Not enough open hrs for snack bar

Gardens Location Helpful pleasant staff

Stayed in March 2024

No micro waves in the room, fridge was very small

The house keeping staff were excellent - very accommodating, very pleasant, and went above and beyond to make us comfortable

Stayed in March 2024

Was a nice room with a nice partial ocean view.

Stayed in March 2024

$30 breakfast buffet was so lame, it was embarrassing. You paid and tipped prior to being seated, just to find out, even the coffee was self serve. No omelet bar or anything catering to your personal wants. Since everything was self serve, what am I tipping for.

Excellent location and super friendly staff. We were upgraded to the remodeled rooms, free of charge. Very nice surprise.

Stayed in January 2024

Would love a heated pool. Too cold to swim in.

Loved the location and beautiful lawn areas. Always had enough lounges.

Stayed in January 2024

facility a little old. many people living there from Lihaina fire

nice balcony on top floor with view of the beach

Stayed in December 2023

Pricing for breakfast at restaurant downstairs

Enjoyed the activities provided by cultural center.

Stayed in November 2023

The pool is very small. The hotel seems old, but the room was nice enough. Seems very expensive for how old it feels.

Great location, very nice staff, nice view.

Stayed in October 2023

Little outdated but resort was nice.

Little outdated but resort was nice.

Stayed in August 2023

It was wonderful, but too pricey in the end.

Great children’s program with booklet of activities and amazingly kind staff leading lei-making and other cultural activities. Really terrific. The restaurant overlooking the beach was delicious and beautiful. We enjoyed the music and hula dancing very much.

Stayed in June 2023

The property feels out dated, but this could be our preference. Also renting a sun lounger on the beach seems a bit over the top.

The hotel was in a great location for what we wanted. The staff were friendly and gave us some champagne as we were celebrating getting married.

Stayed in June 2023

Location was great to beach, restaurants and whalers village

Stayed in June 2023

Prices for extra services were in higher side. Room cleaning times were very inconsistent. need microwave in room to reheat leftovers.

Beach access was right there. Incredible views. Very nice valet and front desk staff.

Stayed in May 2023

pool and HuiHui

Stayed in April 2023

The room needed to be updated . The bathroom floor was dirty

Stayed in April 2023

The entrance is a little shabby and the receptionist said she would deal with me then went into the back office and didn’t come out?

location location location also new bar and restaurant area plus not too high rise

Stayed in January 2023

need more options for American foods

beautiful property and location

Stayed in February 2023

Very peaceful and access to the beach, oceanside walking path and shopping mall/restaurants. The best was the emphasis on traditional Hawaiian culture and traditions.

Stayed in January 2023

Huihui restaurant on the resort property had difficult hours if you wanted to sleep in, you would miss the breakfast open hours and would have to wait until lunch for the restaurant to reopen which was inconvenient and the presentation of food was sloppy (ie avocado toast special had barely any avocado and it was thrown on the plate)

The beach location is definitely the best on Kaanapali Beach. The beach is accessible and large. Not much shade in the area. The view from the balcony was breathtaking and the room itself was spacious. They even sent up champagne for our honeymoon!

Stayed in September 2022

more eating possibilities, especially with more affordable choices. The main restaurant was gorgeous but quite expensive

great location, great for families, loved the staff who shared and conducted the cultural workshops, would be nice to have more affordable eating possibilities, though. Especially loved the cultural authenticity and the grounds were lovely.

Stayed in June 2022

Their restaurant on site is always booked up for dinner, I wish they would at least allow their hotel guests the chance to be a walk in.

The location, right off black rock and close to restaurants and shopping at Whaler’s Village. ALL the staff was just incredible, it made it even more wonderful.

Stayed in June 2022

a little bit too expensive for me

nice Hawaiian hotel with a very good restaurant

Stayed in June 2022

Dated rooms and lack of activities for children but this isn't a major problem.

Room was dated but clean. View was excellent. Beach is excellent. Location is great place for families as walking up and down the boardwalk gets you access to other beaches etc.

Stayed in February 2022

room needed updating

new restaurant large open property right on the beach location

Stayed in February 2022