No room service and limited hours of operation at the restaurant.

Beautiful facilities, attentive staff, great location.

Stayed in March 2024

MICROWAVE IN ROOM

Stayed in February 2024

My room was next to service elevator to the restaurant and those people were super loud.

Good grounds

Stayed in December 2023

The lady at check in was a little rude and treated me poorly. However, that is a reflection of her now me.

Beautiful property.

Stayed in January 2024

Could do with a bit of modernizing. But that’s the charm.

Location, staff were awesome! Got in after midnight due to cancelled flight, night manager totally looked after me. Wine in the room is a nice touch.

Stayed in January 2024

Continental breakfast is a bit underwhelming.

Location. Close to shops and restaurants in Los Gatos.

Stayed in November 2023

5am garbage truck outside window Hot tub broken

Nice room

Stayed in November 2023

Staff was very friendly, but the front desk never seem to get our request taken care of The breakfast service left a lot to be desired. The coffee serves subpar and croissants were not fresh.

Nice place conveniently located in the center of town with aequate Parking Clean and quiet

Stayed in November 2023

Breakfast was not that great. Could have used a hot food selection and more fruit.

The location City of Los GATOS Excellent restaurants nearby Easy walk into Los Gatos Beautiful landscaping Very friendly and professional staff Balcony off of room Cleanliness of entire facility I

Stayed in October 2023

Weird way wall sconce must be ON for bedside socket to have power. I removed the bulb to get nighttime darkness.

Crossed street for breakfast

Stayed in September 2023

Expensive for what you get. We really didn’t like the pillows and they made sleeping difficult, if you are used to sleeping with a fairly flat or a down pillow you may want to bring your own. The pool area is smaller that what we expected. The jaccuzi was just warm water, no bubbles or anything. The restaurant in the building is very expensive. The breakfast was unattractive with pastries that didn’t look appealing.

Nice hotel in walking distance to the pretty downtown of Los Gatos. Has pool and gym and parking garage. Good restaurant in the same building.

Stayed in September 2023

Has a perfect Greek restaurant

Stayed in August 2023

Felt dated.

Location

Stayed in August 2023

We booked a Jr suite for three adults and one child but there was only coffee cups and drinking glasses for two, not enough towels in bathroom and no bedding for the pull out sofa bed which was taken care of as soon as we called hospitality but I thought the Jr suite should have been prepared. The sofa bed was not comfortable. The refrigerator was not at all cold.We checked to see if it was plugged in and it was but could not find the control dial to set it to cold temperature. Deck off room very tiny could barely sit two persons. We had requested a early check in was called at 2:30 room was ready. Check in time is 3:00. For what one pays I think hotels should make it so you can check in by noon.

Plenty of parking, nice swimming pool area, Pleasant staff, quiet area, short distance to walk to restaurants. Liked the Jr suite had windows we could open to let in fresh air.

Stayed in June 2023

We believed we upgraded online but apparently that functionality was broken and they were unable to upgrade us.

Stayed in May 2023

The bed very uncomfortable, felt like it was very old and lumpy. Pillows were too big and not soft. Couldn’t sleep keep fighting between sleeping with pillows or with out

Stayed in April 2023

room was a little warm even with AC on

pretty property with nice pool and hot tub. convenient to downtown Los Gatos.

Stayed in April 2023

My wife found the bed to be uncomfortable for her and thought that perhaps the mattress needed flipping, as she was aware of a noteable indent in the bed, causing her to roll in the night. The bathtub faucet only reached lukewarm when trying to fill the tub, but the shower reached a good temperature.

The location was ideal, walking distance of multiple great restaurants and bars, as well as cafes and convenience stores. The decor and style of the building was extremely nice, and the staff were friendly and helpful. The place was extremely clean and mostly very comfortable to stay in.

Stayed in March 2023

Hot water in our room was inconsistent.

Clean room and friendly staff.

Stayed in February 2023

The exit to the parking structure causes undercarriage damage to vehicles.

The Restaurant on the property was awesome!

Stayed in February 2023

the heater wasn’t working in my room

Stayed in December 2022

A bit loud in hallways and also sad the hot tub was broken and the spa did not have a option to pay a fee to use the facilities without a massage appt.

Beautiful room

Stayed in January 2023

no breakfast.

location and the ease of getting luggage from car park to the room

Stayed in December 2022

nothing

close to centre. Good parking with easy access to room with luggage

Stayed in December 2022