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  5. Reviews of Hilton Phoenix Tapatio Cliffs Resort

Reviews of Hilton Phoenix Tapatio Cliffs Resort 3 stars

11111 North 7th Street, North Mountain, Phoenix, AZ 85020, United States

#83 of 132 hotels in Phoenix

Guests' Choice

Review score

Based on 690 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.1

  • Location

    8.5

  • Facilities

    7.8

  • Staff

    8.3

  • Value for money

    7.1

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 2 March 2024

    9.0
    Superb
    • Business trip
    • Couple
    • King Suite with View
    • Stayed 4 nights
    • Submitted via mobile

    I loved the view and the amenities. But being as expensive as it was and paying for a king suite, the parking should be designated. Multiple times I had to park at the bottom of the hotel parking and walk a long ways uphill to get to my room.

    Stayed in March 2024

  • Reviewed: 4 February 2024

    7.0
    Great stay but...
    • Leisure trip
    • Couple
    • King Room with Bath Tub - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    It was a last minute booking, me and my girlfriend have Rheumatoid Arthritis and we were most looking forward to the hot tub. The hot tub in the family pool was luke warm, and then we had gone to the adult pool and it the tub was also luke warm. We let the staff know and they were apologetic but we were very disappointed as this was one of the main reasons for staying here. For about $300.00 we would have expected the hot tubs to be hot.

    The staff was amazing, the room was very clean. Love the wood fired pizza delivered to your room, and it is delivered very quickly. I've stayed at this property 5 times now and will stay again but..

    Stayed in February 2024

  • Reviewed: 26 January 2024

    8.0
    A great getaway
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds with View
    • Stayed 6 nights
    • Submitted via mobile

    HVAC noisy

    Great views.

    Stayed in January 2024

  • Reviewed: 13 November 2023

    9.0
    Great Stay
    • Leisure trip
    • Family with young children
    • King Room with Bath Tub - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    The price of the rooms are very overpriced. You're definitely paying for the scenery more than anything. The suite tax per day even on the day you're checking out is ridiculous.

    Beautiful property, nice comfortable and clean rooms and friendly staff. It was a really great stay. Amazing scenery.

    Stayed in November 2023

  • Reviewed: 25 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted via mobile

    There was no coffee in the suite to make

    Stayed in October 2023

  • Reviewed: 25 October 2023

    8.0
    Perfect staycation
    • Leisure trip
    • Couple
    • Two Room Queen Suite with Two Queen Beds
    • Stayed 3 nights

    No coffee cups for first am, but cups provided the rest of the stay. Other than that everything was very nice.

    Room service was fast and food was very good. Asked for a room close to the spa and pool and this was accommodated nicely.

    Stayed in October 2023

  • Reviewed: 16 October 2023

    7.0
    The room and property were nice. But the front desk staff was rude and refused to attempt to help. They didn’t even atte
    • Leisure trip
    • Family with young children
    • Two Room Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    They refused to honor my military discount although they said they would over the phone. But upon arriving and presenting my proof of service, they said they wouldn’t honor my military pricing because I had to book under the “military booking link” which wasn’t provided to me prior.

    It was a gorgeous property with nice rooms and amenities

    Stayed in October 2023

  • Reviewed: 15 October 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Two Room Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Little bat was in my first room, seriously. It was my son's first bday and it took hours to change rooms or have anyone come to help. But front desk made up for it with free dinner.

    Loved the staff at the front desk and coffee shop.

    Stayed in July 2023

  • Reviewed: 26 September 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • One-Bedroom Standard King Suite
    • Stayed 3 nights
    • Submitted via mobile

    I get there at 12 o'clock and then get my room until 3:50 Never gotta text that my room was ready Had to go exam when was it going to be

    The atmosphere The mountains My room was a good location

    Stayed in September 2023

  • Reviewed: 7 September 2023

    8.0
    Great hotel, and the guy who checked us in at reception was fantastic!
    • Leisure trip
    • Family with young children
    • Two Room Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Some parts of it are getting a little tired.

    Resort feel, the pool and the staff!

    Stayed in September 2023

  • Reviewed: 29 August 2023

    7.0
    It was ok.
    • Leisure trip
    • Family with young children
    • Two Room Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Carpet was filthy, our feet were black just walking around the room. Pull out sofa sheets were stained. Parking sucked, not big vehicle friendly. Over charged for drinks at pool bar.

    Pool, room service.

    Stayed in August 2023

  • Reviewed: 23 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Poolside
    • Stayed 2 nights
    • Submitted via mobile

    I didn't like that the waterfalls were not on. I guess there was issues with them working properly. But it was a disappointment.

    I like the waterfalls. That's what brought me to this Resort.

    Stayed in August 2023

  • Reviewed: 13 August 2023

    8.0
    Replaced to hang out with friends and enjoy it the amenities
    • Leisure trip
    • Solo traveller
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted via mobile

    No valet parking for check-in

    Very beautiful environment. Easier to get your rooms once you figured out the layout.

    Stayed in August 2023

  • Reviewed: 13 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Standard King Suite
    • Stayed 1 night
    • Submitted via mobile

    The parking lot was very confusing

    It was nice over all

    Stayed in July 2023

  • Reviewed: 9 August 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted via mobile

    I came in late so my room wa hard to find, luckily staff came by on golf cart and I asked for help.

    Stayed in August 2023

  • Reviewed: 28 July 2023

    7.0
    I liked it , would never go back or recommend.
    • Leisure trip
    • Family with young children
    • Two Room Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The pool area is dirty! There was so much trash! the floor was dirty (it needs to be deep cleaned or replaced. Some of the buildings are run down. The communication between staff sucks! I did have one really nice pool side host! loved her but the rest, nope. No one smiling, no greetings when you come in and no one could answer questions.

    The views are beautiful! The movie night was fun!

    Stayed in May 2023

  • Reviewed: 27 July 2023

    8.0
    Good trip as always. Will return again.
    • Leisure trip
    • Family with young children
    • Two Room Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    This time the pool service was a bit slow on day one only. Our server was very sweet, but appeared to possibly be his first day. Food at the pool was not as good as before.

    We have have stayed at Tapitio many times in the past. It makes for a great staycation, especially if you have kids. They have many pools to choose from including a water slide. They have a shuttle service to take you to and from the pool or restaurants with some amazing drivers.

    Stayed in July 2023

  • Reviewed: 1 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Two Room Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Parking was terrible.

    Beautiful location, clean room, and friendly staff.

    Stayed in June 2023

  • Reviewed: 7 June 2023

    9.0
    All in all, the resort is pleasant. Would be nice to have an adult pool in the Falls area to get that true resort vibe
    • Leisure trip
    • Solo traveller
    • One-Bedroom King Suite
    • Stayed 3 nights
    • Submitted via mobile

    The property is older, and some portions of it reflect this. The pool outside of building 16 had a lot of loose gravel which was unpleasant to walk over, and the lack of cool decking made it even more uncomfortable. There was plaster missing from some portions of the top of buildings which didn't seem to be a hazard, just unsightly. Also, at the same pool described above, I accidentally found an abandoned birds nest complete with a dead baby bird and unhatched egg - likely abandoned due to a guest touching it. But with more regular cleaning and maintenance of the area, I probably wouldn't have stumbled across this. The adult pool is kind of basic, and the bar/cantina doesn’t open up until about 2 hrs after the pool does, so the attention to detail for non-families is kind of lacking.

    The staff was incredibly helpful and accommodating. Everyone was kind and genuinely wanted to make the best experience possible for guests. Special shout out to Stacy (bartender), Paul (waitstaff), and Allen (transportation) for going above and beyond as I was a solo traveler. They each remembered (and used) my name, my preferences, and made me feel legitimately looked after.

    Stayed in June 2023

  • Reviewed: 5 June 2023

    9.0
    had a blast! shuttle picks you up, takes you to the golf course, or dinner. when your done, they pick you up and drop
    • Leisure trip
    • Couple
    • Signature Suite
    • Stayed 2 nights
    • Submitted via mobile

    no parking near the lobby when checking in. had to walk a bit

    it has everything. pool, water park, golf course, restaurants, fine dining and something a bit more casual. breakfast (room service)

    Stayed in June 2023

  • Reviewed: 5 June 2023

    8.0
    great’s
    • Family with young children
    • Two Room Queen Suite with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    need to have more ride to the rooms

    the rooms and pool are very good

    Stayed in May 2023

  • Reviewed: 11 May 2023

    9.0
    everything was fabulous, but one day before checking out we found a scorpion in the bed and it bit
    • Business trip
    • Group
    • Signature Suite
    • Stayed 4 nights
    • Submitted via mobile

    the property is clean and in a good location

    the pools are very comfortable and the place is very relaxing

    Stayed in May 2023

  • Reviewed: 1 May 2023

    8.0
    Needs a lot of TLC old worn out
    • Business trip
    • Couple
    • King Suite with View
    • Stayed 1 night
    • Submitted via mobile

    The facility is in need of A LOT of work it is run down and tired needs paint the rooms have an old musty smell to them. Hilton really needs to put some money into updating the entire facility.

    The views were amazing!

    Stayed in April 2023

  • Reviewed: 24 April 2023

    9.0
    Employees we interacted with were great. Room and swim park great and liked that smaller pool areas were near other area
    • Leisure trip
    • Family with young children
    • Two Room Queen Suite with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Didn’t like that 2nd night someone else parked in front of my room. which parking spots in front room were at least numbered and assigned to room.

    I liked having parking spot in front of room. Liked the swim park.

    Stayed in April 2023

Showing 1 – 25

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