I had to replace my room key twice, once upon checking in, and once after a long day on skiing (the office was closed so it took some time, but the caretaker was quite nice and helpful. The website that lead me to booking at the Driftwood stated there was a 24 hour airport/ferry shuttle. I unfortunately had to pay an additional $35x2 in taxi fares. The city bus was only $2, but I had luggage, timing was bad, I understand the bus no longer goes to the airport terminal.

1. Location was convenient. 2. Facility was well kept (I know it's tough, you should be proud). 3. 4 of the 5 employees I interacted with, were great!!

Stayed in March 2024

Was not able to find staff to check out, ended up tossing they keys on the counter after waiting and ringing for over 10 minutes. Otherwise staff was fine. They mentioned they are currently understaffed and actively hiring.

Mostly quiet, plenty of room. Nice shower and couch. Bedding was clean and beds were firm but good.

Stayed in November 2023

The male desk clerk was argumentative and needs customer service training. It appears that my employee was booked into a room without a mini fridge. This is a standard in ALL hotels/motels. He was advised to use Ice and a garbage bag, for his week long stay. At minimum, he should have been offered an upgrade to a room with fridge, or one brought in. Give the Maintenace guy a raise, he knows how people should be treated (with respect). There are no information placards indicating a designated smoking area or directional information. employee was not given any paperwork at check in that states hotel policy. We will not be using this hotel for our future business travel to Juneau. also, the boking confirmation advised my employee to call 24 hours in advance for a shuttle pick up. And was advised by the desk clerk that " that is not the way it works". The shuttle policy update was not provided to us. Lacks professionalism.

accommodations were clean and updated.

Stayed in November 2023

Smelled like smoke

Location

Stayed in October 2023

The noise but the room out beat it

The front desk person was very kind and helpful

Stayed in September 2023

The facility was a bit worn, but still I felt like it was a good value for what we paid.

Great location - very easy to walk to the downtown area. The room was adequately comfortable and worked for what we needed. The staff was great during checkin and responded to my questions and requests. We did not have a car so we walked and took tours to see Mendenhall Glacier and to go whale watching - it was a nice walk to get to the tour pick-up point.

Stayed in September 2023

Room not upgraded so old and tired 3 liquor stores in vicinity so street a bit seedy

Good location for downtown and super market Cooking facilities Free airport shuttle

Stayed in September 2023

TV channels did not work. Stuck on one channel. Hair dryer not functioning. Exhaust fan above stove not functioning. Door lock was fine but extra door bolt broken. Did I complain? No. I had better things to do. They should inspect their rooms before renting them out. I could live with it for 3 days.

Breakfast cafe on site was good! Little kitchen was great. The rooms are dated but clean. Good water pressure and hot water. Perfect location right in town.

Stayed in October 2023

There is quite a bit of late night traffic (foot, bikes, cars) in this area so didn't feel super safe at night. Would recommend solo female travelers stay on upper floors.

I stayed at this hotel due to the location and price.

Stayed in September 2023

Room had a smell of smoke

Location, staff

Stayed in September 2023

Nothing

Convenient

Stayed in September 2023

it was adequate for my stay

convenient to store and bus route

Stayed in September 2023

Tiny bathroom

Stayed in August 2023

Bed was noisy

Location and shuttle service

Stayed in September 2023

The property was advertised as a two bedroom apartment, and it definitely was not that it had one bedroom with two single beds and a separate area with two single beds, but it was not private as you had to walk through that to get to the bathroom and bedroom. We were two couples with four single beds. There weren’t enough chairs for everyone and no kettle in the kitchen.

Reasonably central location Good shuttle service to airport. Good that it had a laundry, and everything was clean.

Stayed in September 2023

Room was cleaned but carpet is dirty and quite stained. It's an older motel and expect it to be a bit worn but carpet could be cleaned and stain master used. The bed was a little lumpy.

Room was in the city so can walk to all down town activities.

Stayed in August 2023

65 inch TV not really necessary in a hotel room. Only one bar of soap provided.

Room and hotel quite old and in need of renovation. No glasses provided, had to use paper cups. Adjacent diner was very popular and tit was obvious why. Friendly staff and good food.

Stayed in August 2023

price, way overpriced. obviously going after the most they could get and not what it was worth.

check in ok.

Stayed in August 2023

Would have been great to have more linens.

Comfortable, great location!

Stayed in June 2023

Needs to be redone.

Location was central

Stayed in August 2023

Spent 8 nights there and a maid never entered our room. Had to go get clean towels and toilet paper from the front desk. Take out our own trash.

The location was a easy walk to the downtown and port.

Stayed in August 2023

The shuttle service was not as good as advertised. It ran on a schedule instead of "as requested". The closest shuttle time for my arrival flight would have required me to wait for 90 minutes at the airport, after a long flight. So I just took a taxi instead. The last shuttle to the airport was 10PM so I had to wait at the airport for four hours before my departing flight took off..

The staff was friendly and helpful. The location was very good. The room was adequate.

Stayed in July 2023

Needed to ask for a couple of items, mattress needs upgrading.

Easy, flat walk to Downtown , transit centre and marine park. Kitchen facilities enabled us to do some of our own cooking, saving money to spend on excursions. Also laundry facilities.

Stayed in July 2023

cost for the age and condition of the property.

location & The Sandpiper restaurant was terrific

Stayed in July 2023