It looks very outdated, needs to be renovated asap!

Great location and love that they could install a bidet in the WC

Stayed in April 2024

The restaurant could be better, namely the time you wait to order and to sign the check.

The location is good and the facilities are modern and comfortable. In general the staff is nice and efficient.

Stayed in January 2024

N/A

Great location. Extremely clean, beautiful!

Stayed in January 2024

Nothing

Excellent staff and outstanding location

Stayed in December 2023

Denise in In-Room dining was rude and abrupt but Marisa and the rest of the staff were pleasant and very helpful.

Attention to detail and response time. We requested a kettle, not supplied in room and received it in double quick time. The quality of the food and presentation was brilliant. loved the cookies and milk.

Stayed in November 2023

My stay at the Mandarin Oriental New York was nothing short of exceptional. From the moment I stepped into the hotel, I was enveloped in an atmosphere of elegance and luxury. The modern, stylish design of the lobby and common areas immediately set the tone for a top-tier experience. The room I stayed in was a haven of comfort and sophistication. The panoramic views of the city skyline were simply breathtaking, and the room itself was impeccably designed. The bed was sumptuously comfortable, and the linens and furnishings were of the highest quality, ensuring a restful night's sleep. The bathroom was spacious and featured a deep soaking tub, a separate shower, and was stocked with luxurious amenities. Service at the Mandarin Oriental New York was impeccable. The staff was attentive and went above and beyond to cater to every need, providing personalized recommendations and ensuring a seamless experience. Dining at Asiate, the hotel's restaurant, was a true delight. The cuisine was exquisite, and the ambiance was refined, with stunning views of Central Park and the city adding to the overall experience. The hotel's location, right at Columbus Circle, was perfect for exploring Central Park and enjoying easy access to some of the city's finest shopping and cultural attractions. In summary, the Mandarin Oriental New York offers a world-class experience that seamlessly blends luxury, impeccable service, and a prime location. It's a place where every detail is meticulously considered, making for an unforgettable stay in the heart of the city. I highly recommend this hotel to anyone seeking a truly indulgent and memorable experience.

Stayed in November 2023

Turndown service came at 9PM each night…way too late…Second night the attendant entered without knocking while we were sleeping. Not good! Service in the restaurant was spotty. Server delivered half our drinks and went to open the presented wine bottle and didn’t return for 20 minutes. He was finding champagne for another customer delaying out toast! Sort of inexcusable??

Expensive food across the board. Location by marathon ideal.

Stayed in November 2023

Rather basic amenities in the room

Location

Stayed in October 2023

Very tired hotel

View and location

Stayed in October 2023

All the waitress was great, really helpful during our stay in Mandarin Oriental NY.

Stayed in August 2023

Lack of menu variety. Menu very expensive

Location fantastic . Concierge very helpful & knowledgeable

Stayed in September 2023

My stay at the Mandarin Oriental New York was nothing short of exceptional. The hotel’s prime location in the heart of New York City provided convenient access to various attractions and dining options. The service stood out from the moment I stepped into the lobby. Staff were not just professional but also genuinely friendly and helpful, enhancing the overall experience. The rooms were luxurious and well-maintained, providing all the comfort one could ask for. But what truly set this hotel apart was the unparalleled service, which met and exceeded my expectations at every turn. In summary, the Mandarin Oriental New York is a standout choice for those looking for top-notch service, comfort, and convenience. I highly recommend this hotel for both business and leisure travelers.

Stayed in August 2023

I was so pleasantly surprised by this hotel! The staff was wonderfully attentive and thoughtful, the rooms were clean and efficient, and the bed was so comfortable (I spelt great)! Great location, too!

Stayed in August 2023

nothing i can complain about.

The view at breakfast was amazing, the food was also great.

Stayed in July 2023

Everything

Stayed in July 2023

Location

Stayed in July 2023

The pool area needs restructuring

The location

Stayed in June 2023

It took a little getting used to the two elevators to access the rooms and the lack of ground floor reception.

Central location on busy Columbus Circle above a mall and Whole Foods which was convenient. Hotel reception on 30 th floor. Room and bath was very comfortable. Rather small dining area but good food. Pricey. Spa and pool were lovely.

Stayed in June 2023

Staff, location and the view of the room was amazing, and free room upgrade was generous

Stayed in June 2023

High price Nothing else

Professional service Friendly staff Great location

Stayed in May 2023

Nothing!!

The property was clean and beautiful!

Stayed in February 2023

furniture and accessories are too old, uncomfortable and tiny lobby, tiny pool, almost zero of public areas

location, view.

Stayed in April 2023

There is no bar for a drink and have fun at night, but it did not bother us.

The room's view was gorgeous to the central park and Hudson river.

Stayed in April 2023

nothing at all

EVERYTHING, from the start the doormen were amazing oping doors, elevators, helping with bags and taxis. the lobby , the concierge, the restaurant manager and waiter John “he was AMAZING” treated us like celebrities. the room view was exactly like the picture the bed is spacious and comfortable. the bathroom is big and clean with hot shower and great soap collection and bath salt for the tub. the bathrobe was very comfortable that I purchased one as a gift. everyday they brought something for the room as complimentary ( dates , fruits, coffee machine (nespresso with capsules and different types of tea with honey) as well as daily chocolates. I also loved the location it is in the middle of midtown as well as it is connected to a mall nearby (colombus circle mall). our stay was magnificent and I’m definitely coming back for it.

Stayed in February 2023