3824 National Parks Highway, Carlsbad, NM 88220, United States of America
#21 of 24 hotels in Carlsbad
Guests' ChoiceBased on 417 hotel reviews
6.7Cleanliness
7.1
Comfort
7.1
Location
7.7
Facilities
6.9
Staff
8.1
Value for money
7.5
Free WiFi
7.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 16, 2024
Alfredo
United States of AmericaIt wasn't a bad experience. It just wasn't that good. No extra pillows or blankets, the shower head was broken, and the head of the bed was peeling off the wall. It did the job, which is to give me a night's rest, but it wasn't exactly memorable
It wasn't a bad experience. It just wasn't that good. No extra pillows or blankets, the shower head was broken, and the head of the bed was peeling off the wall. It did the job, which is to give me a night's rest, but it wasn't exactly memorable
Stayed in March 2024
Reviewed: March 15, 2024
Perry
United States of AmericaThere was no where to hang clothes. There was no ironing board or iron either. We were there for a funeral. There was no counter space for food. We had the refrigerator and microwave, but where to make a cup of tea or fix a sandwich. The sink in the bathroom was just sink size no exta.
Stayed in March 2024
Reviewed: March 14, 2024
Rankin
United States of AmericaGreat location to visit the gorgeous Carlsbad Caverns and Guadalupe NP. Liked having the car right in front. Slept well those two nights. It was nice to have a little table with two chairs and a rather large mini fridge. All good for spending the night and be out exploring during the day! Staff was friendly.
Stayed in March 2024
Reviewed: January 8, 2024
Renée
United States of AmericaVery thin walls with noisy areas.
Comfortable beds
Stayed in December 2023
Reviewed: December 14, 2023
Julie
United States of AmericaFloor was dirty, and I feel I was overcharged.
Convenient to where i needed to go
Stayed in December 2023
Reviewed: November 8, 2023
Willa
United States of AmericaMaybe a coffee maker, however I always bring my own.
Room was clean, bed comfortable, nice hot shower TV, frig, and microwave all worked just fine
Stayed in November 2023
Reviewed: October 23, 2023
Hill
United States of AmericaThere are laws which say in businesses, smokers must stay 30 feet from the front doors. I resent having to walk by rooms where the people are smoking right outside their rooms. It is offensive and unhealthy.
Pet friendly. Shower had handicap bar.
Stayed in October 2023
Reviewed: October 17, 2023
Rodney
United States of AmericaShower bottom was a walk-in type and the water would get all over the floor poor installation
Stayed in October 2023
Reviewed: September 11, 2023
Audrey
United States of AmericaI stayed a few nights I had trouble with staff
Not available at this location
Stayed in August 2023
Reviewed: August 19, 2023
Caroline
United States of AmericaAll the cigarette butts all over the handicap spot right outside my door and people smoking right there. Maybe set up a smoking area at the back of the property with a bench and cigarette butt trash container so it takes them away from doorways. The parking was very crowded and a little tricky to drive through when full.
Front desk staff I dealt with were all really nice. I was glad to be on a bottom floor and able to park relatively close to unload. There was hot water and the AC worked (which doesn't always seem to be the case when staying at hotels these days!) TV was simple to use. I liked having a refrigerator and microwave in the room. They are definitely doing work to upgrade the property Not too bad of a drive to Carlsbad Caverns and Guadalupe Mountain National Park
Stayed in August 2023
Reviewed: August 6, 2023
Ronald
United States of AmericaClean room Good Value
Stayed in July 2023
Reviewed: August 1, 2023
Missy
United States of AmericaNo coffee, no chair to sit at, floor was delaminated and uncomfortable to walk on
Clean
Stayed in July 2023
Reviewed: July 19, 2023
Bruce
United States of AmericaBroken cars permantly parked in the parking lot. Uneven floors. Just very dated and just really looks run down
Bedwas comfortable. 'Staff was friendly and helpful location was ok
Stayed in July 2023
Reviewed: July 14, 2023
David
United States of AmericaSmall beds.
The beds are really small. Room was small. No breakfast was offered, only coffee which wasn’t bad.
Stayed in July 2023
Reviewed: July 14, 2023
Preston
United States of AmericaThere was a step going upstairs that was different size than the others and almost caused me to fall down the stairs.
It was near what we came into the area to see and easy to find. There was a pizza place across the street. It was a little confusing coming in at night at there was a gated lot next door I originally pulled into.
Stayed in June 2023
Reviewed: July 13, 2023
Tina
United States of Americathe bathroom could have been cleaner. There was hair in the tub and on the bathroom floor.
The location was great! We just look for a clean/safe place when we are passing through. This location served that purpose!
Stayed in July 2023
Reviewed: July 12, 2023
Davis
United States of AmericaThe few nastiness I saw
I could tell it was maintained
Stayed in July 2023
Reviewed: July 11, 2023
Amanda
United States of AmericaBeds move with any little movement my kids kept pushing them. Sheets were stained, the platform the bed is on was dusty, hairs in the sink and shower.
We liked the location of the hotel close to where we were going. Price was good for a one night stay
Stayed in July 2023
Reviewed: July 5, 2023
Shuvodip
United States of AmericaThe walls were a bit thin. The room is smaller than other motel 6.
There was an ice machine, vending machine and free coffee at the lobby in the morning. There was a working swimming pool. There were two entrances to the parking lot. The room had a microwave and a fridge. There was even an electric car charger option available as well!
Stayed in July 2023
Reviewed: May 26, 2023
Carol
United States of AmericaOur room was on the second floor. There was no elevator and the walk with luggage up stairs was far from convenient. The parking arrangement was less than desirable
The location was close to where we wanted to go. It was close to restaurants, supermarkets etc. The room was clean, no frills
Stayed in April 2023
Reviewed: May 23, 2023
Caroline
United States of AmericaWell, it's not the fault of the hotel - but trucks/SUV started to move at 4.30am in the street and it was noisy! It's a warm area so I guess people work very early.
The staff was extremelly kind and fun! In the morning we asked for a hairdryer and no problems, they passed me one. It's a clean and simple Motel 6 room. Perfect if you want to go to the Cavern the next day. Bed was comfy and water in shoower was hot.
Stayed in May 2023
Reviewed: May 20, 2023
Ruth
United States of Americasmall room. needed upgrading.
good location,
Stayed in May 2023
Reviewed: May 15, 2023
April
United States of AmericaCan't think of nothing, really.
Friendly staff, comfy bed, hot water.
Stayed in May 2023
Reviewed: May 6, 2023
Bell
United States of AmericaNo restaurant facilities of any type within easy walking distance of the motel, unless you'd actually consider eating Domino's Pizza.
Location was reasonably priced, one of the nearest to Carlsbad Caverns National Park (purpose of the visit). Staff were very professional, polite, congenial and knowledgeable re: locality & destination. Room was very clean & comfortable.
Stayed in May 2023
Oklahoma City, USA
Trescore Balneario, Italy
Marmaris, Turkey
Ribarica, Bulgaria
Weston-super-Mare, UK
Privlaka, Croatia
Tagaytay, Philippines
New Malden, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content