100 Congress Street, Springfield, MA 01104, United States
#8 of 18 hotels in Springfield
Guests' ChoiceBased on 894 hotel reviews
7.6Cleanliness
8.1
Comfort
8.0
Location
8.3
Facilities
7.8
Staff
8.4
Value for money
7.7
Free Wifi
7.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: September 4, 2025
Ariel
IsraelNice, clean, roomy
Stayed in September 2025
Reviewed: August 29, 2025
Kenneth
United StatesNothing
We drive from Cleveland to Maine every August and stay at La Quinta in Springfield. It is always comfortable and convenient. Breakfast is great. Also close to Theodore’s Booze, Blues and BBQ.
Stayed in August 2025
Reviewed: August 24, 2025
Enoch
United StatesThere should be food available on site. Would be great to get a burger and not have to leave the facility.
The staff was awesome. The breakfast the area and scenery were awesome.
Stayed in August 2025
Reviewed: August 23, 2025
Ruth
United StatesConvenience
Stayed in August 2025
Reviewed: August 14, 2025
Vyeluv
United StatesBreakfast. The eggs and bacon were less than appetizing
Stayed in August 2025
Reviewed: July 23, 2025
Darryl
New ZealandComfortable bed good shower Nice breakfast Good air con
Stayed in July 2025
Reviewed: July 13, 2025
Barbara
United StatesThe breakfast was only ok
Quiet and comfortable rooms, comfortable beds. Good location. Easy check-in and out. Free breakfast. Pool and a bar.
Stayed in July 2025
Reviewed: July 7, 2025
William
United StatesIt was fine.
It was downtown and close to the interstate.
Stayed in June 2025
Reviewed: June 27, 2025
Jarrod
United StatesToo many people in the pool and not enough chairs. People were vaping in the pool area with little kids around.
I liked that the staff was friendly. I liked how they had a game room.
Stayed in June 2025
Reviewed: June 21, 2025
Chhoun
United StatesThe area seem dead at night time. It's weird that a Dunkin donuts closed at 8 pm at night time. If you need to order food you have to travel a few miles to grab hot foods.
Locations a little bit sketchy as an honest opinion, but the breakfast is actually really good. The orange juice and apple juice were way too sweet so please look into it. The star of the show was the Belgian waffles homemade.The staff is also very nice and pleasant while checking.
Stayed in June 2025
Reviewed: June 11, 2025
Karen
United StatesWe had people knocking on our door pretending to be housekeeping
We had a huge suite room. All the rooms were close together as we requested. Breakfast was very good. Parking was fine and right off the highway.
Stayed in May 2025
Reviewed: June 10, 2025
Renata
United StatesBeing next to I-91 it’s a bit noisy, but as expected. The room felt a bit too dark.
Pretty good location, great staff and excellent breakfast!
Stayed in June 2025
Reviewed: June 7, 2025
Prickett
United StatesBathroom was a bit small and dated. Overpriced.
Nice clean bed.
Stayed in June 2025
Reviewed: May 29, 2025
Susan
United StatesVery comfortable and great location.
Stayed in May 2025
Reviewed: May 28, 2025
Edmond
United StatesPool temperature was too cool..Pool area could use some sprucing up.
Staff was helpful. Breakfast was basic but adequate.
Stayed in May 2025
Reviewed: May 25, 2025
Amarilis
United StatesIce machine dinit work.
Place was clean.
Stayed in May 2025
Reviewed: May 21, 2025
Richard
United StatesBad breakfast set-up. Too congested and chaotic. Should be straight, not horseshoe. Dangerously low lights. Styrofoam plates = bad choice. Multiple spoons fell out of dispenser to the floor. Too much waste! No water refill station.
Bed was comfortable, room was generally clean and comfortable. Shower was good and hot. Iron and ironing board were clean. Elevators were quick and spacious. Parking was close, although very full. Easy access to highway.
Stayed in May 2025
Reviewed: May 18, 2025
Kirill
United Arab EmiratesBreakfast was terrible by quality of food and selection
Clean
Stayed in May 2025
Reviewed: May 12, 2025
De
United StatesThe hot water was barely hot. The bed was uncomfortable and squeaky. The internet signal was slow.That I got stuck in a room that is kinda connected to another but obviously you can lock it and they can’t come into your room but I heard everything because of the door. And the bed sits right up to that door.
I like the location.I loved their breakfast. I liked that they didn’t required a big deposit hold like other hotels.I like that they had a bar.I like their long mirrors they had has closet doors.
Stayed in May 2025
Reviewed: May 10, 2025
Doug
United StatesThe towels were awful and the toiletries were way too sparse.
Stayed in May 2025
Reviewed: April 30, 2025
Susan
United StatesWe had just travelled 7,000 miles and had been awake for 30+ hours. We checked in and went to bed early - 8:30pm or so. About 10:00pm, the front desk informed us that they hadn't correctly processed our credit card for the security deposit when we checked in and that we needed to come to the registration desk with a credit card. I explained our situation (distance travelled, lack of sleep), and the woman said we had to come down right away. I asked if we could take care of it in the morning. She said no. It had to be right away. When I got to the lobby, I had to wait about 10 minutes for someone to take my credit card information. It wasn't the woman on duty's fault that someone else hadn't done their job accurately, but we were less than happy to be woken up and required to go downstairs after so many hours of travel.
Comfortable bed and pillow. Clean. Standard hotel free breakfast (waffle maker, hot entrees, cereal, yogurt, etc.)
Stayed in April 2025
Reviewed: April 30, 2025
Jean
United StatesRoom needed more convenient lighting. Temperature was difficult to manage in room. Wireless was spotty
Location to our family. Comfort of Beds. Water pressure in shower. Ease of parking. Staff were friendly.
Stayed in April 2025
Reviewed: April 22, 2025
Everson
United StatesA lot of loud young people smoking weed in elevators and pool area...
Staff, rooms and overall good
Stayed in April 2025
Reviewed: April 19, 2025
Alanie
United StatesThe bathroom was way too small
Friendly staff and clean
Stayed in April 2025
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