Nothing, I expected a room closer to the beach but did not realise how big the resort was when I booked.

Location is perfect. Lovely spacious room. Spa pool and facilities great bonus. Gym was great.

Stayed in April 2024

Hotel is spread over multiple buildings, which is not ideal in bad weather or without a car Sauna and steam room weren't hot enough, though spa area looked great Food choices not great for families with younger children, but may have been good for couples. Town is car ride away - located some distance out of the small town of Montauk

Beach views, pool, hotel grounds, beach

Stayed in April 2024

I would rate sustainability efforts as a D. Still lots of plastic bottles, towels consumed, non reusable plastic glasses, etc… Gurneys can do better! Parking lots and cars take too much space on the property.

Great property, all amenities face the sea, great staff, electric chargers complementary

Stayed in March 2024

The decor seems a little cold and it would have been nice to see a carpet / rug in the lounges.

The views and staff were absolutely amazing.

Stayed in February 2024

Check in was too late at 5.30pm.

We stayed in the one bedroom apartment which works well for a family. Our two young kids love the indoor pool. And we love the bathhouse. Food is delicious.

Stayed in January 2024

Rooms are a little tired

Staff and facilities

Stayed in December 2023

SMELL of the room!! Omg… guys you have to work on this. It smelled like a terrible motel room, we came home and the jackets and other things we had were so smelly… really shocking for the hotel like this

Amazing stuff, everyone was kind and nice. Bathhouse was great too! We had the most beautiful sunset and sunrise.

Stayed in November 2023

The staff at the restaurant was not well trained. So many mistakes at breakfast. high price of stay, food, $8 cups of coffee, this was overpriced for a staff that did not seem well trained or happy to be there.

Room, location, view, beach, spa.

Stayed in November 2023

Dining option is not great, but it is good

Amazing staff. And I heard from them that they’re treated with much respect.

Stayed in September 2023

Service was terrible

Location

Stayed in September 2023

Beach, restaurants, fire pit and location were superb.

Loved the hotel and facilities themselves, the room was very small indeed for $1440 a night

Stayed in August 2023

Beach was incredible! Location was stunning.

Stayed in May 2023

hard to navigate around and walk from a room to the reception, especially with the luggage. that’s the only downside of almost perfect hotel

location is one of the best

Stayed in April 2023

I booked through booking.com and only after the confirmation went through I found out that I had a partial ocean view even though I had booked a deluxe ocean room, so that was disappointing.

Everyone was kind and attentive to us.

Stayed in April 2023

Barely any food options, food service was slow, room food service was very slow, if you needed anything in your room you had to wait at least an hr if not more

Food was very good, friendly workers, service was good, and very clean.

Stayed in February 2023

services-relatively poor for a resort of this kind

location

Stayed in February 2023

The first night we spent in an oceanview room, which was right above the main parking lot, somewhat noisy, with very limited view of the ocean. In our opinion, these room do not justify a stay at the hotel (and the price), despite all the good things above.

Overall, our experience at the hotel was fantastic. We spent 3 night in total, 2 in an oceanfront room and 1 in an ocean view room. The Oceanfront rooms (we stayed at the 3 story building on the east side) were absolutely fantastic. Great views of the ocean, beach access, quiet, clean and comfortable bed and room. We had a great relaxing time in this room and it was well worth the price. We had great runs and walks on the beach which is miles long ini each direction. The fitness center was clean, spacious and functional. We had some nice dinners and lunches (some good vegan and gluten free options too) at the restaurants and around the fire pit at night (Thanks Rafael - you're the best). Overall the staff at the hotel was nice, and professional and help accomodate us when necessary.

Stayed in December 2022

why is there loud music on the beach and in almost all common areas. The DJ on the beach was way too loud and we had to move rooms. the hotel ls expensive and we came to relax not to party.

location is great.

Stayed in August 2022

This review is hidden because it doesn't meet our guidelines.

Breakfast in room delivered cold.

The location is great and the spa is beyond words.

Stayed in June 2022

so loud. come in for 1400 a night at least let folk know that there are weddings around the clock and you will not sleep

facilities were amazing.

Stayed in June 2022

the restaurant managers or supervisors were loud around guests, asked my friend to leave without being apologetic.

location, cleanses, renovated, nice fragrance mist in the hallways, great outdoor fireplace and restaurant

Stayed in April 2022

loud restaurant and restaurant staff was not well trained. Got stuck with guys wearing backward baseball caps and being loud .

room size and view. Staff was helpful .

Stayed in April 2022

The promise of the Spa and it being closed for the second year

The reason for visit was not filled , the spa remains closed. The spa has been closed for two years. Each year they promise to open it I’ve book it’s closed. The resort and staff are extremely nice

Stayed in March 2022