First complaint is we booked a room described as a garden view room - the description should have said parking lot view room!! Very put off by the extra charges we were hit with. First a resort charge - really didn’t use any resort items other than pool and sat in view of fire pits (couldn’t get a seat at them). Then, they asked if we had a car - so another fee ($42) for parking (they said well you can park on street but have to move your car at midnight). Then get to the room. Water bottles provided ($5 a bottle). We’ve just stayed at 9 resorts up and down coast at same or higher rating level and almost all provided water at no charge. Coffee machine but no cream or sugar. Room service described not happening currently due to staffing issue. Toilet paper holder broken. Bathroom door slides open when you’re in bathroom. Bonfires are wonderful but impossible to get a chair at them. Pool was great and lounge chairs nice but it was very hot and couldn’t get a location in four hours under an umbrella. (Could have more umbrellas up). Daughter ordered food at pool - it took an hour to get it. Even directions to room when arrived. - walked around the whole building with luggage trying to find entrance to room. Simple direction from front desk staff would have avoided this. It’s the little things.

Gorgeous location. Of the hotels on Shelter Island, loved the location at the end. Beds were super, super plush and comfortable. Loved the campfires at night.

Stayed in August 2022

THE POOL BAR WAS USUALLY CLOSED. THE ROOMS ARE QUITE SMALL. THE BATHROOM DOOR NEEDS A LOCK. THE HOUSEKEEPER DIDN'T LEAVE ENOUGH TOWELS OR PUT UP THE SHOWER CURTAIN.

LOVED THE COLORS AND ROOM DECOR. LOCATION WAS GREAT AND THE POOLS WERE WONDERFUL.

Stayed in November 2021

our neighbors had dogs that barked all night..

management! we needed a late check out and she made it happen!

Stayed in October 2021

overall price

location, pet friendly

Stayed in November 2021

NA

relaxing and beautiful

Stayed in August 2021

We had an adjoining room that was not very sound proof. There was a Bachelorette party going on two nights in a row which got a little loud at times. Luckily it wasn't anything too rowdy. If we knew they were going to be there, we would've chose a different room. The room above us also had some heavy walkers, not cool. Every night, there was some sort of machinery that would go off with loud noise but I couldn't figure out what it was. The electrical closet was next to our room and I believe also another facilities room.

Our Reservation through Booking.com did not sync up with the Resort's reservation system so the staff at the front desk had to cancel our previous Booking.com reservation and manually enter a new reservation. "Sal" did a great job with that, he upgraded us to a King Bed Room which had a tub to soak in and he comp'd our parking for the duration of the stay. We also reserved a cabana at the Main Pool a little over a month before our stay. Brittney made sure that all our needs were taken care of and even came by the pool to check on us to make sure everything was up to par. We also rented Wave Runners via Action Sports and the staff there ensured that we were taken care of. We had dinner at the hotel restaurant, Vessel Restaurant. The food was good. The service was a little slow but they were also swamped from the looks of it. Our server didn't charge us for our appetizer because the kitchen was running so slow with our order.

Stayed in August 2021

You could have a clock in the room and racks for towels in the bathroom.

yes, we loved the location, especially the seagulls!!!!

Stayed in August 2021

The rooms were great, loved the pool and the views! Staff was extremely pleasant and helpful.

Stayed in June 2021

no service to you at pool area had to go to the resturant to get food and I was handicap on a walker. So very difficult.

Stayed in June 2021

Small trash cans in the room and tv cast is not consistently connecting

Location, bars, vessel restaurant, patio, private beach, gym (very nice)

Stayed in June 2021

Dining room stopped serving food very early for a Saturday evening. Had a very resort feel to it and the people and surroundings were very nice.

Location and looking at the bay from our room. Stopped by the Bali Hai for a Mai Tai which was nice before checking in.

Stayed in May 2021

The view of the marina was blocked by the roof top of the bar by the adult pool. Very deceiving from the pictures.

Very clean and top notch staff

Stayed in June 2021

Good but way too pricey

Stayed in May 2021

Pool closes early And i could hear the intimacy/screaming of the next door tenants

The beach area, firepits

Stayed in May 2021

rooms were really old and need updating. the restaurant wasn’t that good and for the only one on the resort very disappointing

location

Stayed in June 2023

The room looked like a dungeon

Room

Stayed in April 2023

lounge chairs by fire pit area are infested with bugs. tried to enjoy some time in the sun and sat on the lounge chair and bugs came out eve rT little hole.

Upon arrival I was greeted by friendly valet. was promptly greeted at front desk and Shannan was every so friendly. Room was not ready as we arrived early. I was able to check in, given access to facilities and parking. When room was ready received a text and given key to room. Family and Adult pools. Bar area by family pool was great. Food is wonderful and great portions. Stayed in newly renovated room so nice

Stayed in April 2023

The mattresses and bedding are very uncomfortable. No room service. Housekeeping was rude. We asked him for two clean towels for my 5 and 8 year old on our way to the pool because they were freezing and he kept saying we have to get it by the pool. He eventually gave it but he acted like he was passing out gold. Very unpleasant. Also, restaurant told us we can do takeout on Easter Day. We got to pool and put our kids in pool and my husband went to get food and the hostess said we can’t do to go. They refused to serve us despite literally an hour before that telling us we can do it. It’s the only place on site where we could eat in the morning and that’s why I called in advance so if they don’t serve we could leave the property before getting out kids into the pool. So then we had to wait over an hour with hungry kids for the pool bar kitchen to open. Unbelievably rude and bad customer service. Will never go here and will never recommend it to anyone. It’s a pity because the property is nice.

Stayed in April 2023

no ramp to drop my paddle board and no smart tv; wasted hour trying how to connect phone to tv; travel lots 99% of all hotels and motels now have smart tvs and naked connecting much easier…. still loved the property and would stay again, just would be better prepared

location

Stayed in July 2022

view from room

Stayed in June 2022

they had a fire alarm test in the morning but we were not informed in the morning. this is upset because all of us were still asleep and once the alarm was on we were alarmed too and tried our best to run away…

location is good but overpriced

Stayed in February 2022

Rooms are ehhh. people walking in rooms above super loud. showers in nearby rooms sound like plane engines. shower didn’t drain. No service at the bar,(I realize it was a weekday) but something would be nice.

fire pits were nice

Stayed in April 2022

They kicked me out for having a medical problem or at the time emergency

They were just rude

Stayed in February 2022

this is not a resort. it’s just a hotel. rooms are ok. bathrooms are from another era. It was so disappointing to think we were booking into some sort of fun resort to find we were just stuck away in a room in a remote building looking at boats. I would have booked in a regular hotel in La Jolla or somewhere if I had know this was not really a “resort”. too expensive for what it is.

room was mostly nice

Stayed in February 2022