Reviews of Courtyard by Marriott Times Square West This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
307 West 37th Street, Hell's Kitchen, New York, NY 10018, United States
#156 of 429 hotels in New York
Guests' ChoiceReview Score
Based on 1719 hotel reviews
8.5Score breakdown
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Cleanliness
8.9
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Comfort
9.0
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Location
9.0
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Facilities
8.5
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Staff
8.9
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Value for money
8.1
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Free Wifi
8.7
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Reviewed: August 24, 2025
Dr
Germany38 Reviews8.0Very Good- • Leisure trip
- • Couple
- • King Room with City View
- • Stayed 5 nights
- • Submitted from a mobile device
Location, Clean but smaller than usual
Stayed in August 2025
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Reviewed: August 20, 2025
Niamh
Ireland15 Reviews10Exceptional- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Great location
Stayed in August 2025
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Reviewed: August 19, 2025
Behar
United States2 Reviews10“I’ve been going there once a month and their staff makes me feel as if losing and going back home”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Katherine is wonderful
Stayed in August 2025
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Reviewed: August 18, 2025
Isabelle
United States3 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • King Room with Roll-in Shower - Mobility and Hearing Accessible
- • Stayed 5 nights
- • Submitted from a mobile device
Being in a handicapped room on the 21st floor would make it impossible to exit in case of an emergency.
Very clean Friendly and professional staff
Stayed in August 2025
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Reviewed: August 18, 2025
Isabelle
United States3 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 4 nights
- • Submitted from a mobile device
Breakfast was just so-so, lounge area could be slightly spruced up. View in boarded up windows across not great. These are all very minor dislikes.
Well located between Penn Station and Times Square. Walkable to many places. Staff was amazing and hotel was very clean
Stayed in August 2025
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Reviewed: August 18, 2025
Eyad
United Arab Emirates36 Reviews7 helpful votes7.0Good- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Very noisy from inside and outside the hotel
Location
Stayed in August 2025
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Reviewed: August 17, 2025
Kai
Estonia6 Reviews7.0Good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Location, room was nice, high floor, view was ok.
Stayed in July 2025
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Reviewed: August 16, 2025
Manik
India2 Reviews9.0“Perfect location”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are a lot of homeless folks around.
The facilities and the location were excellent!!
Stayed in August 2025
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Reviewed: August 12, 2025
Andrea
United States3 Reviews10Exceptional- • Leisure trip
- • Group
- • King Room
- • Stayed 1 night
The staff was incredibly friendly and helpful. The room was clean and very comfortable and the iron/ironing board came in handy! Great location, within walking distance to many of the locations we wanted to visit and close to the subway.
Stayed in August 2025
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Reviewed: August 11, 2025
Suzanne
United States42 Reviews10 helpful votes8.0“Good value for money near MSG”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
A/C was too loud, no free drinking water
Good location, clean and spacious room
Stayed in August 2025
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Reviewed: August 10, 2025
Taneesha
United States4 Reviews10“Very comfortable”- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
I have no complaints
I liked everything about the property. I was very comfortable and I would stay there again
Stayed in July 2025
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Reviewed: August 9, 2025
Janice
South Africa3 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
I would like to extend my sincere gratitude to Gerardine Santos and Katherine Garcia for making stay soo pleasant and stress free. From cancelled flights , to long layovers to friendly smiles , great efficiency and excellent customer service. See you in 3 months...
Stayed in August 2025
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Reviewed: August 8, 2025
Alicechang
United States9 Reviews9.0“The location is great!”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Not enough storage. Homeless outside makes the rating lower.
Location. clean.
Stayed in July 2025
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Reviewed: August 8, 2025
Janice
United States8 Reviews7.0“Good value for money.”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 2 nights
Couldnt even get a glass of water at the bar. They made me buy it. IT really wouldnt be hard to set up a water cooler in the lobby.
The room was pleasant and clean. I very much like the fact that there were hardwood floor- carpet is always terrible for dirt.
Stayed in August 2025
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Reviewed: August 7, 2025
Uğur
Turkey5 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Great location
Stayed in July 2025
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Reviewed: August 6, 2025
Tom
United States23 Reviews4 helpful votes7.0“We like our stay due to proximity to all attractions”- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Our room had view on another wall in backyard. Coffee maker was not working, they changed it after second call only.
Great location, close to broadway shows, time square, Empire State Building, grand central etc. easy access to subway and from there to any part of NYC. Mostly nice staff, safe environment.
Stayed in July 2025
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Reviewed: August 6, 2025
Evangelia
Greece29 Reviews5 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
Although the location was very close to many things within walking distance, outside of the hotel, many homeless people seemed to be staying there, day and night. This was a bit uncomfortable, especially at night.
The hotel was nice and the room was spacious, clean, and comfortable.
Stayed in August 2025
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Reviewed: August 5, 2025
Shangzhi
China9 Reviews1 helpful vote8.0“The hotel is above my expectations”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 4 nights
- • Submitted from a mobile device
The breakfast is not included
It’s Location and it’s size is good for solo or couple travelers
Stayed in July 2025
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Reviewed: August 5, 2025
Raven
United States2 Reviews10“Great Customer Service”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
From the moment we walked in, every team member made us feel cared for—from the friendly agent who stored our bags while our room was being prepped to the staff member who warmly checked us in. When my son accidentally spilled a drink and became upset, the agent who assisted us was calm and kind. He reassured us it was no problem, immediately dispatched someone to help clean it up, and even comforted my son—recognizing his feeling were hurt. The highlight of our experience was with the assistant manager (I think)who helped recover my son’s phone, which he’d left behind in the room. Within 10 minutes of my first initial call, she reached out saying his phone was located in the room, guided us clearly on how to retrieve it, and followed up with an email—fulfilling her promise exactly as discussed. She repeatedly emphasized there was no inconvenience, and offered help throughout both our conversations. Overall, the level of care and attention from the entire team exceeded our expectations. Thank you for making our stay memorable.
Stayed in August 2025
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Reviewed: August 4, 2025
Jose
United States8 Reviews10“Fabuloso”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Is fine
Is the best
Stayed in August 2025
-
Reviewed: August 3, 2025
Manduul
Mongolia21 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Excellent location, great
Stayed in August 2025
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Reviewed: July 26, 2025
Frank
United States1 review10“This first time experience exceeded all our expectations- above and beyond!”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
No flaws
Impeccable
Stayed in July 2025
-
Reviewed: July 26, 2025
Zamzam
Saudi Arabia5 Reviews10“Convinient and comfortable”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The reception staff were a little gruff when checking in and checking out. I assume they might need to be a little tough since they are in downtown NYC but I would have appreciated a softer approach
The cleanliness. The location. The quiet
Stayed in July 2025
-
Reviewed: July 22, 2025
Shelley
United Kingdom3 Reviews10“Great price, friendly staff, spotless spacious rooms and superb location.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
The only thing that was frustrating was the small outdoor area in the coffee shop/bar wasn't open during our whole stay.
The staff were so friendly and efficient. The room was such a good size for a hotel in NYC and was spotless. Comfy bed, lovely linen and pillows. Nice little coffee shop downstairs with great breakfast options. Location was superb.
Stayed in July 2025
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