My bed was very hard; I could hear noises of doors/cabinet closing at all hours; I had an adjoining room so noise carried. There were some bugs but maintenance treated the room. Narrow hallway and a long walk to my room. Couldn’t watch Merrrie Monarch in my room.

Nice location-by the ocean; great views; valet and housekeeping were excellent. I enjoyed all of the Merrie Monarch activities- but couldn’t watch Merrie Monarch in my room.

Stayed in April 2024

The sliding door to the bathroom was jammed open. There was no hot water in the shower. There are a number of derelict buildings nearby. Once you get past the lobby/bar area, the hotel is very worn.

The room was clean and had good thick towels. I enjoyed the warm chocolate chip cookies that I was given at check-in. The food at the hotel restaurant was very good! Live entertainment in the hotel lobby/bar was entertaining.

Stayed in December 2023

Was expensive. Coffee in the room

Food was expensive, was good service and tasty though!

Stayed in December 2023

Wish the pool was bigger, had a hot tub and more inviting

One of our favorite hotels are staying in Hilo. I’ve been going there since I was a child will probably always go there.

Stayed in November 2023

Food

View

Stayed in November 2023

the pillows were quite flat and lumpy

The cookies and the location

Stayed in October 2023

My children were able to Swim and eat near their hotel

Stayed in August 2023

the only thing that was a b it off was the way you handle the foodservice. disjointed really. food was fine and service was very good but the way the lower restaurant is not affiliated with the rest of the location was disjointed. the pool was also basically out of service and noone had come to deal with it but the access to the ocean was better anyway.

we really enjoyed your staff . for example, I asked for towels and they were in our room in 20 minutes. we added an additional night to our stay and the staff was able to keep us in the same room. location is great we will be back.

Stayed in July 2023

Dated and aging (frontage crumbling a bit, so upkeep seems a bit questionable)

Super friendly staff; amenities for the resort fee (valet parking especially)

Stayed in August 2023

Noisy air conditioning which kicks in and out to regulate the temperature, which made it challenging to sleep. There are opening windows (in the block we stayed in) and it was cool enough to have these open at night and listen to the rain.

The location right on the water was so tranquil and instantly relaxing. A car is ideal, much easier to get to the supermarket and restaurants. The staff were super helpful. The gym was well equipped and with a view. Drinks at the lobby bar were great, too.

Stayed in August 2023

It was over priced for the quality & you had to use the valet packing as the non-valet parking was across the street.

Location

Stayed in July 2023

The hotel is quite old, the rooms are not modern. Windows can't be opened. The pool is tiny. The hotel also feels crowded. The location is OK if you have a car, otherwise it's rather far from downtown Hilo. Bottom line - was "OK" but not more than that. Next time i'd look for a better, more modern hotel.

Staff were very friendly and helpful, gladly provided all necessary amenities, including free snorkling masks.

Stayed in June 2023

Dinner by the pool

Stayed in May 2023

Everything was good except our room was infested with ants and they got into our food

Stayed in April 2023

The property needs a refresh; it's looking a little tired and unattended in many areas.

The setting is beautiful. The open air lobby area is very inviting. The room was comfortable and for the most part quiet.

Stayed in May 2023

The building inside and out, rooms are required urgent renovation. Overpriced. Parking is not secured.

Location is great, on the shore and close to airport. Free parking

Stayed in April 2023

breakfast not included. rude parking/valet person at checkin; guess she didn’t like that I intended to self park. very long check in; had trouble finding both room reservations.

rooms. views. free parking.

Stayed in March 2023

the food in the lobby bar is basic there was limited cleaning of the room( might be covid related) there are not a lot of restaurants on walking distance

Nice hotel Views of the hotel were nice lively lobby bar lots to see and do in the surrounding rea

Stayed in December 2022

restaurant not open for breakfast.

location

Stayed in September 2022

location/ pool/ staff

Stayed in August 2022

Everything was fine.

It was fine.

Stayed in October 2022

room was not ready on time, elevators were slow and didn’t work at times

free drinks

Stayed in October 2022

Difficulty finding the ice machine, seems the machines are on alternating floors or not on every floor.

Room was spacious and clean--perfect accommodations for my family

Stayed in August 2022

nothing

Could not beat the view. Staff was exceptional. Rooms quite comfy. Hilo is not Kona so do not expect it to be the same. Hilo is old Hawaii and the amazing staff embody the Hawaiian spirit of aloha. Very special place.

Stayed in August 2022