35110 Maplegrove Road, Willoughby, OH 44094, United States
#3 of 4 hotels in Willoughby
Guests' ChoiceBased on 327 hotel reviews
6.3Cleanliness
6.8
Comfort
7.0
Location
8.0
Facilities
6.5
Staff
7.5
Value for money
7.0
Free WiFi
7.5
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End of dialog contentReviewed: 30 March 2024
Joe
United Statesbuilding run down. not very clean. room was so so. Vinly floor was nice. bed so so.
Location and Price. Right across from nicer much more expensive hotel. and lots of food walkable too.
Stayed in March 2024
Reviewed: 4 February 2024
Joan
United StatesOutside of building needs a lot of work. Could not enter side doors except for one which didn’t have a door knob so anyone could enter.
Room was fairly clean
Stayed in January 2024
Reviewed: 6 January 2024
James
United StatesTV didn't work well. All blue. No microwave for people to warm up food.
On first floor
Stayed in December 2023
Reviewed: 1 January 2024
Angela
United StatesThis motel has false advertising!! There WAS NOT Wi-Fi in the room. What an inconvenience this was.
Stayed in December 2023
Reviewed: 29 November 2023
Rhea
United StatesFloors were dirty. Looked clean but when cleaning up a spill we found the floors very dirty. Building outside was sketchy, and rough around the edges!
Stayed in October 2023
Reviewed: 25 September 2023
Greg
United StatesThe external staircases are rotting. Concrete is broken. Stairs are LITERALLY dangerous. I didn't like that there was no dresser—only some hooks on one wall. There was no desk where I could do any work or use my laptop. The one chair in the room was a broken-down piece of junk. When I told the staff, they took immediate action to replace it, which is one of the reasons I gave high marks to the staff at this property. Water pressure is a bit weak. No paper towels.
Breakfast? Are you kidding? No such thing at this property. Vending machines only. The bed/mattress was good and I slept well. The unit was clean. The mini frig and microwave worked well.
Stayed in September 2023
Reviewed: 6 September 2023
Mark
United StatesThe bathroom sink stopped up (needed maintenance). The refrigerator had a big puddle of water underneath it. And the room had an unpleasant "off" odor.
The bed was firm and bedding clean and in good condition.
Stayed in September 2023
Reviewed: 23 August 2023
Tina
United StatesFacility outdated and dingy.
Room was clean. Good value.
Stayed in August 2023
Reviewed: 20 August 2023
Latrice
United StatesIt was close to everything
It was quit
Stayed in July 2023
Reviewed: 17 August 2023
Forrest
United StatesProperty is a little rough around the edges. The refrigerators in the room do not have a freezer The pool was not open
Very friendly staff. Very friendly to pets owners
Stayed in August 2023
Reviewed: 31 July 2023
Christina
United StatesVery hard to get fresh linen
No breakfast was offered
Stayed in July 2023
Reviewed: 27 July 2023
Lenny
United StatesThere was no breakfast, coffee only, room was semi clean, floor was sticky, there was literally pee - urine on elevator floor, obviously elevator smelled of urine, next morning, still a puddle in there , no one cleaned it, pool was not opened yet for season, it's mid July, drunk guest sitting on block wall out front, for 30 bucks more we could have stayed in a way nicer place, we don't require great, were contractors, but sticky floors in the room and urine in the elevator was a definite issue
Shower was hot, decent water pressure
Stayed in July 2023
Reviewed: 24 July 2023
Rekasi
United StatesUpon entering the room for the evening, we tried to get in our room., Neither of our keys work, so we went down to the desk, they re-made the keys came back up, none of them worked agai,27 minutes later. Finally, someone from the desk came up, first comment they made after getting off the elevator was. "You tell anyone you had a dog, you shouldn't be on the third floor!"well, there were 2 other dogs on the third floor and they said nothing about them, we'd already made a notation when we made the reservation', she finally unlocked the door, we had to take turns going in and and out because we didn't have a key that worked. Other than that, bared necessities a place to sleep and that's about it.
Room was well done, clean. Everything was in its place.
Stayed in July 2023
Reviewed: 17 July 2023
Erin
United StatesWifi did not work in the room. Pretty rundown and didn't seem like a very safe area.
Stayed in July 2023
Reviewed: 6 July 2023
Joan
United StatesThere was a pool but of course it was closed. They really should reveal this prior to booking as this was the reason we chose this motel. They do not serve any form of breakfast either. A “resort fee” is charged but without a pool or breakfast how can it be a resort? Bit of a scam if you ask me. Also there is no room cleaning during your stay. While they did give us fresh towels and a broom and dust pan (without a carpet or any rugs you really track in a lot of dirt and debris) we had to ask for them and do the cleaning and exchange ourselves. Again, of course there is also a cleaning fee, I guess for after you leave, and the room was clean when we arrived, but don't expect your room to be cleaned during your stay (unless you do it yourself). I guess good service really is a thing of the past.
It was fine enough, clean, quiet and its’ location made it easy to access things like dining and shopping.
Stayed in June 2023
Reviewed: 4 July 2023
Laurie
United StatesThe amenities stated they had a pool but they do not. That was disappointing.
The staff that came in on Wednesday were great. They moved me to a room with a jacuzzi to make up for the fact that there pool was permanently closed.
Stayed in June 2023
Reviewed: 3 July 2023
Carlos
United StatesThe overall dependencies are a bit beat up. Staff is ok.
Perfect location, close to the freeway and restaurants (e.g. Crack & Barrel). The room was clean and functional.
Stayed in July 2023
Reviewed: 23 April 2023
Michael
United StatesBed was a little uncomfortable
Nice and quiet
Stayed in April 2023
Reviewed: 15 March 2023
Phillips
USANothing not to dislike
The location and staff
Stayed in March 2023
Reviewed: 7 March 2023
Nancy
IsraelNo hot water at first. The elevator didn't work at first. Good washer, dryer. Refrigerator didn't work.
No breakfast
Stayed in March 2023
Reviewed: 27 February 2023
Stephanie
United Statesconstantly lost tv signal. the bed was a little uncomfortable. there was only 3 little flat pillows for a king sized bed so we had to go buy a couple pillows. the jacuzzi tub took an hour to fill enough to turn the keys on.
it was close to a lot of things and the room was clean and updated
Stayed in February 2023
Reviewed: 22 October 2022
Alex
United StatesA bit past its prime.
Convenient location.
Stayed in September 2022
Reviewed: 19 October 2022
Sarah
United Statespool closed
area
Stayed in August 2022
Reviewed: 19 September 2022
Cheri
United Statesit was dirty.
price
Stayed in September 2022
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