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Reviews of Portola Hotel & Spa 4 stars

Two Portola Plaza, Monterey, CA 93940, United States

#25 of 63 hotels in Monterey

Guests' Choice

Review score

Based on 1937 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.8

  • Location

    9.3

  • Facilities

    8.3

  • Staff

    8.3

  • Value for money

    7.3

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Showing 1 – 25

  • Reviewed: 27 March 2024

    8.0
    Great experience!
    • Leisure trip
    • Family with young children
    • Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Some of the areas were slightly outdated and the door by our room didn’t work so the carpet was soggy but all in all it was a great hotel

    I loved the location and the staff was great

    Stayed in March 2024

  • Reviewed: 27 March 2024

    7.0
    High end resort
    • Business trip
    • Solo traveller
    • Two Queen Beds
    • Stayed 3 nights

    For the high room price, it was disappointing to have no room service for my 3-day stay. A sign in the room states rooms are only cleaned between guests for the environment and water conservation. I agree there's no need to clean and change of towels every day, but it doesn't cost the earth to replenish tea/coffee provision and make the bed. The air-conditioning unit in the room was loud.

    Large hotel with nice decor, attached to conference centre - where I was attending a conference. The room is large and well furnished. My flight arrived early in the day, and it was nice to be allowed early check-in (my room happened to be free). Close to tourist wharf, harbour and aquarium.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Two Queen Beds
    • Stayed 1 night

    Room facilities were a bit old and worn down, decoration of floors was significantly older than lobby, queen beds were actually smaller than standard queens.

    Location was central, lobby was stunning, staff were very friendly, spa services were awesome.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    9.0
    Central to everything.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent location. Central to everything. Lovely rooms, and impeccable service. I would stay here every time in Monterey.

    Stayed in March 2024

  • Reviewed: 1 March 2024

    8.0
    Beautiful hotel
    • Business trip
    • Couple
    • King Room with Partial View
    • Stayed 3 nights

    The bed was uncomfortable and there was a constant squeaking noise in the room.

    I liked the amenities offered at and around the hotel.

    Stayed in February 2024

  • Reviewed: 24 February 2024

    9.0
    Great location!
    • Leisure trip
    • Family with young children
    • Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Parking space is limited compared to the size of the hotel.

    Great location

    Stayed in February 2024

  • Reviewed: 16 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Two Queen Beds
    • Stayed 3 nights

    Our room was very close to the highway traffic so all day and night all we heard was honking and speeding cars. Also our patio looked out on the pool and hot tub and on the last day kids were in the pool shouting at 7 am.

    The beds, room and hot tub were all very nice. Loved being so close to the restaurants and also close to the water.

    Stayed in December 2023

  • Reviewed: 8 January 2024

    9.0
    Great choice for Monterey
    • Leisure trip
    • Family with young children
    • Two Queen Beds
    • Stayed 1 night

    We only had a drink at night, which arrived late and underwhelming.

    The hotel is well located in Monterey, very close to the fisherman's wharf. The room we stayed was spacious and very clean. Lots of plugs and charging points too. The breakfast was good with large portions. The lobby was well decorated for Christmas and NYE. Would definitely stay again.

    Stayed in December 2023

  • Reviewed: 7 January 2024

    9.0
    We will be back!
    • Leisure trip
    • Group
    • Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Frankly nothing!

    The rooms were very quiet, comfortable, with a very elegant decoration. They were equipped with wifi, usb outlets, tv, coffee makers, etc. everything you will find in high end hotels, but at a reasonable price given the location. You are close to all that Monterey offers. The emplyees were polite and helped us with all our needs. There is a bar and a restaurant on site, where we could order to take out. The hotel is ideally located within walking distance of Fisherman’s wharf, the marina, downtown shops and retaurants, and Cannery Row. The Aquarium is far away, but the walk is pleasant. The hotel has a parking facility, a bit expensive ($22/24h), but convenient and protected. After looking at the other hotels nearby, we cose the Portola for its better value and we were more than satisfied.

    Stayed in January 2024

  • Reviewed: 6 January 2024

    9.0
    Nice stay while in Monterrey
    • Leisure trip
    • Family with young children
    • Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    At price point breakfast would have been nice to have included

    Great location, great staff, easy to get to. Lovely interior and convenient parking. Balcony was nice

    Stayed in November 2023

  • Reviewed: 2 January 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • Two Queen Beds
    • Stayed 3 nights

    Had to call twice to get the room cleaned. Even though we called, it wasn't cleaned until the of the day

    Fabulous location. Walking distance to town, and the Wharf . Good food and prices at hotel restaurant.

    Stayed in December 2023

  • Reviewed: 2 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    The shower had very low water pressure and was difficult to regulate, temperature-wise. The water was so hot coming out of the tap, I burned my hand.

    Location very convenient, right in the middle of downtown. Lots of restaurants nearby.

    Stayed in January 2024

  • Reviewed: 30 December 2023

    7.0
    Missing some features for families but still good value.
    • Leisure trip
    • Family with young children
    • Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Short staffed everywhere. Restaurant wait was constant but staff was friendly still. Rooms showing age. Wifi is below 56k. The streaming to their TV plain doesn’t work. Will bring own projector next time. Rooms need a microwave.

    Great location and property. Friendly staff and very clean. Parking is excellent benefit.

    Stayed in December 2023

  • Reviewed: 28 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The location was great, with a nice view even in the rain.

    Stayed in December 2023

  • Reviewed: 27 December 2023

    9.0
    Very welcoming and comfortable hotel to enjoy Monterey.
    • Leisure trip
    • Family with young children
    • Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Minor inconvenience. The coffee maker was not working but staff brought a new machine literally within a minute. We stayed one night and wanted to have dinner at hotel restaurant with good menu but on X-mas day only fixed menu was available. We really liked breakfasts and would like to try dinner menu in future visits.

    The location was great. Variety of restaurants were nearby. Harbor is in a short walking distance and Aquarium was a mile light walking on a well prepared trail. The staff were very responsive and quick in delivering requests. Our family dog was warmly welcomed. Beds were comfortable and comforter and linens were of good quality. The room was very quiet: either we had very quiet neighbors or insulation must be good. There are many rooms with balconies and we found it very useful and our dog loved taking in fresh air there.

    Stayed in December 2023

  • Reviewed: 25 December 2023

    8.0
    The location was incredible. Great time experiencing & exploring Monterey and the surrounding towns during Christmas
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The shower pressure was terrible. Took more time to rinse the shampoo out of my hair, therefore wasting water if the pressure was strong to begin with.

    Proximity to the Wharf and other local hotspots.

    Stayed in December 2023

  • Reviewed: 25 December 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Two Queen Beds
    • Stayed 3 nights

    Good location, walking distance to the piers and restaurants.

    Stayed in October 2023

  • Reviewed: 22 December 2023

    8.0
    Stylish retreat in the heart of the city
    • Leisure trip
    • Couple
    • Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The gym is small and not well equipped for a spa hotel

    This was our favourite hotel in a long trip across Arizona and California. The design is beautiful which gives a real sense of attention to detail. The staff were helpful and well informed. The location was quiet but also full of possibilities for walking and exploring. A stylish place which made for a relaxing stay.

    Stayed in December 2023

  • Reviewed: 11 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Bed was really stiff and found some questionable stains on the sheets.

    As always location and the seasonal decor.

    Stayed in December 2023

  • Reviewed: 4 December 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Two Queen Beds
    • Stayed 5 nights

    Everything went smoothly, but was very rushed by the check-in clerk. I was charged parking fees when I did not have a car and didn't realize it when I was chkng in. Another party drove and she paid her parking fee. I didn't contact the hotel about it, because I was so sick with shingles shortly after, and now I believe too much time has passed. But, if the clerk had asked, how many vehicles we had, and the owners' names, I'm pretty sure I would have caught it. Everything else about the hotel was good, and I would book again, I'd just be more careful after a long drive. Denise

    Stayed in November 2023

  • Reviewed: 27 November 2023

    9.0
    Great location, clean and comfortable
    • Leisure trip
    • Family with young children
    • Two Queen Beds
    • Stayed 3 nights

    Restaurant stuff too busy

    Location, spacious room

    Stayed in November 2023

  • Reviewed: 24 November 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    No one cleaned my room for 3 nights. For a hotel with 4 stars is not acceptable.

    The room and the bed were very comfortable

    Stayed in November 2023

  • Reviewed: 18 November 2023

    8.0
    V comfortable stylish hotel. Disappointed with additional costs at check out
    • Leisure trip
    • Couple
    • King Room with Courtyard View
    • Stayed 1 night
    • Submitted via mobile

    Excellent location very comfortable

    Stayed in November 2023

  • Reviewed: 16 November 2023

    9.0
    We had a good stay and would probably book a room here again in the future
    • Leisure trip
    • Couple
    • King Room with Partial View
    • Stayed 2 nights
    • Submitted via mobile

    In room HVAC system was excessively noisy

    Perfect location very nice room and friendly helpful staff

    Stayed in November 2023

Showing 1 – 25

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