That the gym was closed.

Food, room, and beach access was wonderful

Stayed in February 2024

Despite the hefty cost of the accommodation, I was surprised that breakfast was not included in the package and neither were the bottle of water in the room. Compared to other world-class hotels, I reckon this should be complementary. Additionally, I found the breakfast menu to be average, with limited options and notably high prices for simple items such as a decent pan au chocolate. I felt there was room for an exceptional continental buffet. Furthermore, the price of wine was unexpectedly high for what was offered, and while the food was decent, the ceviche was overly sour for my taste. I also feel that the high cost of certain food and drink items was not reflective of the quality.

Firstly, I must commend the exceptional beach view room that instantly transported me to a state of relaxation and allowed me to connect with the mesmerizing beauty of the Mexican Gulf. The friendly, professional, and well-trained Front of House team also contributed positively to my stay, providing a warm and welcoming atmosphere. On a positive note, the yoga sessions on the green in front of the beach were delightful and added value to my stay. The breathtaking sunset view was a highlight, although I found it necessary to secure a booking for the best seat in advance.

Stayed in November 2023

The view from the rooms, the beach.

Stayed in August 2023

The reconstruction process following Hurricane Ian has limited the facilities available at the resort. For example only 1 elevator was operational, This should get better as the reconstruction gets completed. Also, the tub in our bathroom was difficult to get in and out of. The suite we had was beautiful, it could have used an extra bathroom.

Excellent Service. We are always treated very nicely and our needs are always taken care of. The staff is amazing. Diane, the concierge was great. Cornell and Michael at the valet services were fantastic. That is why we always return to La Playa when we visit Naples.

Stayed in August 2023

Not having the option for self parking and having to pay per day. That should have been included in the price of the stay.

The beach and having chairs and umbrella was a great bonus. The staff was very friendly, helpful and kind. Especially, Vinny at the beach bar.

Stayed in August 2023

The staff was extremely accommodating, friendly and ensured they went out of their way to make my experience perfect. The facility was very clean, the maid service did a great job and the beach umbrellas were a great touch!

Stayed in August 2023

Food and drinks are over priced

Great location

Stayed in July 2023

Food way too expensive

Breakfast too expensive , for. Hotel of this cost/level, should have offered complimentary coffee in the am. Great boutique shop Great valet

Stayed in July 2023

the construction

the location

Stayed in July 2023

Only one elevator was operational and extremely hot inside of it. No fitness facility available n

Been going to LaPlay for nearly 20 years. Disappointed the factory was not fully operational though. Only one pool was open and it was very dirty almost as if it had not been vacuumed for a week or so. Fire pits were not operational.

Stayed in July 2023

The food was not great. I had tacos on the beach which were pretty good, but the in room dining was very bad.

Beachfront location with balcony rooms made for lovely mornings and evening sunsets.

Stayed in July 2023

As per the hotel description in booking.com a breakfast was available at 32 dollars per person ,however once there it wasn’t like that,the breakfast was a la carte,very expensive and no many options. I had to call twice to the front desk to request a fitting shit for the sleeper sofa since we didn’t have one.

Location,cleanliness,very nice and supportive staff.

Stayed in July 2023

The quantity of lights are not enough.

The balcony is amazing.

Stayed in August 2022

All was great, nice pleasant staff, always courteous. Great location, nice clean well maintained property.

Stayed in July 2022

only one dining option. wish they had another restaurant.

great location. great size. right on the beach.

Stayed in August 2022

shuttle to downtown

Beautiful property Very good staff clean

Stayed in June 2022

price , fees

beach ,pool

Stayed in June 2022

Bathroom was dated-toilet wedged between vanity and shower, small tub, shower fixtures head only with no hand held. For the cost, the bathroom should have been much nicer.

Beautiful location facing the Gulf. Bed comfortable; all amenities present.

Stayed in April 2022

Lots to do, friendly staff, really good food. it’s a well kept and well managed property, very clean.

Stayed in October 2021

The bed was not comfortable to me.

The location the beach access was excellent. The staff was amazing Justine at the pool was so nice. Mike at the baleen bar was awesome 👏 Adrian waiter at Baleen was wonderful. The front desk Jack and Sergio were more than helpful

Stayed in July 2021

Bed was stiff. No hotel shuttle to offsite affiliated activities.

Great location. Not crowded.

Stayed in June 2021

Nothing

Close to beach …. Great food … excellent service

Stayed in May 2021

You sold me a room that doesn't exist - a quadruple room. The resort did everything they could to accommodate our needs. Your website misrepresented the accommodation. I will never use your services again.

Location was great.

Stayed in April 2021

Tub/shower was difficult to get in and out of, needs to have a step. Refrigerator was small and didn't work all of the time. Unable to get a reservation at the restaurant until after 8:30 pm every night.

Courteous staff, especially Josh at the pool. Very welcoming and friendly, met all our needs quickly and efficiently. Front desk was very accommodating, concerns were resolved quickly.

Stayed in April 2021