5151 Thaxton Parkway, North Richland Hills, TX 76180, United States of America
#6 of 9 hotels in North Richland Hills
Guests' ChoiceBased on 106 hotel reviews
6.5Cleanliness
7.1
Comfort
7.2
Location
8.1
Facilities
6.8
Staff
7.4
Value for money
7.4
Free WiFi
10.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 7, 2024
Theola
United States of AmericaOverwhelming smoke smell
Comfortable bed
Stayed in April 2024
Reviewed: February 18, 2024
Sharon
United States of AmericaNo breakfast, Coffee was nasty, bedding had burn holes all over it in the smoking rooms , really bad smells.
The space and mircowave , fridge
Stayed in February 2024
Reviewed: September 26, 2023
Nathaniel
GeorgiaPool was not open
For the money good stay
Stayed in September 2023
Reviewed: August 25, 2023
Paul
United States of AmericaVery clean and cool!!!
Stayed in August 2023
Reviewed: July 30, 2023
Rd
United States of AmericaTop floor no elevators. However, 2nd floor is safer.....
Great location.
Stayed in July 2023
Reviewed: April 16, 2023
Ty
United States of AmericaBuilding didn’t smell good at all, the rooms didn’t feel or smell very clean. The bedsheets were far from soft, and the pillows were super flimsy. Overall just didn’t leave feeling super clean or refreshed like it was a break from the rest of the trip.
It was cheaper than most other properties
Stayed in April 2023
Reviewed: March 7, 2023
Ceci
United States of AmericaI liked that the room was clean. Everything in room worked Beds were Comfortable.
Stayed in March 2023
Reviewed: January 26, 2023
Kenneth
United States of Americano ammenities, minimal towels, furniture & decor in the room were awful. staff behind plastic window. could not hear her nor did she make any attempt to communicate
location and large room, coffee in lobby
Stayed in January 2023
Reviewed: November 18, 2022
Emilee
United States of Americayou could hear people upstairs walking but other than that nothing else.
it was in walking distance of restaurants and shops and was in a safe area!
Stayed in November 2022
Reviewed: September 26, 2022
David
United States of AmericaNo coffee available, no hair dryer and not enough soap
The bed was comfortable
Stayed in September 2022
Reviewed: March 21, 2022
Linda
United States of AmericaPackaged continental breakfast items would be nice (coffee, tea, muffins.)
The room was clean but bring your own wipes and hand sanitizer. The location was convenient to the highway, gas stations, and places to grab a quick meal. The room did have a microwave and small fridge. It was fine for a stopover while travelling.
Stayed in March 2022
Reviewed: March 7, 2022
Gynnalyn
United States of Americawalls and floors could have used a good cleaning
Ive paid more for worse. The room was clean enough for me needing just a place to sleep but I wouldn’t have brought my family. The walls are super thin but it served its purpose to be a cheap place to sleep for the night.
Stayed in March 2022
Reviewed: January 27, 2022
Theodoro
United States of AmericaThe bed
Everything was good except the bed dirty and it was hard
Stayed in January 2022
Reviewed: November 8, 2021
Taylor
United States of AmericaIt was a funny smell in the hall way. An you can hear everything in the hall way an in the other room
The rooms where inside instead of out
Stayed in November 2021
Reviewed: July 23, 2021
Skye
United States of AmericaIt smelled like cigarettes all through the hotel
Stayed in July 2021
Reviewed: June 17, 2021
Kashanna
United States of AmericaThe doors look like they had been off the hinges you could see huge cracks in the door,other guests were loud early in the morning
Stayed in June 2021
Reviewed: May 17, 2021
Crystal
United States of AmericaThe room seemed more empty than prior stays. The last night there I decided to wash a load of clothes only to find someone had taken some of our clothes from the dryer. That was disheartening but I guess expected while using guest facilities. So be sure to watch your belongings closely.
The staff were all very nice. My son's locked themselves out of their room 2 nights in a row and staff was super nice both times when getting me a replacement key. The rooms were clean. We were encouraged before our stay to bring our own cleaning supplies so we did (Lysol wipes and spray). That was extra peace of mind during our stay. They were accomodating with giving us extra towels just be sure to return them or risk being charged. We did have a mini fridge and microwave in our room too. So it was great for keeping snacks and drinks cold.
Stayed in May 2021
Reviewed: May 1, 2021
Cindys
United States of AmericaFast and easy
Kind and helpful front desk
Stayed in April 2021
Reviewed: April 30, 2021
Brandi
United States of AmericaI have a broken leg and there are no handy cap availability. It was dirty. Especially behind the bed , and the bathroom. Would only give us one towel at a time. Even tho there was more than one person there. Had to stay in the room the entire time cause I could not get up or down the stairs easily.
Location. Its very quiet. Near restaurants and shopping.
Stayed in April 2021
Reviewed: January 21, 2024
Richard
United States of AmericaWe booked Jon smoking but the whole hallway smelt like cigarettes and weed, there was no elevator, the railing on stairs was loose, the management and housekeepers were rude and housekeeping wanted to knock once and come right in while my daughter was getting in the shower. Also dealing always falling down in the hallway by main stairs, no water pressure and fridge didn’t even keep anything cold.
The price
Stayed in December 2023
Reviewed: January 14, 2024
Rangel
United States of AmericaPubic hair in the tub. Blood splatter on the restroom wall
Stayed in January 2024
Reviewed: January 4, 2024
Jessica
United States of AmericaNo elevator and the rooms need to be updated
The location was cool
Stayed in December 2023
Reviewed: October 11, 2023
Caletti
United States of AmericaFirst they tried to make me pay for a service animal. Then when I was 10 minutes late on checkout, this crazy lady kept opening my door and yelling and ended up calling the police on me.. for being, then, 15 minutes late
Nothing
Stayed in October 2023
Reviewed: October 2, 2023
Talonda
United States of AmericaEverything. Rude staff. Originally booked 1 night but needed 2nd night. Lady said I would have to check out at 11 am and back in at 3 pm. The only reason I would have stayed is not having to ck out then back in. So once I checked out I went somewhere else
Nothing
Stayed in September 2023
Llandudno, UK
Sukošan, Croatia
Rouffiac-des-Corbières, France
Bandung, Indonesia
Certaldo, Italy
Schenna, Italy
Hällevik, Sweden
Belgrade, Serbia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content