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Reviews of The Westin Lombard Yorktown Center 4 stars

70 Yorktown Center, Lombard, IL 60148, USA

#4 of 9 hotels in Lombard

Guests' Choice

Review score

Based on 75 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    8.6

  • Facilities

    8.5

  • Staff

    8.6

  • Value for money

    7.9

  • Paid WiFi

    6.1

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Showing 1 - 48

  • Reviewed: 21 May 2018

    4.6
    Don’t go there
    • Leisure trip
    • Solo traveller
    • Traditional Room
    • Stayed 1 night
    • Submitted via mobile

    The fact that they charged me twice for one meal with a friend. The hotel said it’s the restaurant fault and the restaurant say it’s the hotels fault!! So all I can do is sue and get my lawyer to deal with it. I argued for 1 1/2 hours but neither side would budge.good facilities ,hopeless staff and lack of information re breakfast time and checking out.

    Stayed in May 2018

  • Reviewed: 22 February 2018

    6.7
    The hotel and room was very clean.
    • Business trip
    • Couple
    • Premium King Room
    • Stayed 1 night

    Waited almost 15 minutes to pick up a room key. My husband had arrived earlier in the day and had already checked in. There was only one staff member there checking in and I happened to be behind two international travelers who had many questions. The room decor was dated and drab. Disappointing as this was the "nicest" hotel in the area and was a splurge for us.

    The hotel and room was very clean. The towels smelled nice and the breakfast was very good. Husband really enjoyed the pool and hot tub.

    Stayed in February 2018

  • Reviewed: 8 January 2018

    3.8
    Comfortable bed
    • Couple
    • Premium King Room
    • Stayed 1 night
    • Submitted via mobile

    Given a room by the elevator when the hotel is empty!mold in Shower! Only given a partial refund!Tryed to book through Westin and was redirected to booking.com was the reason for the partial refund...

    Comfortable bed

    Stayed in January 2018

  • Reviewed: 8 January 2018

    10
    Great stay other than comment above!
    • Business trip
    • Solo traveller
    • Traditional Room
    • Stayed 1 night

    was there for a clinic, and checked out early so the room could be cleaned earlier and used for someone else. staff would not check in my coat at event because I was no longer booked in a room...? Next year, I will check out at last minute.

    Stayed in January 2018

  • Reviewed: 31 October 2017

    6.7
    Adding the breakfast and apetizer is absolutely necessary...
    • Leisure trip
    • Couple
    • Club Room
    • Stayed 4 nights
    • Submitted via mobile

    We were there for an event otherwise there is nothing to do there the mall is one of the worst I have seen in USA

    Adding the breakfast and apetizer is absolutely necessary and it’s good and fresh.

    Stayed in October 2017

  • Reviewed: 25 July 2017

    9.6
    Great place to stay tucked in a great location. Staff could be a little more attentive.
    • Leisure trip
    • Family with young children
    • Premium King Room
    • Stayed 1 night
    • Submitted via mobile

    We didn't like the fact when we ordered extra towels someone from the staff only gave us half of that order . They brought us all big towels but no wash cloths.

    We loved the comfortably and quietness of the hotel. Which by the way was in a great location.

    Stayed in July 2017

  • Reviewed: 17 July 2017

    10
    The Westin was amazing
    • Family with young children
    • Premium King Room
    • Stayed 2 nights

    N/A

    The entire staff was friendly and inviting. The front desk staff was amazing. Very professional and welcoming. Thank you Kameosha for your fantastic customer service.

    Stayed in July 2017

  • Reviewed: 26 June 2017

    6.3
    Hotel looks beautiful in the atrium
    • Leisure trip
    • Group
    • Traditional Room
    • Stayed 1 night
    • Submitted via mobile

    There was dried blood on are pillow case and stained sheets in the right side of the bed. Which was very disappointing and disgusting.

    Staff was kind and helpful

    Stayed in June 2017

  • Reviewed: 11 January 2017

    7.1
    Room was tired for the price. Needed some TLC
    • Business trip
    • Group
    • Traditional Room
    • Stayed 1 night

    Refrigerator cabinet door fell of hinges when opened. Feel this is something that is checked between each guest. Head board was coming off the wall.

    Stayed in January 2017

  • Reviewed: 28 December 2016

    8.3
    Staff couldn't have been nicer when I requested a room...
    • Business trip
    • Solo traveller
    • Traditional Room
    • Stayed 2 nights

    Had to move rooms because the mini fridge had leaked and the carpet was soaked.

    Staff couldn't have been nicer when I requested a room change. They went out of their way to make sure that it was handled quickly.

    Stayed in December 2016

  • Reviewed: 2 November 2016

    9.2
    wonderful,the room was clean and the bed was very comfortable
    • Leisure trip
    • Family with young children
    • Premium King Room
    • Stayed 1 night

    nothing,we caught the amtrack and had to get metra to hotel,kinda expensive to get back to amtrack early in the am taking a cab,other than that fantastic

    everything

    Stayed in October 2016

  • Reviewed: 20 June 2018

    7.9
    Pets are free!
    • With a pet
    • Leisure trip
    • Couple
    • Premium King Room
    • Stayed 2 nights
    • Submitted via mobile

    Pets are free!

    Stayed in June 2018

  • Reviewed: 19 June 2018

    9.6
    Location and facilities
    • Leisure trip
    • Couple
    • Traditional Room
    • Stayed 2 nights
    • Submitted via mobile

    Location and facilities

    Stayed in June 2018

  • Reviewed: 25 April 2018

    9.6
    It was our 30th anniversary and we enjoyed our stay. Thank you
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    I asked for a high up room so that the view would be more than just parking lot. A higher floor could have been above the lot.

    I loved the bathroom

    Stayed in April 2018

  • Reviewed: 7 January 2018

    10
    Great
    • Leisure trip
    • Family with young children
    • Premium King Room
    • Stayed 4 nights
    • Submitted via mobile

    There was not a lot of vegiterian options

    The host

    Stayed in January 2018

  • Reviewed: 28 September 2017

    5.8
    Bed was nice,
    • Leisure trip
    • Group
    • Traditional Room
    • Stayed 2 nights

    They charge $8.99 for Wifi per day......that's not acceptable.

    Bed was nice,

    Stayed in September 2017

  • Reviewed: 25 September 2017

    9.6
    I LOVE YOUR SHOWER
    • Family with young children
    • Traditional Room
    • Stayed 1 night

    I LOVE YOUR SHOWER

    Stayed in September 2017

  • Reviewed: 3 September 2017

    2.5
    This hotel needs a management overhaul.
    • Business trip
    • Solo traveller
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Everything

    The room was not cleaned properly. My concerns had to be addressed several times.

    Stayed in September 2017

  • Reviewed: 18 August 2017

    9.2
    Rooms extremely comfortable.
    • Business trip
    • Solo traveller
    • Traditional Room
    • Stayed 4 nights
    • Submitted via mobile

    Rooms extremely comfortable.

    Stayed in July 2017

  • Reviewed: 21 July 2017

    8.8
    Most comfortable hotel around
    • Business trip
    • Solo traveller
    • Premium King Room
    • Stayed 2 nights

    bar/restaurant closes too early

    rooms are clean, comfortable, front desk and hotel operator extremely helpful.

    Stayed in July 2017

  • Reviewed: 13 July 2017

    7.5
    Bed was very comfy.
    • Leisure trip
    • Solo traveller
    • Traditional Room
    • Stayed 2 nights
    • Submitted via mobile

    The gym could use more weight equipment.

    Bed was very comfy. The free bottled water was added bonus

    Stayed in June 2017

  • Reviewed: 16 June 2017

    8.3
    Charged for wi-fi
    • Leisure trip
    • Couple
    • Traditional Room
    • Stayed 1 night
    • Submitted via mobile

    Charged for wi-fi

    Stayed in June 2017

  • Reviewed: 13 June 2017

    9.6
    Nice stay and pleasant for shopping but far from downtown
    • Leisure trip
    • Family with young children
    • Traditional Room
    • Stayed 2 nights
    • Submitted via mobile

    Far from downtown and wasting lots of food in club lounge

    Near shopping area

    Stayed in June 2017

  • Reviewed: 13 June 2017

    10
    Great location, close to everything!
    • Leisure trip
    • Couple
    • Traditional Room
    • Stayed 1 night
    • Submitted via mobile

    No extended check out hours

    Breakfast was delicious. Room was clean and fast check in

    Stayed in June 2017

  • Reviewed: 9 June 2017

    9.6
    Beautiful hotel and rooms.
    • Business trip
    • Solo traveller
    • Premium King Room
    • Stayed 1 night

    You have to pay for wifi which I found to be ridiculous.

    Beautiful hotel and rooms.

    Stayed in June 2017

  • Reviewed: 30 May 2017

    8.8
    Nice hotel
    • Leisure trip
    • Couple
    • Traditional Room
    • Stayed 1 night

    Little far from Chicago downtown.

    Clean room and convenient location.

    Stayed in May 2017

  • Reviewed: 26 May 2017

    10
    Everything was perfect
    • Leisure trip
    • Couple
    • Premium King Room
    • Stayed 1 night
    • Submitted via mobile

    I have not 1 dislike about my stay

    Yes

    Stayed in May 2017

  • Reviewed: 23 May 2017

    7.5
    Coffee was terrible
    • Leisure trip
    • Group
    • Traditional Room
    • Stayed 1 night
    • Submitted via mobile

    Coffee was terrible

    Stayed in May 2017

  • Reviewed: 22 May 2017

    8.3
    sauna did not work
    • Leisure trip
    • Couple
    • Premium King Room
    • Stayed 2 nights

    sauna did not work

    Stayed in May 2017

  • Reviewed: 30 April 2017

    10
    Amazing!!
    • Business trip
    • Solo traveller
    • Traditional Room
    • Stayed 1 night

    N/A

    Breakfast great beautiful hotel

    Stayed in April 2017

  • Reviewed: 10 April 2017

    7.9
    Great Location
    • Leisure trip
    • Couple
    • Premium King Room
    • Stayed 1 night
    • Submitted via mobile

    The room was small and very "standard" for a Westin. Expected nicer.

    The bed was comfortable

    Stayed in April 2017

  • Reviewed: 28 March 2017

    6.3
    I didn't like it
    • Solo traveller
    • Traditional Room
    • Stayed 2 nights
    • Submitted via mobile

    Non refundable

    Stayed in March 2017

  • Reviewed: 10 November 2016

    10
    Great
    • Leisure trip
    • Couple
    • Traditional Room
    • Stayed 1 night
    • Submitted via mobile

    I didn't like how there were no microwaves in the rooms.

    I love the size of the room.

    Stayed in October 2016

  • Reviewed: 19 October 2016

    10
    Great stay
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    The bed was very comfortable and also room was very mice

    Stayed in September 2016

  • Reviewed: 2 October 2016

    9.2
    Cleanliness
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Pricey

    Cleanliness

    Stayed in October 2016

  • Reviewed: 26 September 2016

    7.1
    The bed was kind of dirty, the sheets
    • Leisure trip
    • Couple
    • Traditional Room
    • Stayed 1 night
    • Submitted via mobile

    The bed was kind of dirty, the sheets

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 21 October 2015

    2.9
    Close to the office
    • Business trip
    • Solo traveller

    Having to pay for wi-fi at13$ per day. It felt like the hotel was holding your wallet hostage. I will definitely look for somewhere else to stay next time. They said that they would email my bill to me and they didn't. So more hassle chasing that up.

    Close to the office

  • Reviewed: 28 April 2016

    9.6
    The staff were really nice.
    • Leisure trip
    • Group

    The staff were really nice. The location of the hotel is perfect as its in the center between Target, AMC theater and York shopping center.

  • Reviewed: 22 March 2016

    9.2
    The staff couldn't have been more courteous.
    • Leisure trip
    • Couple

    I couldn't find much to be displeased about.

    The staff couldn't have been more courteous.

  • Reviewed: 30 January 2016

    5.4
    Location
    • Business trip
    • Group

    Hotel is out of date. Terrible technology disappointed

    Location

  • Reviewed: 26 December 2015

    10
    The upgrade to club which included breakfast and dinner for...
    • Leisure trip
    • Family with young children

    N/a

    The upgrade to club which included breakfast and dinner for my grandchildren.

  • Reviewed: 27 October 2015

    9.6
    Excellent property .
    • Business trip
    • Solo traveller

    Excellent property ... Good customer service

  • Reviewed: 19 October 2015

    4.6
    There was a dirty towel hanging in the room.
    • Leisure trip
    • Solo traveller

    There was a dirty towel hanging in the room. The staff doesn't communicate with each other. Pets in the hotel gave me a reaction

  • Reviewed: 20 September 2015

    10
    From the space in the room to the comfort of the robe and...
    • Leisure trip
    • Couple

    No complaints

    From the space in the room to the comfort of the robe and the shower and the bed we were very impressed

  • Reviewed: 18 August 2015

    7.5
    Room was very comfortable
    • Leisure trip
    • Couple

    Dog show and india wedding.. Stinky

    Room was very comfortable

  • Reviewed: 15 July 2015

    6.7
    Did not offer breakfast
    • Leisure trip
    • Couple

    Did not offer breakfast

  • Reviewed: 21 June 2015

    9.2
    My wife and I enjoyed the facility and the professionalism...
    • Leisure trip
    • Couple

    The remote parking lot was dark and very threatening.

    My wife and I enjoyed the facility and the professionalism displayed by the staff.

  • Reviewed: 21 January 2015

    6.7
    Free parking
    • Business trip
    • Solo traveller

    Location, gym facilities and the acclaimed restautents.

    Free parking

There are also 37 reviews without text. These impact the overall review score.

Showing 1 - 48

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