I’m sorry I mentioned what I didn’t like in the section it said what did I like so in this section I’m just gonna repeat what I didn’t like no I’m gonna put that what I did like the bed it was comfortable other than that the tallest seat was too low to the ground The room was dingy and needs some paint. They didn’t have any staff on other than the receptionist and it was only 10 o’clock at night for the pull out bed in the room.

Room needs to be upgraded toilets, too low to the ground. They can use a coat of paint in the room. They should always have maintenance on the ground at all time and home keeping there was no lining for the pullout bed and I had to go to the office to get it myself, which was ridiculous so I didn’t even go the breakfast shouldn’t even be called breakfast. They brought out some corn beef hash and biscuits. No eggs at all not one they should’ve said continental breakfast cause that’s what it was. Overall I did get a good nights sleep, because the one full-size bed was very comfortable .

Stayed in March 2024

There was no microwave in my room which was really weird

The bed was very comfortable

Stayed in March 2024

Nothing

Apartment style you do t have to worry about viruses being passed on in closed quarters of a hotel.

Stayed in February 2024

The decor was a bit dated.

Stayed in February 2024

There were a lot of defects: a carpet full of stains, a broken ice maker, plates and cutlery that were missing (these were immediately replenished after being reported), a broken door lock, a dangerous outside staircase due to a broken step that almost made me fall.

A great base for visiting Yale University in New Haven. A spacious room with a good bed.

Stayed in February 2024

The furnishings in the room were worn, and there was hair on the wall in the bathroom. There were also no sheets/blankets/pillows for the pull out twin bed.

Diego at the front desk was wonderful! He was very helpful and pleasant. The bed was comfortable, and the room was spacious. It's definitely not a luxury hotel, but it did the job. We were able to leave our car at no charge when we flew out of Tweed for 4 days, which saved us $120 in parking fees.

Stayed in February 2024

The only minor issue was the bathroom was kind of small and the heat in the room came out inconsistently, so it was hard to keep the temperature stable.

Everything was very good. The room was spacious, clean, and comfortable. The breakfast had variety of items. The parking and access to the hotel were easy and quick.

Stayed in February 2024

The breakfast was not very satisfactory. You get potatoes, bread, yogurt, milk, juice, butter, jam and cream. Eggs, sausages, bacon and other meat options come and go; there is no fixed menu. The only problem is that they supply is limited. The staff does not replenish the food quickly enough. As a matter of fact, my family sometimes had to wait for some 10 minutes to get more food, which was frustrating. It gave me the impression that the staff was intentionally limiting our consumption. As for the kitchen in the suite, the hotel offers salt and black pepper in small packages which you can only find on airplanes. I have no idea why they would choose such a ridiculous way of providing key ingredients. It is not only troublesome for us to cook with (imagine having a steak ready to come out at any second and you must tear apart a dozen packages to get enough salt and black pepper with your wet hands) but also not environmentally friendly. I hope the hotel can improve on this.

The hotel is located in the suburb of New Haven. It is very remote so if you are not driving, travelling around can be very difficult. For everyone's reference, the bus often arrives 15 minutes late. The hotel is right next to a natural reserve, so the air is very refreshing. The surrounding is not exactly suitable for a walk because of all the motorways and the lack of places of interests. However, this also means that the surrounding is extremely quiet. The kitchen is relatively well-equipped, just enough for us to cook Chinese food. The beds (including the sofa bed) are quite comfortable. Although they are nothing like the ones in five-star hotels, they are definitely more than enough for a good rest. The receptionist is very friendly and answers phone quickly. You can ask him/her about anything. The laundromat on site is a bonus.

Stayed in December 2023

Hotel a little isoloated

Friendly staff

Stayed in December 2023

We had to request another suite. The refrigerator was leaking and the apploances weren’t working. The second suite we were given, the microwave wasn’t working. The stove was smoking from it not being cleaned. We ended up cleaning the oven ourselves. The ceiling fan was missing a blade and when we turned it on, it began to smoke. So we didn’t use the fan. The couch bed was not fit for more than one person and the carpets were filthy.

The breakfast and location were the best part of the trip. Easy to find getting off the highway

Stayed in November 2023

The atmosphere was 2 star hotel, old facilities.

Space in the room

Stayed in November 2023

The staff was extremely accommodating…we had booked this place as it advertised shuttle service to Tweed/New Haven Airport…but they didn’t have a shuttle van available but one of the employees dropped us off at the airport in his own vehicle.

Stayed in October 2023

Good for the price

Stayed in October 2023

The initial room assignment was incorrect but the staff helpfully fixed the matter rightaway.

Stayed in July 2023

The carpeting looked pretty nasty but otherwise the room was clean. It would be nice to have a bench or two to put luggage on. We were only allowed 1 extra pillow instead of the 2 we requested 😮‍💨

The location of NHVS was perfect (less than 5 minutes away from the venue we were attending) so we were thrilled with that. Also, the hot water was instant - no wasting water. The breakfast that was served was more than sufficient.

Stayed in September 2023

Facilities are very outdated and not very comfortable. Very basic and the decor is a bit dark and depressing. Not exactly what you want when recovering from a surgery for a few days. Breakfast is beyond basic.

Staff was nice and very accommodating. Location is close to Yale Medical and hospitals and waterfront.

Stayed in September 2023

TV reception and choice of channels is poor.

Stayed in July 2023

The AC wasn't working and made it uncomfortable.

I liked the space overall. It was a large, comfortable room.

Stayed in June 2023

AC was very noisy, sounded like a jet airplane, had ear plugs in and still noisy

Comfortable bed, spacious room

Stayed in June 2023

The first room we were assigned was just awful. As soon as you entered you got hit in the face with an overwhelming stench of cigarettes. we tried to get past it but after the first 15 minutes we ended up getting such a huge headache from it we had to go to the front end again and ask if they can do anything about the issue which they so kindly switched our room.

the room itself was nice for a few day getaway. the bathroom was very large and spacious bed the living area was nice as well. Staff was so nice and understanding when we came to them with an issue.

Stayed in June 2023

Breakfast would have been more well-rounded with bacon, ham or sausage.

Location, kitchen. Overnight desk clerk and kitchen staff were super friendly and personable.

Stayed in June 2023

The space was dated, the breakfast bread had mold on it!

The suite was big and spacious.

Stayed in June 2023

Plenty of space

Stayed in May 2023

Coffee maker was missing from the room, and people on staff did not know where to find one. My family reserved 3 studios. We reserved 10 months in advance, and studios were near each other. One part of the family did not arrive until 5:30 pm. When they entered the room, it had not been cleaned, and for some reason, no one on staff available to manage it. So that part of the family was moved to a different location. Though breakfast came with room, and there was sausage and potatoes, there were no eggs or items that would typically be served with sausage and potatoes. The rooms are comfortable, but a bit worn out. However, OK for the price. HVAC is very noisy. Disturbed my sleep. With a little attention to detail, this place would be a gem.

I liked the set up and the space in the room. The location was convenient, and the price was right. Bed was very comfy. One particularly helpful person at the front desk was Serenity. She really understands customer service and "service recovery".

Stayed in May 2023