Being given a room that was already occupied! However they did upgrade us because of this.

Great central location and just steps from t hé Freedom Trail. Free water in reception.

Stayed in October 2023

There is too much fragrance in the room from cleaning products used. There is no place to refrigerate items unless you pay more for a mini fridge. There is no overhead lighting in the room.

The location is great. The room was neat and clean.

Stayed in October 2023

The carpet on the stair in our room had a hole in it. Would have appreciated better lighting in the bathroom for putting on make-up. Perhaps you could add a small lighted mirror specific for this purpose.

The location of this hotel was the primary reason we chose it and enjoyed it.

Stayed in October 2023

While fully realizing that I was paying a premium for the excellent location, it was less than gratifying to see that every single day of our stay (3 day stay - Thursday night to Saturday night) had a DIFFERENT price/day. The final bill was close to the total quoted to me when I made the reservation but it was not really evident when I made the booking that the price per day was going to vary as much as it did.

The Bostonian Hotel is in an excellent location to visit Boston.

Stayed in October 2023

Room 626 is extremely dated and in need of lots of TLC. $30.00 a night “destination fee” is ridiculous. Yes it is situated in the midst of historical sites but the center of town is now the new seaport.

Front desk staff pleasant.

Stayed in October 2023

The rooms were comfortable & clean but nothing special. We would have liked the option to book two queen size beds but instead of only found doubles available

The location was excellent! Close to Quincy Market shops & restaurants and easy walk to everywhere we wanted to go, especially Long Warf. The staff was also very friendly! The little balconies had beautiful city views of the customs tower & great in the morning to open up.

Stayed in September 2023

We were told water bottles are complimentary yet they were only stocked on the first day (fridge in the lobby). The rest of the stay, stock was never replenished. Also, we were never greeted by the reception staff throughout our stay.

Location is right in the middle of downtown, opposite Quincy market. Loved the Juliet balcony in the King suite

Stayed in September 2023

No waters in room for coffee, mini bar was not working properly..everything was warm. We were there for two nights and the housekeeping service only included making the bed. Coffee was not replaced and room was not refreshened… Wanted bottled water and there was none to be found in the lobby and the restaurant $15 for a bottle so we drank tap  from the bathroom sink.

It was Historic. the location was awesome. Close to everything. Staff friendly!

Stayed in September 2023

Very expensive, especially with 5 different daily charges. Why not inclusive rates like most other countries? Restaurant, which we didn't use, has no atmosphere, more like a bar.

Excellent room, lovely bed, quiet and in brilliant location.

Stayed in September 2023

Walls are very thin. Guest should be notified at check in that vendors on the street next to the hotel get very loud very early.

The proximity to history is off the charts. The staff was wonderful.

Stayed in September 2023

Price and no way to know what floor you booked? We ended up on the second floor but I wish we where higher.

Location to the city center

Stayed in September 2023

Seemed kind of “pricey” for something that wasn’t “special “ but sadly that seems to be the way things are these days in a desirable venue like Boston.

Good location, nice staff, comfortable room.

Stayed in September 2023

Property needs to remodel front entrance driveway fountain too big for the space. Smaller fountain would make all the difference. 

Location

Stayed in September 2023

Nothing.

I loved the location and how friendly the staff were. The balcony was really nice and the bed was comfortable as well.

Stayed in August 2023

Lighting in room rather dull, a little tired, only one chair in superior room, no fridge

Location, Clean room, comfortable bed, friendly staff, complimentary water

Stayed in September 2023

The view out of Juliet balcony not great

Perfect location and accommodation very clean.

Stayed in September 2023

The first night I ordered fries from the restaurant and they tasted cold and stale so we didn’t go back

The location could not have been better!! So easy to walk around the city from the hotel.

Stayed in September 2023

Decor tired

Great location

Stayed in August 2023

Excellent location for the historical elements of tourism, Minutes from several underground stations. A five minute stroll to Long Wharf , the hub of the sea-going tours and whale watching. Also the Salem ferry. Literally across the road from Faneuil Hall and its multitude of street food vendors. The room was well equipped and serviced every day.

Stayed in September 2023

Bed was too soft and uncomfortable Carpet was filthy and smelling - badly stained and yucky Showerstall was stinking of urine when we got in - had to request someone to clean it (but the staff attended to it when informed)

Staff was very helpful and nice Great location They provide good drinking water

Stayed in September 2023

Upon check-in and out, I had to drop my bags, then go park my car. Consequently, when checking out, it was pouring rain, and I had to, first, go get my car, then drive back to the hotel to get my bags. Which wouldn’t have been so bad if the hotel and parking structure weren’t both on one-way streets! I had to deal with crazy traffic just to get out of the garage and return to the hotel! Since a parking fee was charged by the hotel, it would have been wonderful if the valet parked & retrieved cars for the guests. Other than that…I had a great time staying at this location!

Location was great!

Stayed in July 2023

Reception not that inviting and when leaving didn’t seem bothered that we were going. Room was smaller than expected for a King room.

Very close to main Boston attractions, good restaurant, close to shops and entertainment. Friendly door staff. Housekeeping and In Room Dining staff, quick, polite and friendly.

Stayed in August 2023

Toilet was low and about 12 inches off the floor and toilet seat was falling off had to notify the front desk. You would have thought the maids would have notice that prior to us checking in. Pillows were not to our liking pretty hard.

Stayed in August 2023

Restaurant

Practically everything but on site restaurant

Stayed in August 2023

The parking way too expensive

The location was excellent

Stayed in July 2023