1477 North Interstate 35, New Braunfels, TX 78130, United States of America
#13 of 31 hotels in New Braunfels
Guests' ChoiceBased on 277 hotel reviews
7.2Cleanliness
8.0
Comfort
7.9
Location
8.3
Facilities
7.5
Staff
8.0
Value for money
7.6
Free WiFi
7.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 4, 2024
Betty
United States of AmericaNo liner on the shower curtain Nasty and no USB in room
Ok
Stayed in March 2024
Reviewed: February 18, 2024
Anthony
United States of AmericaTV did not work. Had the staff come out to fix it. They did get it working. But after turning off the TV, it did not come on again
Room was roomy and comfortable
Stayed in February 2024
Reviewed: February 18, 2024
Carole
United States of AmericaN/a
Clean. Good value
Stayed in February 2024
Reviewed: January 8, 2024
Gloria
United States of AmericaTV experience was awful. Difficult to program and use. Required technical assistance to get TV channels to work.
Stayed in January 2024
Reviewed: December 20, 2023
Newton
United States of AmericaNoise from adjoining room door. TV was loud and on until 1 am.
Great location.
Stayed in December 2023
Reviewed: October 7, 2023
Irma
United States of AmericaFelt like room was small.
Price
Stayed in October 2023
Reviewed: September 10, 2023
Angir
United States of AmericaOnly that it looked old
Breakfast was fine
Stayed in September 2023
Reviewed: September 5, 2023
Vanesta
United States of AmericaI didn't like that my keep didn't work even after many attempts to fix it on different occasions. Then when it did, only one worked. I didn't like that they weren't any vegetarian or non pork options at breakfast. Some eggs would of been nice and honey.
I liked the tea options for breakfast, the fact that no pets were allowed and the location.
Stayed in September 2023
Reviewed: September 5, 2023
Terry
United States of AmericaWould have liked a map of New Braunsfels available for the asking. Nothing else neg.
We got away to a decent location for the Holidays. The place was nice and clean, with friendly workers.
Stayed in September 2023
Reviewed: September 5, 2023
Ashley
United States of AmericaThe breakfast could have been better. We had to eat breakfast elsewhere because of the poor selection of food items. However, it was adequate enough for people without food restrictions or special diets.
I really liked the comfort I received during my stay. The staff was friendly and helpful. I didn’t have any issues during my stay. The hotel was very convenient to restaurants and shopping centers.
Stayed in September 2023
Reviewed: August 31, 2023
Gina
United States of AmericaSmall tv for the size of the room
Clean, quite and Comfortable room. Big bathroom.
Stayed in August 2023
Reviewed: August 22, 2023
Deborah
United States of AmericaBed was on the too soft range. Shower head limited the water pressure; hard to get shampoo out of my hair! Breakfast was less than average. Out of sugar packets and salt and pepper no where to be found.
Clean, price, quiet
Stayed in August 2023
Reviewed: August 8, 2023
Michael
United States of AmericaThe room ac doesn’t allow the guest much control… temperature was ok, but we like a colder atmosphere. The rooms aren’t very quiet based on other hotels I’ve stayed at...We Could clearly hear people walking down the hall, doors shutting on other rooms , could hear our neighbors at times.
Everything was nice and clean.
Stayed in August 2023
Reviewed: July 25, 2023
Funez
United States of AmericaThe hot tub was intense. I wasn't able to relax in it because it seemed uncontrollable as far as water jet pressure.
This has been one of my best experiences. The evening front desk attendant was very friendly and helpful.
Stayed in June 2023
Reviewed: July 11, 2023
Laura
United States of AmericaWe liked the place.
We were only there for a day, nice place for the day.
Stayed in May 2023
Reviewed: July 7, 2023
Vanessa
United States of AmericaThe white Bath towels were a little dingy And the breakfast Was not a full on breakfast it was continental just cereal a waffle Maker And Jimmy Dean sausage biscuits No eggs And sausage on the side 🤔 and no coffee though out the day just during breakfast till 9am
Comfortable beds and good location
Stayed in July 2023
Reviewed: July 7, 2023
Ead
United States of AmericaWe were disappointed with the complimentary breakfast. All of the juice options were out of order. A way to make up for that would've been to offer single juices for the guests to choose from. Not everyone drinks coffee.
The beds, cleanliness, and the staff were all amazing. The comfort is definitely outstanding!!
Stayed in July 2023
Reviewed: June 26, 2023
Bryan
United States of AmericaThe 1st night when we got thr our room had a smell of mildew in it but the next day we told the cleaning staff and they deodorized the room
I liked how close it was to the attraction we was thr to see and the staff was friendly and helpful
Stayed in June 2023
Reviewed: June 21, 2023
Amy
United States of AmericaWAY overpriced for the room/location/food/etc. Price point should be $50-$75 less for the type of hotel. Not likely I will stay here again for my next two trips to New Braunfels in the next few months.
Location of highway was good. Room was clean and quiet. Breakfast options were good; would have been nice to have boiled eggs or scrambled eggs.
Stayed in June 2023
Reviewed: June 15, 2023
Nancy
United States of AmericaIt was ok.
Stayed in May 2023
Reviewed: June 13, 2023
Vanessa
United States of AmericaThe breakfast Very minimal
Location, friendly, clean, comfortable, pool w/ hot tub was nice+clean (small) and the air-conditioning work great 👍
Stayed in June 2023
Reviewed: May 29, 2023
Leticia
United States of Americaperson that attend us was rude
nice clean rooms
Stayed in May 2023
Reviewed: May 8, 2023
Daniel
United States of AmericaLocation was good, breakfast could be better.
Stayed in May 2023
Reviewed: September 27, 2022
Barbtigger12
United States of AmericaRooms, especially bathroom floors were dirty. Breakfast was not much to look at.
Beds comfortable. Staff friendly.
Stayed in September 2022
Croydon, UK
Granville, France
Fukuoka, Japan
Myrtle Beach, USA
Riga, Latvia
Taipei, Taiwan
Dolo, Italy
Sumartin, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content