The wifi & cell phone reception was terrible

Stayed in July 2025

My sheets was dirty the bathroom was dirty the room overall was dirty need to do better with cleaning

The staff was nice

Stayed in August 2025

This property needs a makeover/remodel.

Front desk lady was nice. I liked my room because it was quiet and had a kitchen. I like that they had a ramp because I am disabled.

Stayed in May 2025

Halls need to be cleaned. Needs updating

Comfortable

Stayed in June 2025

Do not serve breakfast anymore 😞

Stayed in April 2025

Kitchen poorly stocked

Good value

Stayed in February 2025

The water wasn’t hot and the tub didn’t drain well

The space of the room

Stayed in February 2025

When I went on booking.com to book a room I was confirmed that I will have a King size bed. When we got there they put us in a room with double beds and it was cold in the room. So we had to wait on the front desk manager to resolve the issue. So the front desk manager put us in a room with a King size bed. I was happy about it until when we got in the room the room was blowing warm cool air. I was pissed off about it. I had to let the front desk manager know about it. Unfortunately they didn't have any more rooms available. Just had to deal with it.

The area was ok.

Stayed in January 2025

rate

no

Stayed in October 2024

Room smelled Smoky. Fridge was noisy.

Location we stayed there before it seemed cleaner than

Stayed in September 2024

The bathtub and shower did not function properly. Also we found a pill (ibuprofen) on the floor from a previous guest. Cleaning staff could do a better job with the vacuum.

The room was spacious

Stayed in November 2023

Changed our room, was suppose to be a Queen/King room. Pool was not functioning. Was no mention of unusable pool when booking room. Strong deodorizer smell in lobby. One of the air conditioner units was not working in our room. Floors uneven in bathroom area. Paint peeling in several areas! This place needs a lot of work. What is depicted on line is not the real condition of this hotel.

Convenient location

Stayed in July 2023

The smell as you entered hotel was pretty bad. The pool area was 100% closed and under renovations per the sign at the door. This place has changed a lot the last couple years.

The location.

Stayed in June 2023

the property was suppose to refund my money cause the bed had bed bugs

the quietness

Stayed in February 2023

We we told breakfast was provided. It was terrible

There was no breakfast. It was called grab and go. Granola bars. Coffee. No juice no yogart no fruit. Very disappounting

Stayed in November 2022

The rooms need new carpet and curtains. The chair in the room was old and dirty. The room was ok but the cleaner didn't pay attention that a dirty rag was in the cupboard and a razor in the kitchen cabinet.

I like the space of the room and location

Stayed in September 2022

Cable TV faulty no swimming pool

Location

Stayed in August 2025

There were not enough pots and pans, we had to buy some for are stay.

The room was clean and comfortable.

Stayed in July 2025

The dirty bed sheets , filthy walls and carpet broken toilet seats T.V. dint work the whole place smelled of an awful odor we dint even stay thru the night we packed up and checked out went to another hotel still waiting on my refund and the G.M. to call me back. The staff was less then helpful and seem to have attitude problems when you take your concerns to them. Do yourself a favor and stay far away from this hotel you will be glad you did , I honestly don't know how the health department has not shut this place down yet

The location

Stayed in July 2025

There was not free breakfast as stated. Our first room had an abundance of fruit flies, the mattresses were dirty, and the tub wouldn’t drain. So they moved us to another room. This room had a broken lock, holes and cracks in the plaster of the ceiling, hair in the shower, holes in the towels, and had not been vacuumed. There was splatters of something all over the wall and an open hole in the wall where cords came out. I would not recommend staying here at all. It also cost me more as I had to then buy breakfast for all of us every morning.

It was located close to many restaurants and tourist locations.

Stayed in July 2025

Nothing

Room very dirty and smell bad, water was leaking from the other floor while we using the bathroom, even we found blood all over the bed and we moved to other room in the middle of the night, the other room was a little bit better but the bad smell was still there, no apology received from the staff. I extremely not recommend booking.com to list them as a hotel. I know we get for what we paid but never seen like this. My kids enjoy whenever they go Williamsburg VA but after this they said no more.

Stayed in July 2025

Advertising Breakfast in the morning no Breakfast no cooking Untensil"s or silverware will never book at Mainstay Again Love Greenspring Station in Williamsburg the Best

They put us out after a hour said we where smoking I don't smoke nor do My Uncle

Stayed in July 2025

the room needed updating, and the pool was broken and no breakfast.

the customer service was great

Stayed in June 2025

Well as soon as you walk in the door the sink to the bathroom is right there the door to the bathroom can be seen from the door. The air conditioner did not work very well. No reception on the TV. And when I booked it it said it had a pool and the pool room was filled with furniture and mattresses. Just overall was not a pleasant experience and will not be staying again.

The room was big and spacious.

Stayed in June 2025