No comment

Location was near our family’s home

Stayed in September 2025

Had to pay extra to park, when it should have been included in stay.

Central to what we needed. Nice breakfast. Comfortable beds.

Stayed in August 2025

Best hotel and good break fast.

Stayed in May 2025

Room keys DID NOT work! Very frustrating to continually be locked out of your room. While I understand safety precautions it gets to a point of insanity to have to keep identifying yourself because the keys kept failing.

Location was decent and it clean and modern..

Stayed in May 2025

Why did i have to make my own waffles, and when i made them they had no tastes. Also i checked out May 7 , it is May8 now and i did not get my refund back (50$ per night booking sum).

Front desk were very helpful

Stayed in May 2025

none

Very nice hotel and a great location

Stayed in December 2024

Breakfast was ok

Liked the location and the underground parking.

Stayed in December 2024

Hard mattress, flat pillows, and unfriendly staff.

Nice facility and good location.

Stayed in January 2025

As someone who has limited mobility (I use a cane), was disappointed that they weren't able to change our room to be closer to elevators, especially since we were staying for 3 nights. (Our room was almost at the very end of the very long hallway.) To be fair, I should have made that specific request when I booked the reservation, although I did reserve a "accessible" room. (IMHO, all hotels should keep in mind that not all who need "accessibility," are in wheelchairs, and those who are often have companions who are obliged to push them down those long hallways.) They were also running low on some commissary items...they had no bottled water for sale the evening we checked in, and they didn't have and/or offer any complimentary, so my husband had to walk 1/4 mile to the Jewel/Osco store.

Good breakfast with lots of choices. I really appreciated the fact that they served breakfast until 10:00 AM--most other hotels end breakfast service at 9:00. Super comfortable beds and excellent climate control. Large room size. We requested late checkout our last day, and they happily extended it (no charge). Spouse (who walks daily) appreciated the treadmill, especially with it being between 5 and 25 degrees for most of our stay. Convenience of restaurants and grocery store and AMC movie theater within walking distance. The locally owned Grade A Cafe (4-minute walk) had excellent breakfast/brunch/lunch food.

Stayed in December 2024

No grass for the dog

Not in the expensive area of Chicago

Stayed in October 2024

Key cards did not work - took three times to get ones that did. Second front desk person we dealt with was not friendly. Checkout took too long but person at desk was kind and friendly.

Location was good. Lots of dining options near by. Breakfast was typical hotel breakfast but the nice thing was that it was later than most, lasting until 1000.

Stayed in October 2024

Breakfast so so

Stayed in June 2024

Getting to underground parking was a little challenging. Elevators need more signs for that. Confusing levels signs Lobby level, Parking level, first floor etc…

Stayed in May 2024

Property was clean and staff like always was great.

Stayed in April 2024

The floor on the side of the bed was soaked. I think the snow from the roof was seeping in. They brought towels that were quickly drenched. The ice machine on our floor, floor 2, was out of order and I didn't like how the light switch for the kitchenette also turned on the light over the bed.

Really liked the room set up and the bed was quite comfortable. The staff were all kind and helpful. The facilities were nice. Average breakfast but appreciate that it was complementary. I liked the parking garage especially with the snow.

Stayed in January 2024

Hotel was clean. Staff was great, Robert was very helpful. We had a big group staying there and were able to hang out one night in the area where breakfast is served which was nice.

Stayed in January 2024

I was completely satisfied. There was nothing I thought could have been better.

Location was good for our trip. Breakfast was better than expected. Room rate was better than I expected for a property this nice. While the memory foam mattress was probably fine for most people, I have a bad back and needed to add pillows to provide the support I needed but then it was okay.

Stayed in January 2024

Everything except that one morning the breakfast buffet ran out of butter. Weird.

Stayed in October 2023

It would be nice if liquid shower-gel was provided. Two small bars of soap were provided: one at the sink and one at the shower. That's not really adequate or hygienic for guests sharing. A bottle of liquid shower-gel attached to the wall similar to how the shampoo was provided would be appropriate. There was one person at the desk who was rude when asked a question about a problem accessing the room but other interactions with them were okay. They should work on maintaining a professional manner. It would be nice to have a safe in the room.

The location was excellent and there was plenty on offer for breakfast that varyied daily (fruit, cereal, make your own waffles, sausages, omelette, potatoes, youghurt, juice, tea/coffee). Rob at the front desk was very helpful and pleasant to deal with. There were always cleaners around and the hotel was spotless. The cleaners were always friendly. The rooms are large and have a fridge / freezer and there is ice available in the hallway. There is a kettle and sachets of tea / coffee in the room. Additional food and drink is available to buy in the shop tucked in beside the front desk. There was aircon in the room. There are plenty of shops within walking distance. (I recommend Salsa Street for food.) The hotel is near the airport and a taxi (Lynk) should be under $20.

Stayed in November 2023

Poor breakfast, very little protein, lots of simple carbohydrates-i.e.: cheap! We went out to a real restaurant for breakfast after the first morning of our stay.

Nothing!

Stayed in October 2023

Mall location was hectic during the day. Breakfast was somewhat limited

Well maintained.

Stayed in September 2023

nothing

Breakfast was good

Stayed in June 2023

No closets. No Clothes hangers either! Microwave was not working while we were there. It was reported as not working, but no reaction was taken to replace it either.

The accommodations were good. The complimentary breakfast was for the most part excelle

Stayed in August 2023

Breakfast was not great but tolerable. I opted for a bagel and coffee because it’s not hard to mess up, not a fan of the eggs and bacon. Not the property itself. But. They did have an issue with the air conditioning on one of the hottest weeks of the summer so that was not great. However, they did the best they could and were very upfront, honest, and compassionate. I felt bad for the employees because it was just hot everywhere. Rob the GM was very friendly and super apologetic. I know it wasn’t his fault and they had techs come out as soon as they could to resolve the issue as fast as they could.

Staff was nice, room was clean, location is GREAT.

Stayed in August 2023