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  5. Reviews of Extended Stay America Suites - Oakland - Emeryville

Reviews of Extended Stay America Suites - Oakland - Emeryville This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3650 Mandela Pkwy, Oakland, CA 94608, United States of America

#44 of 47 hotels in Oakland

Guests' Choice

Review Score

Based on 292 hotel reviews

4.6

Score breakdown

  • Cleanliness

    5.5

  • Comfort

    5.6

  • Location

    6.5

  • Facilities

    5.0

  • Staff

    6.8

  • Value for money

    5.4

  • Free WiFi

    5.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 21, 2024

    4.0
    disappointing and questionable, will not reccomend
    • Leisure trip
    • Group
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathroom toilet was busted, shower drain was atrocious, pee in the elevator and this place used to be actually nice

    Staff was semi cool but lazy

    Stayed in March 2024

  • Reviewed: February 6, 2024

    5.0
    Less a place for tourists but rather long term stays.
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night

    Entry to hotel lot was hard to find and gate difficult to get opened. The room was pretty bare and worn, the outer windows did not close and were pretty dirty. The bedding was clean but also very basic.

    Friendly staff, big room.

    Stayed in February 2024

  • Reviewed: December 24, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The staff were friendly.

    No shampoo, no hair dryer, no extra blankets. The place was a little spooky.

    Stayed in December 2023

  • Reviewed: December 24, 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room had roaches

    location

    Stayed in December 2023

  • Reviewed: November 19, 2023

    5.0
    cheap, good bed, otherwise lacking
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    my first night i was in room 332, that was november 9th. that room was filthy. dirty finger marks on the light plates, filthy counter, dirty marks on the walls. my last stay on the 13th was good. the room was clean and i slept better,but still kept my shoes on.

    Stayed in November 2023

  • Reviewed: July 29, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    safe but shabby bldg; broken wi-fi; some creepy people hanging around, esp the guy with his whole head and face tattooed;

    Clean room, linens, towels;

    Stayed in July 2023

  • Reviewed: June 21, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Run down worn out facilities. Worthless breakfast. Loose toilet seat.

    Stayed in June 2023

  • Reviewed: April 4, 2023

    5.0
    Definitely needs a deep clean and remodel! Rooms smell stale. But Friendly staff and good location.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was not as clean as it should have been. There was no lightbulb in one of the lamps. It smelled like old stale carpet, curtains and furniture. There was no continental breakfast as indicated online. Not even coffee! The refrigerator had a bug in it and made loud noise that continued off and on ALL NIGHT! The window screens were cut and we didn’t feel safe leaving the windows open.

    Great location. Friendly staff. WiFi.

    Stayed in April 2023

  • Reviewed: January 17, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I listed what I didn't like in the box above this one and I don't wanna write all of that stuff over again.. 🤷🏿‍♂️

    The heater got nice and hot but it was leaking so there was always a puddle water on the floor that we had to wipe up occasionally so we wouldn'tstep in it with our socks or barefoot. I'm giving a low rating because there was some long hair in the bathtub and neither me or my fiancée have long straight hair, there were several live ants crawling on the walls and a lot of dead ants stuck on the walls and ceiling of the shower and on the bathroom walls, the microwave wasn't clean my lady actually had to clean it first before we could heat up our food.. I stayed at this same extended stay on Xmas Eve and I was satisfied with the accommodations, etc.. This time around we were very disappointed with the conditions.. ☹️

    Stayed in January 2023

  • Reviewed: January 2, 2023

    5.0
    good staff below par facilities as far as cleanliness
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    my bathroom was infested with roaches and the other room had cigarette burns on the counter and the floor had a bad smell.

    the location and staff were nice and when i expressed my stay I got refunded.

    Stayed in January 2023

  • Reviewed: December 29, 2022

    5.0
    Room was nice and clean facility not so much
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The fact you advertised breakfast and the facility said they haven't served breakfast in over 2 years. also the common areas in this hotel were disgusting.i seen sheets in the elevator that had human waste on them. Just really a really dirty place.

    The rooms were decent and tv had plenty of channels. Also check in was smooth and the white guy at desk was funny and he did his job exceptionally.

    Stayed in December 2022

  • Reviewed: December 29, 2022

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    That the face towel was dirty and had piece hair on it. The shower curtain inside on back had mildew on the bottom and in the sink if u look where pretend if the water was filled up and where will go where the three hole are think call drain not sure it look like they had black ants that was there but if u look they had died and u could see the dead ants.

    The staff great customer service

    Stayed in December 2022

  • Reviewed: November 27, 2022

    5.0
    it was there
    • Business trip
    • Group
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 27 nights

    children running up and down hallways all during the day and night price per room per stay

    helpful staff

    Stayed in October 2022

  • Reviewed: October 19, 2022

    6.0
    The service provided was adequate, but not outstanding.
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 7 nights

    Breakfast was advertised but not provided. A window was open that could not be closed.

    Staff was pleasant and helpful. The facility was clean.

    Stayed in October 2022

  • Reviewed: October 11, 2022

    5.0
    fortunately we only had to be in the hotel to sleep at night. The room was tidy but dirty. the bed was not made correctl
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    was not clean

    convenient

    Stayed in October 2022

  • Reviewed: October 7, 2022

    5.0
    ok but they can do better
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    no I’ve machine and staff was on the phone so much customers were ignored. I upgraded room snd it wasn’t an upgrade.

    location, bed was comfortable with a lot of pillows

    Stayed in October 2022

  • Reviewed: October 3, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no breakfast

    There is no continental breakfast like stated in the advertisement

    Stayed in September 2022

  • Reviewed: September 27, 2022

    4.0
    No breakfast at location when the online said it came with our stay
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I stabbed my self on a recliner they had in my room 219, it literally had a nail sticking up from the back of the chair.

    customer service at the front counter was nice

    Stayed in September 2022

  • Reviewed: September 17, 2022

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room is clean but the hallway smells real bad. Cigarette smoke entering our room was very annoying. We had to get air refresher from reception and spray it in the entire room. No breakfast at this hotel.

    Room is clean.The receptionist was a very nice woman.I don't know her name but she was a black woman. We met her on Monday 09/12 around 7pm & Tuesday 09/13 at 1 pm. I would give her 10/10

    Stayed in September 2022

  • Reviewed: September 16, 2022

    5.0
    It was fine but I won’t stay again or recommend it
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There was an insect problem in my room

    I couldn’t even find the breakfast

    Stayed in September 2022

  • Reviewed: August 24, 2022

    4.0
    Uncomfortable
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Roaches TV in black in white smells like pee Use Bleach please

    The area

    Stayed in August 2022

  • Reviewed: August 7, 2022

    5.0
    Room, property, and location a disappointment. Staff was efficient and friendly.
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty room, garbage stacked up at outside of property. Cleaning materials and laundry carts blocked hallways and were never moved.

    Convenient to main roads.

    Stayed in July 2022

  • Reviewed: July 15, 2022

    4.0
    Dumb stay
    • Business trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything. Staff was rude. No breakfast as promised

    Nothing

    Stayed in July 2022

  • Reviewed: June 30, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The additional hundred I had to pay to check in

    Leaving

    Stayed in June 2022

Showing 1 - 25

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