service.... Different league

    The hotel is absolutely beautiful and it is a short stroll from everything but the skiing. Nobu, cache cache, Caribou club, etc

  • Reviewed: 16 March 2016

    10
    The staff
    • Leisure trip
    • Solo traveller

    The staff The food The J-Bar!!! The history

  • Reviewed: 8 March 2016

    7.1
    The hotels decor is really lovely
    • Leisure trip
    • Couple

    The staff seem to be out of sync with each other and customers!!

    The hotels decor is really lovely

  • Reviewed: 9 January 2016

    10
    The room
    • Leisure trip
    • Couple

    Nothing

    The room

  • Reviewed: 7 January 2016

    8.8
    Very gloomy in the corridors
    • Leisure trip
    • Couple

    Very gloomy in the corridors

  • Reviewed: 10 November 2015

    10
    The staff was amazing!
    • Leisure trip
    • Couple

    The staff was amazing! They were helpful, friendly and very attentive.

  • Reviewed: 30 October 2015

    10
    The historic decor was fabulous.
    • Leisure trip
    • Group

    The historic decor was fabulous. A delightful experience. Great location to walk to dinner and shopping as well.

  • Reviewed: 25 October 2015

    10
    The service and facilitates are amazing!
    • Business trip
    • Solo traveller

    Nothing

    The service and facilitates are amazing!

  • Reviewed: 14 October 2015

    10
    Everything.
    • Leisure trip
    • Family with young children

    Everything. Great friendly, accommodating staff.

  • Reviewed: 10 October 2015

    10
    I highly recommend Hotel Jerome and hope to stay there again.
    • Leisure trip
    • Couple

    I highly recommend Hotel Jerome and hope to stay there again. It was quiet, extremely clean, and very comfortable!

  • Reviewed: 23 September 2015

    9.2
    Quite room (suite, separate bedroom;
    • Leisure trip
    • Couple

    Quite room (suite, separate bedroom; great staff; main Aspen downtown easy walking distance.

  • Reviewed: 22 September 2015

    9.6
    Location good.
    • Leisure trip
    • Solo traveller

    Well heeled clientelle

    Location good. Staff excellent and helpful. Any request dealt with calmly and promptly.

  • Reviewed: 16 September 2015

    9.6
    Great staff.
    • Leisure trip
    • Couple

    Great staff. Great attitude. Excellent facilities.

  • Reviewed: 6 September 2015

    10
    Delightful interiors.
    • Leisure trip
    • Couple

    The website does not reflect the ambiance and decor

    Delightful interiors. Excellent service.

  • Reviewed: 30 August 2015

    10
    evedrything
    • Leisure trip
    • Couple

    the lighting in the room could be better

    evedrything

  • Reviewed: 15 August 2015

    10
    The Jerome exceeded all expectations.
    • Leisure trip
    • Family with older children

    The Jerome exceeded all expectations.

  • Reviewed: 11 August 2015

    7.1
    Quality and location
    • Leisure trip
    • Couple

    very overpriced!!! VERY!!!

    Quality and location

  • Reviewed: 6 August 2015

    10
    The Jerome is fabulous!
    • Leisure trip
    • Couple

    The Jerome is fabulous!! Loved our stay so much we booked another stay in December... can't wait!!!

  • Reviewed: 5 August 2015

    9.6
    The hotel was beautiful, in a perfect location, and included...
    • Leisure trip
    • Family with older children

    The hotel was beautiful, in a perfect location, and included more amenities than I care to list. Would gladly stay again. Expensive but worth it.

  • Reviewed: 2 August 2015

    9.6
    Great location and helpful staff.
    • Leisure trip
    • Couple

    Everything was wonderful!

    Great location and helpful staff. It was ice to have lots of water encouraged and complimentary snacks.

  • Reviewed: 31 July 2015

    9.6
    Location
    • Couple

    Location

  • Reviewed: 12 July 2015

    10
    Everything
    • Leisure trip
    • Couple

    Everything

  • Reviewed: 16 June 2015

    9.6
    Great attention to detail and a very helpful staff - made...
    • Leisure trip
    • Couple

    Great attention to detail and a very helpful staff - made for a memorable weekend.

  • Reviewed: 30 March 2015

    8.8
    for skiing we prefer Hotels next to a lift
    • Leisure trip
    • Couple

    for skiing we prefer Hotels next to a lift

  • Reviewed: 2 March 2015

    4.2
    Hotel Jerome charged me for a room that I physically...
    • Business trip
    • Solo traveller

    Hotel Jerome charged me for a room that I physically couldn't use.

There are also 34 reviews without text. These impact the overall review score.

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