Bed a bit tired. Too bad they tiled over the Japanese tub. No door on washroom. just a louvered door on WC was a bit off putting. Thought the price was a tad too high for the room.

Fantastic common area with bar, breakfast and lots of seating. Cool place to hang out. Great room overlooking the city and excellent breakfast. Location in Japantown can't be beat as you are a short uber to anywhere in the city whilst avoiding some of the unpleasantness of downtown SF.

Stayed in April 2024

The bed was supremely uncomfortable. Felt like I was sleeping on a pile of hay.

Very clean room and good amenities. Beautiful lobby. Great staff!

Stayed in April 2024

Beds were very uncomfortable

Amenities, customer service, location, and awesome vibe

Stayed in April 2024

Very spacious with a descent view, nice hot water for a shower or two...I easpecially enjoyed the lobby and all the art books. The coffee station was good and buffet breakfast=EGGzcellent !!!

Stayed in February 2024

The room itself was underwhelming especially the AstroTurf strip of a balcony, which I wouldn’t pay for next time. The lighting was not great in the bathroom and the hairdryer did not heat up and so didn’t actually dry your hair. There were no slippers.

The location and lobby area were very good. The coffee machine in the lobby was wonderful and the elevator was super fast.

Stayed in March 2024

Restaurant

Location, room size, gym, decor

Stayed in February 2024

The windows are probably a bit old and they're huge sliding patio style but they were banging and making a lot of noise the 1st two nights with windy weather. There are no food options outside of breakfast in the hotel

Gym was really well equipped and complimentary tea and coffee all day. The staff were really nice! Strong wifi connection available and the room was huge with a fridge, coffee maker, hair dryer, iron, ironing board and umbrella

Stayed in February 2024

Nothing

Great staff, very friendly and helpful. Lovely room and cool area of SF

Stayed in February 2024

We made this reservation for my daughter and son-in-law. They liked the place, but suddenly decided that they had to leave one day earlier, Sunday, and asked for a refund, but your staff refused. Why? I paid for it and they told you ahead of time, so please let us know if you can refund for that last night when they did not stay there! Thanks so much, Dolores & David Heilbron

Room was fine, but my daughter/son-in-law only stayed 2 nights, I paid for 3 nights ahead of time.

Stayed in January 2024

Location and vibe is really great

Stayed in January 2024

Price. Way over priced for a simple room.

Nice greeting at check-in Location Cosy lobby Comfortable room

Stayed in January 2024

The photography, the Japanese motif, the rock and roll wall of albums, friendly staff

Stayed in December 2023

Nothing

The room was very spacious and we didn't feel cramped. The hotel is close to our family's home and it keeps us out of downtown. We hope to eat at the restaurant on the property on our next visit which will be Christmas weekend.

Stayed in December 2023

Miss the Japanese styling! No bath. No Toto washlet.

Nice aesthetic. Greet coffee. Clean and comfortable room. Proximity to Japan town

Stayed in November 2023

Rooms were very average for the pirce

Area downstairs

Stayed in December 2023

I do not recommend this hotel for family as at night time the downstar turn into a bar. Breakfast is average. I was expecting more Japanese inspired food but there was only Miso soup. Breakfast area is small. Room was small and average - I didn't like the no door bathroom , but I guess it's ok if you travel alone or as couple. Do not require key card for lift access - anyone can use the lift to any floor level No bath tub

Location was great for restaurant and shops in Japan Town Coffee machine downstair is convinence.

Stayed in November 2023

Noisy - could hear people on the streets

Beautiful decor , big spacious room and bathroom as well as walk in style closet.

Stayed in November 2023

The rooms need a refurb.

The location is great.

Stayed in November 2023

Some rooms have doors between them, presumably to accommodate larger groups booking adjoining rooms. These doors aren't particularly soundproof however and we could hear the people next door (not part of our group). Also if you're in a room facing the road then you may notice traffic noise as I think the windows are single glazed. Neither of these things bothered us much, or were unexpected for a city centre hotel, but those preferring a quiet room may wish to request a higher floor / not road facing.

Stylish rooms, generally very comfortable and had everything you needed (coffee machine, fancy toiletries, mini fridge). Staff were all friendly and helpful. Overall a very pleasant stay.

Stayed in October 2023

Bed sheets are comfortable but too slippery. Not enough EV charging. Ambiguous parking between $29 from the mall vs $45 from the hotel. Not sure if breakfast is included. I know some rooms have a bathtub with Jacuzzi but I didn't check when booking. Still a movable showerhead and platform to sit on is nice.

Location, renovated facilities. Great view. Coffee on tap. Interesting books in the lobby. 20% discount to the spa. Everything I like before plus new faces and decorations. And most important late checkout (though we left early)

Stayed in October 2023

Excellent location for exploring SF Japantown

Stayed in October 2023

Impossible that you don’t like something I liked everything I thought it was fabulous in every way

Breakfast is excellent, the staff so kind, the hotel has a very good location.

Stayed in October 2023

Not. Ring able to check in until 4pm. Extra charges and very expensive car parking. Charges put through on my card before check out.

Beautiful hotel.

Stayed in October 2023

Service was great. They have a wheelchair available. Room was comfortable

Stayed in September 2023