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  5. Reviews of Holiday Inn Express New Albany, an IHG Hotel

Reviews of Holiday Inn Express New Albany, an IHG Hotel 2 stars

300 Highway 30 West, New Albany, MS 38652, United States

#3 of 5 hotels in New Albany

Guests' Choice

Review score

Based on 107 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    8.0

  • Location

    8.3

  • Facilities

    7.6

  • Staff

    8.6

  • Value for money

    7.6

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Showing 1 – 25

  • Reviewed: 16 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pool was closed.

    Clean, combortable

    Stayed in April 2024

  • Reviewed: 28 August 2023

    8.0
    we enjoyed it.
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I did not like that it is a cashless facility. The room was a lot smaller that I thought I had reserved.

    very comfortable bed. the Dove bath products were a nice unexpected bonus

    Stayed in August 2023

  • Reviewed: 25 July 2023

    8.0
    Very good very happy with the atay
    • Leisure trip
    • Family with young children
    • Executive Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed was a little hard

    The room was very clean

    Stayed in June 2023

  • Reviewed: 17 June 2022

    8.0
    very nice
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    they are in the middle of multiple repairs

    convenience

    Stayed in June 2022

  • Reviewed: 2 June 2022

    8.0
    Clean, quiet and well managed
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    The layout of the hotel felt a little wonky but they are under construction so that can't be helped.

    The lady at the front desk who checked us in was very friendly and attended to us promptly. Housekeeping staff I met were all nice. Was pleased that the vending machines were well stocked and the room we stayed in was clean and quiet.

    Stayed in May 2022

  • Reviewed: 6 March 2022

    7.0
    Good
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    My room smelled like smoke and needs updating. Booked for a suite with separate living area, but did not get that.

    Location and fairly clean

    Stayed in February 2022

  • Reviewed: 31 October 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Location

    Stayed in October 2021

  • Reviewed: 23 October 2021

    7.0
    Good location.
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Parking was a problem. Not enough for the hotel to accommodate handicapped individuals.

    Close to restaurants, gas stations & retail shopping if needed.

    Stayed in October 2021

  • Reviewed: 8 September 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Mobility Access/Hearing Accessible
    • Stayed 2 nights
    • Submitted via mobile

    Had ants in the room.

    Stayed in September 2021

  • Reviewed: 25 July 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No indoor pool

    Price, location, and the staff was very friendly.

    Stayed in June 2021

  • Reviewed: 3 July 2021

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I love staying here

    Stayed in July 2021

  • Reviewed: 6 June 2021

    6.0
    NOT HAPPY
    • With a pet
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    commode did not work properly bath vent did not work,tv screen too small,after we called and dropped 1 person who decided not to go,we were charged more for 2 than the original 3

    Stayed in June 2021

  • Reviewed: 28 May 2021

    8.0
    Slept like a baby
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Wish there was more front parking.

    Breakfast was great.

    Stayed in May 2021

  • Reviewed: 13 April 2024

    10
    A very Good nights sleep!
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    excellent breakfast! love the Dove bathroom products!

    Stayed in April 2024

  • Reviewed: 4 April 2024

    10
    Great staff
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was nothing to dislike

    Cleaned property

    Stayed in March 2024

  • Reviewed: 23 December 2023

    10
    I'll definitely pick this one on my next visit
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights

    Seriously I have been staying with 3 different hotels in this very area. This has been the most satisfying one. This place was recently furbished, so no obvious stains or unpleasant smells lingering around. The bedding was quite comfortable. The most wonderful point is the relative quietness of the A/C oh boy there are just so many awful A/C noises in my previous business trips or even vacation experiences. The staff were super nice and helped us through quite a surprising emergency, thanks everyone around. The breakfast was basically a little of everything, definitely delicious, I personally recommend the scrambled eggs! Not watery, just right to be smooth and tender, fresh eggs used.

    Stayed in December 2023

  • Reviewed: 7 September 2023

    9.0
    Very pleasant and comfortable.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    The room was a bit small for 3 people in a double room. And I wish there had been a small table and chairs to eat at.

    Staff, hotel and room was wonderful, quiet and peaceful. Breakfast was better than expected, especially the pancakes, fresh bacon and sausage. Bed and linens were so comfortable. And I love that all bathroom products were Dove.

    Stayed in September 2023

  • Reviewed: 17 July 2023

    10
    Can’t wait to come back.
    • Couple
    • King Room - Mobility Access/Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    Hot water was too hot

    The bed was so comfortable

    Stayed in July 2023

  • Reviewed: 2 July 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The breakfast sucked and I booked a room with a bed and a let out couch for the kids but the room didn’t have a let out couch and the original room she sent us to already had someone staying in it when I opened the door with the key card

    Nothing

    Stayed in June 2023

  • Reviewed: 23 June 2023

    5.0
    Overpriced but convenient
    • Leisure trip
    • Solo traveller
    • King Room - Mobility Access/Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    I paid $150ish for a king bed/room. I thought for the price it would’ve of been more sound proof. I could hear my neighbors tv all night and I can’t sleep unless it quiet. Also they were doing some renovations so I couldn’t find breakfast. I opted for road food instead.

    I liked the spaciousness of the room I stayed in. The staff was friendly and it was right off the interstate so it was convenient and I really needed some rest. The bed was comfy.

    Stayed in June 2023

  • Reviewed: 13 June 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I was given the wrong room from what I booked and then I was told there were no other rooms comparable to the one I booked and I was given “cots/roll away beds”. I also was not aware the hotel was being renovated.

    it was convenient to my location

    Stayed in June 2023

  • Reviewed: 2 June 2023

    10
    It was a good stay overall
    • Leisure trip
    • Family with young children
    • King Room - Mobility Access/Hearing Accessible
    • Stayed 2 nights
    • Submitted via mobile

    The staff is not very knowledgeable. It took the staff member 10 minutes to find my reservation. Then my room key magically stopped working, I went to the front desk and the staff member was asking me all these extra questions. It’s like look, you checked me in now you’re acting like you don’t know me or that isn’t my room. I didn’t like that at all. Just fix the keys please that’s it. Also pool was not open.

    The room was super clean and up to date, I love that about the room. Had a mini fridge and microwave. King size Bed was clean and comfortable. Breakfast was good. Would definitely recommend and stay here again when I’m in town.

    Stayed in May 2023

  • Reviewed: 29 May 2023

    2.0
    won’t return
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the room wasn’t ready when it was supposed to be. we arrived in town and had a short time frame ti get ready for a wedding. this was cut even shorter because we had to wait for the room. there was no coffee in the morning and they kept running out of food

    Stayed in May 2023

  • Reviewed: 16 May 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • King Room - Mobility Access/Hearing Accessible
    • Stayed 1 night

    We accidentally made a reservation for the wrong hotel that was 4 hours away from us. There were no other rooms available for the same hotel in the correct location and they would not reimburse us. I have reached out to booking.com to fix this issue and I have not heard back from them or the hotel.

    Stayed in May 2023

Showing 1 – 25

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