Last morning of our stay we had no hot water for our shower.

Close to where I needed to be during the my stay

Stayed in March 2024

nothing

clean

Stayed in October 2023

Variety of food

Staff were very helpful specially "Amy" from reception

Stayed in November 2023

I was given room 1100 which was not ready at checked in. Had to call the reception to give me a new room. I was asked to come down to collect a new key which I refused and asked them to send to me.

Location

Stayed in October 2023

I didn’t like the atmosphere in the lobby after 10 pm. I wouldn’t recommend coming out of your room after then if you’re not fond of party life. I went to the lobby to grab a sweet snack at about 11:30 pm and wasn’t pleased with all that. But that’s just me and don’t mind getting snacks ahead of time next time.

The view. The shades to keep light out in the morning. The bathroom. The shuttle. Especially the shuttle! The pool and gym area. I didn’t have time to actually get in or try the gym out. But I did go take a look. And definitely want to go back and try it out when I have more time. The view from that area is also beautiful!

Stayed in June 2023

It was a little noisy compared to other hotels I stayed in Houston

Excellent location to do some shopping or go out for dinner

Stayed in May 2023

I honestly do not care for the communal bath amenities tho I know it may be better environmentally friendly. Halls were a bit dark in places. The entry driveway was very dark even after the power came back on. Not sure if it is always like this.

Excellent location for shopping and entertainment. Very nice lobby and public area. Rooms are nice size. The staff was excellent and doing a great job of handling a power outage which was in progress when I arrived.

Stayed in May 2023

I was placed in an accessible room and the bed was extremely low. I got the feeling the hotel was full so I didn't try for another room but that was the only downside.

Location was phenomenal. Front desk staff and the bartender were really great.

Stayed in March 2023

maids do not always leave the correct linen. First day was great, but spotty for the remaining days.

Breakfast was great, but the variety could be a bit better if ordering from the menu.

Stayed in February 2023

The pool area could need some updates and a little love

Very friendly staff, easy check-in process

Stayed in July 2022

location

Stayed in March 2022

clean

located next to Galleria

Stayed in March 2022

I paid for WiFi and could not access it thru my phone unless I went to the lobby.

Stayed in December 2021

nothing

modern clean friendly staff delicious breakfast fast elevator

Stayed in November 2021

Breakfast and Receptionist.

Food was horrible! Breakfast scene very poor JW Marriot brand....its not what the brand stands for.

Stayed in November 2021

Arriving one day at night our room was not cleaned and we were very upset

Staff nice. Excellent location. Rooms are good.

Stayed in October 2021

Food arrangements. No room service.

Location. Very clean.

Stayed in August 2021

Adjoining rooms… neighbors kept trying to get into our room

Central location to everything we planned for the weekend

Stayed in August 2021

Neighbors were a tad loud and would go until the wee hours of the morning

Great central location

Stayed in August 2021

Nothing

It was very nice and clean. Len was amazing in the restaurant. He told us all the great places to go in Houston and was so very nice to us. The valets were so very nice and always very helpful.

Stayed in August 2021

We made a reservation for 3 people and everyday we had to call to ask for an extra towel, since they only gave us 2. On the TV it said that room service was available 24 hours and it closed at 10:00 pm. WiFi was free for members only.

Great location!

Stayed in June 2021

Limited alternatives . Presentation . Flavour

Stayed in June 2021

Rooms are very small. The public areas are mundane.

Stayed in May 2021

I had read some negative reviews about this property before my trip so I was ready to notice things. Generally speaking, most of the criticisms were correct. The physical property is not worthy of the JW Marriott brand. You can hear almost everything from neighboring rooms, especially people peeing and then flushing their toilets. The sounds of people talking in the hallway comes right into your room. The fit and finish of the bathroom was not of sufficient luxury quality to be worthy of the JW Marriott brand. The pool and its surrounding enclosure was severely dated and in need of painting. This building in no way compares to the quality of the JW Marriott in Austin. If you're expecting similar JW Marriott quality in Houston, you're not going to get it. This property should just be a normal Marriott-brand hotel, not a JW Marriott hotel. To get to JW Marriott quality, this property needs a long overdue renovation from top to bottom. We won't be returning to this property until that renovation is completed.

The staff here were very good to excellent.

Stayed in February 2024