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  5. Reviews of Holiday Inn Express - Coventry S - West Warwick Area, an IHG Hotel

Reviews of Holiday Inn Express - Coventry S - West Warwick Area, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4 Universal Blvd, Coventry, 2816, United States of America

#2 of 2 hotels in Coventry

Guests' Choice

Review Score

Based on 99 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.2

  • Location

    8.0

  • Facilities

    7.1

  • Staff

    7.8

  • Value for money

    6.7

  • Free WiFi

    10.0

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: October 28, 2023

    8.0
    We had a great stay, would stay there again!
    • Couple
    • King Room - Mobility Access Roll in Shower/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Our shower head was broken

    Nice and clean, decent location convenient to everything! Front desk staff were super friendly and helpful!

    Stayed in October 2023

  • Reviewed: October 1, 2023

    7.0
    Mixed feelings
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    It was a little worn around the edges. I made a reservation through Trivago on hotels.com which quoted $149 a night for 3 nights. I got a bait and switch because Booking.com charged me over $700 forcthe three nights and your staff told me there was nothing they could do about it. I felt ripped off.

    It was convenient for my family gathering.

    Stayed in September 2023

  • Reviewed: April 30, 2023

    8.0
    My stay was comfortable
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    On website it was stated pay at property and no cancellation fee. My card was charged a week before and was told I could cancel till such a date then after there would be a fee ......

    The staff very friendly and helpful. Breakfast was good. Room was comfortable.

    Stayed in April 2023

  • Reviewed: November 17, 2022

    7.0
    It was okay. felt safe. the breakfast was horrible. they didn’t have tea bags. send someone to Walmart which is in the s
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the rug was old and looked gross

    it was fine

    Stayed in November 2022

  • Reviewed: September 5, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    building was very noises night at 1:00 until 2:00 am and morning from 5:00 am-until 6:30 am The cleaner came at 9:30 in the morning. We woke up even though we didn't want to. we didn’t find green tea at the breakfast. we asked the hotel staff for tea but she said "take out" at 9:30 Am

    room is clean

    Stayed in September 2022

  • Reviewed: July 10, 2022

    7.0
    Convenient and clean.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    First, even though the room was paid through a third party, the front desk took a credit card for incidentals. It charged $320, which is a ridiculous amount. We were told that we would get our money back within a couple days. It should have been immediately given back at checkout. A week later we still have not had that money put back in our account. This is not normal. I have never had a "deposit" placed on my card for incidentals, and never heard of one that is so high. And you have held my money for a week. There was a large group staying at the hotel who had set up corn hole games in the parking lot outside our window, and they played until almost 10 o'clock one night. Our kids had trouble sleeping. Is this typically allowed in the parking lot at night?

    The room was clean and the breakfast was excellent. The kids enjoyed it tremendously!! It was convenient to get to. They had a great time in the pool. This is a great plus. The staff was very helpful and sweet.

    Stayed in July 2022

  • Reviewed: April 26, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Didn't have maid service two days in a row.

    Stayed in April 2022

  • Reviewed: April 17, 2022

    7.0
    Ok but not impressed.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No hot water in bathroom lavatory.

    Fair

    Stayed in March 2022

  • Reviewed: November 12, 2021

    8.0
    Comfortable and convenient stay
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 3 nights

    When we checked into the room, I noticed a few minor housekeeping issues. The lotion was half-full and there was no decaf coffee. I didn't mind this much other than I noticed it. Otherwise, the room was clean and comfortable.

    The location is convenient. Restaurants like Applebee's, Cracker Barrell, and McDonald's are very close. Home Depot and Walmart are also within walking distance to the hotel. The rooms are comfortable. The price is good.

    Stayed in November 2021

  • Reviewed: November 8, 2021

    7.0
    Beds & Food are Great
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    How the showers were not very clean. I am not going into detail but I did had to sanitize it myself . Need to have more attractions in the area to advertise their hotel besides walmart. The pool did not look too clean since the water was quite foggy.

    The sheets and bed was very clean along with fresh towels in the room. Contential Breakfast was great. However, they should get a waffle maker to make it easier for them to work for everyone in the morning. Since the Pancake maker kept on getting jammed. However the food was fresh!

    Stayed in November 2021

  • Reviewed: October 28, 2021

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    pretty expensive for a simple hotel room

    breakfast, pool (although we didn’t use it), comfortable bed

    Stayed in October 2021

  • Reviewed: October 24, 2021

    6.0
    Room wasn’t cleaned
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    stayed 2 nights, no room cleaning, when we checked in, the toilet paper was almost gone, Kleenex box was empty. we had to ask for more. The same person who is working at the reception, works in the kitchen.

    Stayed in October 2021

  • Reviewed: October 17, 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Mobility Access Roll in Shower/Non-Smoking
    • Stayed 1 night

    Breakfast was a disaster with no food available!

    Stayed in October 2021

  • Reviewed: October 14, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Overall condition is not bad. But small things made a bad impression of the hotel. The sticky floor of lobby and restaurant, mirror stain, dirt in shower booth, bad smell when opening the door, and the messiness of the outdoor dining area.

    Large room

    Stayed in October 2021

  • Reviewed: October 11, 2021

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The tub in our room has a slow drain so when we finished showering there was an inch or so or water in the bottom of the tub. It took a few minutes to drain leaving the tub bottom dirty and needing a rinse.

    Stayed in October 2021

  • Reviewed: August 3, 2021

    8.0
    Great Value in Clean Convenient Exceptional Holiday Inn Express!
    • Leisure trip
    • Couple
    • King Room - Mobility Access Roll in Shower/Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Very clean, modernized facility, conveniently and quietly located off of I 95. It is a perfect location for the Newport Festivals and you will get GREAT value for your money. Kind helpful staff and good continental breakfast. Similar to nearby competition but a better value. ALSO!!! Great beds and pillows. You truly will sleep well!

    Stayed in August 2021

  • Reviewed: July 15, 2021

    6.0
    Good stay.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was a comfortable and clean room.

    Stayed in July 2021

  • Reviewed: June 22, 2021

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Standard King Room - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    Well, l know we still in the pandemic ..l was disappointed with the hot food breakfast..the menu never change..it was the same menu for duration of my staying .(5 days ). Furthermore, they need to make the gym a little bit bigger ... it was sweat box in that small room..upgrade the gym with some better equipments ..

    I want to highly recommend Jerry from the front Desk..from the time I check in he was very polite, well manner and good person to talk to.. He also keep his words by changing my room and was on point ..lf I own a Hotel I will definitely hire Jerry cause he has a pleasant personality..

    Stayed in June 2021

  • Reviewed: April 20, 2021

    8.0
    Would have been nice if
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The property was fine

    It would have been nice if the staff had remembered to clean our room and to have gave us fresh towels and toilet paper.

    Stayed in April 2021

  • Reviewed: April 12, 2021

    7.0
    Weekend get away
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Bring your own cleaning supplies and towel

    Bring your own cleaning supplies and towel

    Stayed in April 2021

  • Reviewed: March 26, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Clean and organized

    Stayed in March 2024

  • Reviewed: November 6, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I did not stay at your hotel! I called Friday( 11/3) & the day of (11/4) asking was the pool up and running both answers "Yes" I get there w/ my daughter & granddaughter I was told the pool was closed. The gentleman was very polite & helpful, but I was very disappointed about the pool! My daughter who does not like the pool as much I asked her what she wanted for her bday she said a pool& to sleep at the hotel!!! Very disappointing

    Stayed in November 2023

  • Reviewed: August 29, 2023

    1.0
    Sad to see that customer service is not important to this hotel.
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible - Roll-in Shower
    • Stayed 2 nights

    Booked ahead, handicap room needed. Room was not checked after previous guests. Damaged tv, screen smashed, unclean bathroom and mini-fridge. Night supervisor would not move from his chair. Completely unconcerned that we had nowhere to stay. Would only tell us he was "Jerry". He said he could not accomodate us. He tried to get us to leave without receipt. He did cancel our stay, refunded money. Very disrespectful and uncaring.

    There was a front desk gentleman who tried to be understanding and pleasant. "Jerry" the supervisor, took over and was completely unprofessional and uncaring.

    Stayed in August 2023

  • Reviewed: August 18, 2023

    1.0
    Horrible
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Food from previous guest was left in microwave of first room pills were on the floor bathroom sink was dirty. Told desk and they moved us to another smaller room with a non working AC and dirty linings. Continental breakfast was already empty at 7:30 am and didn’t appear to be getting refilled. Pool was green and had to walk outside building to access since door access inside was broken. Very unsatisfied with my stay overall.

    Close to home

    Stayed in August 2023

Showing 1 - 25

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