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  5. Reviews of Quality Inn and Suites Newport - Middletown

Reviews of Quality Inn and Suites Newport - Middletown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

936 West Main Street, Middletown, RI 02842, United States of America

#18 of 20 hotels in Middletown

Guests' Choice

Review Score

Based on 665 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.7

  • Location

    8.1

  • Facilities

    7.3

  • Staff

    8.4

  • Value for money

    7.1

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: March 27, 2024

    8.0
    Nice property with plenty of room for the kids.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    The beds were not terribly comfortable; they were very firm.

    The staff was very friendly, and the parking was great. The room was a generous size with two queen beds and a pull-out sofa and still plenty of room to move around. They had a great hot breakfast and a pool for the kids.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The pool and room.

    Stayed in March 2024

  • Reviewed: February 29, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location

    Overall it was very ordinary. The facilities are old but clean and rooms are a little small compared to other hotels in the area

    Stayed in February 2024

  • Reviewed: January 28, 2024

    8.0
    Ringing in the new year
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds and Spa Bath - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Whole hotel smelled like weed. If smoking isn't allowed in the rooms, why is vaping? I shouldn't have to breathe that in in my room, and I'm sure the desk attendant was vaping as well.

    Jet tub was nice

    Stayed in January 2024

  • Reviewed: January 28, 2024

    8.0
    Emergency visit to RI
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Taking breakfast away too early.

    Room was clean. Good price. Beds comfy. My 16 year old didn't want to get up. Said "10/10...5 stars". Quick stay to deal with family medical emergency. But would've stayed longer.

    Stayed in January 2024

  • Reviewed: December 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights

    The woman who checked me in was very friendly and helpful. We saw her every day and she was just the best!!

    Stayed in December 2023

  • Reviewed: November 20, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The heater or air conditioning (not sure) kept turning on and made it difficult to have a good nights sleep.

    Bed was very comfortable. Room was clean and spacious.

    Stayed in October 2023

  • Reviewed: November 19, 2023

    6.0
    Quiet and economical stay.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Rooms need renovations!!

    Need to offer more than scrambled eggs! Ie omelette, fried eggs, Boiled eggs etc ...

    Stayed in November 2023

  • Reviewed: November 3, 2023

    8.0
    Convenience, quality, and great location
    • Leisure trip
    • Group
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing, everything was perfect!

    Do you have a very pleasant front desk staff.

    Stayed in October 2023

  • Reviewed: October 20, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Donna(?) at the desk was very helpful and friendly.

    Stayed in October 2023

  • Reviewed: October 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds and Spa Bath - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Outdated rooms, mattresses a little squeaky,

    Location, jacuzzi tub, breakfast, pool, friendly & accommodating staff

    Stayed in October 2023

  • Reviewed: September 20, 2023

    6.0
    Clean, comfortable but basic hotel
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was limited and cooked food needs to be hotter....it had clearly been cooked a while in advance

    Clean and comfortable

    Stayed in September 2023

  • Reviewed: September 17, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Pretty expensive for a very basic hotel

    Stayed in September 2023

  • Reviewed: September 16, 2023

    6.0
    Good enough but expensive
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    1. There was an unexpected $5 Hotel Facility Fee and an unexpected "incidentals" $50 charge that would be refunded minus the facility fee and and any charge for damages after I checked out. The clerk could not explain what the facility fee was for, but said it was mandatory. The incidentals fee was not what I might have expected: minibar (there wasn't one), paid services (for something like a massage maybe), but was actually a damage deposit. The clerk explained that the facility fee was only for people who booked at a discounted rate via a third-party. 2. Some things were old and rundown: the windows, a chipped and poorly repaired electrical outlet cover, external siding and gutters in need of repair. I expected more for the high nightly rate I paid.

    Beds were comfortable. Location was quiet. Lots of parking. Staff were friendly.

    Stayed in September 2023

  • Reviewed: September 16, 2023

    7.0
    Convenient, great value place to stay close to Newport.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very dated.

    Value for money, parking, friendly staff.

    Stayed in September 2023

  • Reviewed: September 9, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    Bed was comfortable and staff friendly.

    Stayed in September 2023

  • Reviewed: August 23, 2023

    6.0
    Economical but nothing special
    • Business trip
    • Family with young children
    • Standard Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Our room had a jaccuzi but it semmed like an older room with a vey loud AC unit, and dial controlled microwave. The woman who worked in the breakfast area was not very pleasant. We said good morning to her on several occasions and she was unresponsive.we had to request extra towels despite 4 of us staying in the room.

    Stayed in August 2023

  • Reviewed: August 11, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Cleanliness, dated.

    Location

    Stayed in July 2023

  • Reviewed: August 7, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was closed the day we got there. My daughter was disappointed as she was looking forward to it. They did have it back open the next morning. The scrambled eggs at breakfast were a little dry.

    The room was clean and nice. I liked that the hotel is close to restaurants and stores. Staff was great.

    Stayed in August 2023

  • Reviewed: July 20, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location. Comfy beds. Basic rooms.

    Stayed in July 2023

  • Reviewed: July 17, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe King Room with Spa Bath - Non-Smoking
    • Stayed 2 nights

    The hotel was nice. Staff was very friendly and helpful. When visiting again will stay here again.

    Stayed in July 2023

  • Reviewed: July 17, 2023

    8.0
    Would highly recommend
    • Business trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Water pressure in shower was quite low

    Convenient, great value and excellent service

    Stayed in June 2023

  • Reviewed: July 12, 2023

    6.0
    Could be better
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights

    The maid service was terrible and the only thing that they did each day was make the bed

    The pool

    Stayed in July 2023

  • Reviewed: July 8, 2023

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Read above response

    The breakfast was ok, some food were cold. The coffee wasn’t great. You need better plastic utensils. The small plates were awful. I saw a lot of people dropping some food on the floor. You couldn’t even cut the waffle with the cheap knife. The hot water in our room took a long time to warm up to be able to take a shower.

    Stayed in July 2023

Showing 1 - 25

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