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  5. Reviews of Hotel Ella

Reviews of Hotel Ella This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1900 Rio Grande Street, Austin, TX 78705, United States of America

#102 of 207 hotels in Austin

Guests' Choice

Review Score

Based on 174 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.8

  • Facilities

    8.3

  • Staff

    8.7

  • Value for money

    7.5

  • Free WiFi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 14, 2024

    8.0
    Lovely pool area but rooms were small and pricey.
    • Leisure trip
    • Couple
    • Deluxe Queen
    • Stayed 3 nights
    • Submitted from a mobile device

    Had to go outside to get to the room. Room was small and air vent blew right on us. $45 per night for the car was excessive

    Loved the look of it and the location.

    Stayed in April 2024

  • Reviewed: April 13, 2024

    7.0
    Decent
    • Leisure trip
    • Family with young children
    • Deluxe Double Queen
    • Stayed 3 nights
    • Submitted from a mobile device

    One didn’t have easy access to the car 24/7. Very early hour check out, even though we gave all the heads up, was problematic.

    Location was very good. Staff were very nice. Keith at the reception was wonderful.

    Stayed in April 2024

  • Reviewed: March 16, 2024

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Deluxe King
    • Stayed 1 night
    • Submitted from a mobile device

    Great staff and great building and setting

    Stayed in March 2024

  • Reviewed: February 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Queen
    • Stayed 1 night
    • Submitted from a mobile device

    Location and staff were great.

    Stayed in January 2024

  • Reviewed: January 31, 2024

    7.0
    Unique historical mansion
    • Business trip
    • Couple
    • Deluxe King
    • Stayed 1 night
    • Submitted from a mobile device

    Pricey, cost of parking is separate and there’s really no other choice.

    Location and atmosphere, could use room darking shades on pool side.

    Stayed in January 2024

  • Reviewed: November 19, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Pool view
    • Stayed 4 nights
    • Submitted from a mobile device

    Swimming pool I inviting due to overwhelming water feature always on !! We thought original restaurant was special when we booked turned out not to have a real chef part time student staff . Not up to expectations as per web site. Very expensive per night over F1 weekend for the quality.

    Stayed in October 2023

  • Reviewed: November 12, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    The rooms were very ordinary, view was of a fence, more seating and better use of the room square footage would be better

    Old manor part of the hote

    Stayed in October 2023

  • Reviewed: October 31, 2023

    9.0
    Had a great stay, staff were excellent and nothing was too much trouble
    • Leisure trip
    • Couple
    • Mansion Petite Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    No coffee machine

    Homely

    Stayed in October 2023

  • Reviewed: October 20, 2023

    8.0
    Beautiful hotel with great staff
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Queen
    • Stayed 4 nights
    • Submitted from a mobile device

    A bit pricey

    Large rooms, nice front porch, Rebecca at frnt desk very helpful

    Stayed in October 2023

  • Reviewed: October 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Deluxe Queen
    • Stayed 3 nights
    • Submitted from a mobile device

    Nice, clean, comfortable.

    Stayed in October 2023

  • Reviewed: October 13, 2023

    9.0
    Overrated
    • Leisure trip
    • Family with young children
    • Deluxe Double Queen
    • Stayed 1 night
    • Submitted from a mobile device

    $50 for a valet… WAAYYY to expensive… comooon…

    Very clean

    Stayed in October 2023

  • Reviewed: September 9, 2023

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Deluxe Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    Looked a little worn around the edges. Shelves in room had veneer stripped off and pool chairs were torn at edges.

    Great pool, staff and room.

    Stayed in September 2023

  • Reviewed: August 26, 2023

    9.0
    Super cute!
    • Leisure trip
    • Family with young children
    • Deluxe Queen
    • Stayed 1 night
    • Submitted from a mobile device

    No coffee in the rooms. Room was small but functional.

    Beautiful place! Pool was ammmaaazzzing! Bar was nice… didn’t use the restaurant.

    Stayed in August 2023

  • Reviewed: August 13, 2023

    8.0
    We enjoyed Hotel Ella and intend to visit again, often!
    • Leisure trip
    • Couple
    • Deluxe Pool view
    • Stayed 3 nights
    • Submitted from a mobile device

    It was a surprise for our anniversary to my wife but the room was canceled before we arrived unbeknownst to me and we had to stay elsewhere our first night. The inconvenience of having to locate another room at 11 p.m. was a bad start to a great weekend.

    I was pleased with the accommodations as well as the amenities despite not getting to use them all. I also like the fact that after a rocky start to our stay the hotel staff was able to rebound and go above and beyond to help make our stay memorable.

    Stayed in July 2023

  • Reviewed: August 5, 2023

    7.0
    Enjoyable, but I’m concerned that the human element is getting more and more difficult to solve for.
    • Leisure trip
    • Solo traveler
    • Deluxe Double Queen
    • Stayed 5 nights
    • Submitted from a mobile device

    Room, pool, Lobby

    All the physical aspects are great. The staff was fairly off putting though and the valet was 15-20 minute wait most times irrespective of whether they were busy or not.

    Stayed in August 2023

  • Reviewed: August 2, 2023

    8.0
    Loved it and it’s location.
    • Leisure trip
    • Solo traveler
    • Deluxe Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    It’s a small hotel since it’s in an old mansion, so the rooms can feel small. They could update their gym equipment as well.

    I like that it offers a different experience as a boutique hotel.

    Stayed in July 2023

  • Reviewed: July 20, 2023

    8.0
    Good location, tastefully decorated and clean.
    • Business trip
    • Group
    • Deluxe Queen
    • Stayed 2 nights

    No laundry service. I queried with the staff who had no idea, the receptionist was new and asked the person from the restaurant who said they would find out. No-one got back to me, so when I got back that evening, I went to follow up and new people were there who also didn't know the answer. Very noisy airconditioner

    The overall feel of the hotel

    Stayed in June 2023

  • Reviewed: July 16, 2023

    7.0
    Alright, not worth the money.
    • Family with young children
    • Deluxe Double Queen
    • Stayed 1 night
    • Submitted from a mobile device

    It is hard to find your room.

    Bathroom lighting! Big rooms.

    Stayed in July 2023

  • Reviewed: July 9, 2023

    8.0
    NIce historic hotel walkable to UT but watch out for overcharges and check you bill before you leave
    • Leisure trip
    • Couple
    • Premiere King
    • Stayed 3 nights

    I booked through Hotel Ella's website which directs you to Booking.com. Per my booking.com reservation, I received an email with the quoted prices including pricing of $25 per night for valet parking. It noted the total price did not include 17% tax or a resort fee of 6%. When I got my receipt via email long after we had left the hotel, I noticed I was overcharged for both parking and resort fees. It took 3 phone call and 2 emails to finally get someone to refund the overcharge and I only noticed the credit on my credit card account as no one from the hotel ever responded via email or phone. They also didn't refund the entire overcharge, and offered no explanation or apology.

    We stayed here when my daughter was at UT Orientation. It is a great location walking distance from campus with very nice decor, comfy bed and clean room. We enjoyed the historic aspect of the main hotel and had tasty drinks and appetizers in the bar one night. I swam in the pool one afternoon and there was bar service available poolside if you like. The pool is tiny but nice to cool off in and has nice fountains and in Austin it is so hot so it was a welcome amenity.

    Stayed in June 2023

  • Reviewed: April 28, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Queen
    • Stayed 3 nights

    Could not get a beer after 10.

    Good porch.

    Stayed in April 2023

  • Reviewed: April 3, 2023

    8.0
    a good venue and much nicer than a corporate hotel. staff very helpful
    • Leisure trip
    • Couple
    • Deluxe Queen
    • Stayed 5 nights
    • Submitted from a mobile device

    room was a bit too small and a view over concrete passageway

    its uniqueness. good food and nice grounds. good pool area

    Stayed in March 2023

  • Reviewed: March 19, 2023

    9.0
    Excellent hotel at a historic and artsy building
    • Leisure trip
    • Family with young children
    • Deluxe Double Queen
    • Stayed 1 night

    The room we stayed in had large square footage, which was used weirdly inefficiently - a tiny bathroom with a huge empty anteroom, for example. A table and a couple of chairs would also fit nicely in this room but there was no table.

    Great location, the building is historic and very interesting, the rooms are large. The beds and comforters were very good. The staff was very pleasant and helpful every time I spoke to them.

    Stayed in March 2023

  • Reviewed: March 1, 2023

    8.0
    they could up their game particularly with regard to dining
    • Leisure trip
    • Solo traveler
    • Mansion Queen
    • Stayed 1 night
    • Submitted from a mobile device

    rather mediocre dining menu

    location

    Stayed in February 2023

  • Reviewed: February 27, 2023

    9.0
    elegant and comfortable, area great for walking
    • Business trip
    • Solo traveler
    • Deluxe Poolside
    • Stayed 6 nights
    • Submitted from a mobile device

    elegant and comfortable

    Stayed in February 2023

Showing 1 - 25

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