We visited with our 18 year old daughter and unfortunately the sofa bed she slept on was really uncomfortable and hard. When I mentioned to the lovely lady at reception she arranged for a topper or duvet (not sure which) to be added for her to sleep on but sadly it didnt help very much - that is the only reason I took a point off my score as this really is a great place to stay

Great location, immaculate, stylish rooms, powerful shower with tonnes of hot water, super friendly, helpful staff, would certainly recommend and return

Stayed in April 2024

Not having a Kettle in the bedroom, but Shona the manager did say I could have a kettle but did not bother as we were nearly at the end of our stay.

The full Irish breakfast was great and filled you up way past lunch time. I ate the risotto with scallops which was excellent. and great value. It was lovely to go down stairs first thing in the morning and bring a pot of tea back to the bedroom. The location was amazing, next to Time Square, which was bustling with people but when you got back to the hotel you could not hear anything from outside. Shona the manager has a wealth of knowledge about New York. The staff were all kind and friendly and the maids were FAB.

Stayed in March 2024

Our room was too small for the size of the bed, the base sticks out too far. The bed was comfortable!

The location is excellent it’s right there in Times Square, within walking distance to everything. The food is excellent, especially the Irish breakfast!

Stayed in April 2024

Grest location, very clean, profeasional staff

Stayed in March 2024

The location was in the heart of everything. The staff were very helpful and friendly - we felt like we were welcomed home each evening. We loved the Irish flavor of the hotel. Very homey and quaint. The breakfasts were very good with a good variety. All needs were met quickly and pleasantly. While the rooms were on the small side, they were uniquely decorated, which we like. Not your cookie cutter hotel!

Stayed in March 2024

Nothing

Location…really central and ideal for the purpose of our trip Cleanliness and comfort Staff…so friendly and helpful. Nothing was too much to ask.

Stayed in March 2024

Some noise but it was expected

Location and decor

Stayed in March 2024

Too expensive compared to other 4-star hotels. The location is not so worth it. Other neighborhoods are nicer, more lively, and more convenient to visit the whole Manhattan. The staff at the reception were grumpy and hasty. We stayed 6 nights and there was no housekeeping except for making the bed. I would have appreciated cleaning the bathroom at least at half-stay. There is no wardrobe, just a small coat rack.

Lovely place and decor. Nice food, although quite pricey (6 dollars for a small latte is almost outrageous). The staff at the restaurant is very welcoming (quite the opposite at the reception). Small room but comfortable. Nice toiletries.

Stayed in March 2024

Cleanliness of room, staff helpful breakfast great

Stayed in February 2024

Nothing.

Everything. Amazing staff, location, food, comfort, value and staff (again).

Stayed in February 2024

The stuttering lift

Great staff loverly clean but tiny rooms. Bar and reataurent great

Stayed in February 2024

That we had to come home!!!

This is an exceptional find in such a busy part of Times Square where you can relax away from the bright lights and just reflect on all the fun of the day in the ambience of the hotel bar and the boutique rooms. This was just what we needed after a full on day of sightseeing and walking our socks off! The staff are so attentive ,full of great local knowledge and make you feel so welcome! Dickson gives the best hugs, makes the best drinks! Shona, Demi, Paul and all the team thank you for making this the best trip to New York we will dedicatedly come back!! Thanks Liz and Izzy

Stayed in February 2024

Everything…staff were very accommodating and friendly. Breakfast was delicious. Rooms were clean and comfortable.

Stayed in February 2024

All was great

Breakfast was freshly cooked every day. Lovely airy breakfast room. Great variety on menu.

Stayed in January 2024

Minor annoyances: - Not much closet space - Pillows too fat - Some spaces a little tight Otherwise very nice hotel

Nice quiet clean elegant

Stayed in January 2024

The owner and staff made our stay in NYC over New Years an experience of a lifetime! Excellent location, very charming and good size room for NYC. Thank you Dixon for setting us up so well! We felt very taken care of - just like family!

Stayed in January 2024

Very clean and welcoming

Stayed in December 2023

The shower hardware literally fell off the wall when I touched it , and I was unable to get water out of it. But we were only 1 night, so I didn’t report it because it really didn’t matter to us, for 1 night. And sink is very slow to drain. Again, literally just there to sleep.

Staff very friendly and accommodating! Food excellent. Love the garden room setting for breakfast.

Stayed in November 2023

A true gem!! Very clean and quiet. Amazing location. Walkable to main attractions. Staff was very personable, made you feel like long time friends. Enjoyed the morning conversation with the breakfast crew at the restaurant. Layout was perfect for family of four.

Stayed in December 2023

The hotel staff were very polite, engaging and helpful. Food and drink were good as were the rooms - very comfortable and quiet.

Stayed in December 2023

Lovely, elegant old school NY. Kudos to the hotel designer and ownership.

Stayed in December 2023

The location could be better, such a lovely hotel deserves to be in a more up class location!

Everything! The staff were the definition of fantastic!

Stayed in December 2023

The room was small. We booked a superior queen room but we were disappointed in the size of the room, it was a tight squeeze for two people and there was a constant whine, like a vacuum cleaner

Great location. Staff were great, hotel was spotlessly clean and the downstairs bar had a very decent happy hour

Stayed in December 2023

Nothing at all. It was really the perfect hotel stay.

Everything! Location was perfect, it is literally around the corner from Time Square, Subway stations, and great restaurants and shopping. Our room was perfect. It was on the smaller side, but that is to be expected in NYC. But it was still completely comfortable for 2 adults with 2 large suitcases and 2 carryon bags. The bed and pillows were very nice as well. Bathroom was perfect size and the hot water worked perfectly! Noise wasn’t an issue at all, which was a pleasant surprise. And housekeeping came every day and did an excellent job. And the staff were amazing! So, so helpful and kind. The restaurant was also incredibly delicious with excellent service as well.

Stayed in December 2023