The quality of the Food, the breakfast was out of my expectation

The cleanliness of the room and the TV is very good size plus the number of pillows

Stayed in March 2024

The restaurant staff was not as friendly as the hotel staff. Also the restaurant staff at night time are much much nicer and 100 times more friendly and welcoming than the morning staff.

The hotel was in a good location. We mostly used metro and the hotel was only few minutes walk from the station. Also only 2-3 minutes walk from 9/11. Very close to Wall Street and Brooklyn Bridge. The restaurant in the hotel was great. Hotel was very clean, staff were very welcoming and super friendly and helpful.

Stayed in December 2023

I did not like that there is not nearly enough light in the bathroom to do hair and makeup. The bathroom lighting was VERY poor. I did not like that there is not a proper window covering. There was a see-through shade, but those across from us in another building could easily see through. There was no curtain to block the light from coming in during the early morning. I did not like that there was no microwave available for guests. The only one they had was not in working order. It would have been nice if the stay also included the tour out to the statue of liberty and Ellis Island.

I liked that our stay included breakfast, discounted dinners, hop on-hop off tour, and bicycle access. Nearly everything was great!

Stayed in December 2023

The hotel restaurant was very crowded and they didn’t have on the go alternatives for travelers

Location and cleanliness

Stayed in December 2023

The double beds were a tad small and too soft for my liking.

Convenient location. Many train stations nearby that travel to upper Manhattan and even to Brooklyn. Safe because near the World Trade Center. It’s also peaceful and quiet at night as it’s in the financial district. Nearby is Battery Park where you can see the Statue of Liberty without taking the ferry. Room is very spacious for a family of 4 with 2 teenage kids.

Stayed in December 2023

everything was fine, there was nothing we didn't like.

everything was as advertised.

Stayed in December 2023

I had the pleasure of staying at the New York Marriott Downtown during my recent trip to the city, and I must say it exceeded my expectations in many ways. The location is ideal, situated in the Financial District, with easy access to numerous iconic landmarks like One World Trade Center and the 9/11 Memorial. The room I stayed in was spacious, well-appointed, and offered a fantastic view of the city skyline. It was meticulously clean, and the comfortable bed ensured a restful night's sleep after a day of exploring the city. One of the highlights of my stay was the exceptional service provided by the hotel staff. They were friendly, accommodating, and always ready to assist with any questions or requests, making me feel truly valued as a guest. The hotel's on-site dining options were also top-notch. I particularly enjoyed the delicious breakfast at the hotel restaurant, which offered a variety of choices to suit different tastes. Overall, my experience at the New York Marriott Downtown was fantastic. The combination of a prime location, comfortable accommodations, and outstanding service made my trip to New York City even more memorable. I would highly recommend this hotel to anyone looking for a great place to stay in Lower Manhattan.

Stayed in November 2023

Restaurant, too dark and very noisy, you seriously couldn’t hear the person beside you talking. The music playing was very overwhelming.

Location and room.

Stayed in November 2023

Cost of breakfast, what was offered was good , but it was way way over priced for what is was. You paid for the convenice of not leaving Hotel. Also daily resort fee. Charged you for things you would not use. Why do they do this? I know this is New York, but hotel is still over priced . Even taking into account the location and upper floor view I had from Room

Good size room. Very good size for New York. Paid extra for Hudson river view. Which was good, especialy at night. But added to costs. Very good location . Near World Trade centre site and the Subway station. Easy to get to other parts of city. Clean Room which was serviced each day. A Comfey bed. No problems with sleeping.

Stayed in October 2023

Lobby had inadequate seating, had to request shower cap, notepad, coffee maker was meh, no bathtub

Great location for my purposes. Near subway, easy taxi hailing, quiet, lovely staff

Stayed in October 2023

Car parking

Location

Stayed in July 2023

I never received my $25 credit for the two meals I received from Bill’s

Stayed in July 2023

Initially, the Room had a danky smell but went away after my stay , I didn't like the room being directly down the hall from the elevator

Bed and bathroom / shower were really nice, service was very good as well ; Starbucks on the ground floor is a plus

Stayed in June 2023

I did dislike one thing that was i was always missing my towels and the beds were bit soft. For an old dog like myself.

everything was very nice to be there. the staff was very nice

Stayed in January 2023

the food and service at the restaurant was terrible

good location

Stayed in December 2022

my initial room was just outside the ice machine and I was disturbed a lot the first night! it took a lot of discussions before I was moved to another room with a view and without the ice machine outside!

the view - especially as I had meetings all the time and didn’t have time to visit New York! it also close to the 9/11 Memorial for short walks in the evening!

Stayed in December 2022

showers. wasted so much water trying to get hot water, never really hot enough. very little water coming out so had to leave on longer just to get the soap out…

location

Stayed in November 2022

Called Guest Services with a question last night. The woman was borderline rude.

Room was clean. Beds are very comfortable.

Stayed in October 2022

Gave me a handicapped room. I’m not handicapped- hotel was sold out.

We ate breakfast twice @ Bill’s- food was very good, coffee was bitter and we couldn’t drink it. Service slow but staff was nice.

Stayed in October 2022

Breakfast options were extremely limited. We booked the room and had breakfast included, but the hotel staff claimed that was only valid for 2 people (we were two adults and two kids). I had to complain to Booking (who promised me a refund for those breakfast charges). I’m currently still waiting for the refund.

The location is fantastic.

Stayed in October 2022

clean, quiet, downtown, proximity to good restaurants and shopping

Stayed in September 2022

the cleaning wasn’t ideal, some things were by the elevator on my floor for 2 days before staff cleaned it up, the rooms had some things

location

Stayed in July 2022

there was mixup with car parking ticket, that was quickly resolved and was handled professionally

clean and friendly staff

Stayed in June 2022

Clearer explanation of the "free breakfast"

Loved the location, great room and loved the gym!!!

Stayed in May 2022