Reviews of Delta Hotels by Marriott Utica This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
200 Genesee Street, Utica, NY 13502, United States
#8 of 13 hotels in Utica
Guests' ChoiceReview Score
Based on 140 hotel reviews
8.1Score breakdown
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Cleanliness
8.5
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Comfort
8.3
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Location
8.4
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Facilities
8.2
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Staff
8.8
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Value for money
7.2
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Free Wifi
8.3
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Reviewed: July 15, 2025
Zamorano
United States1 review7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Water leaking for 2 nights that I stood, I reported after 1st night. I left after the 2nd night. Water was still leaking. At check out, I wasn't asked if all was well since I left.
Pool but you need better air circulation in there. It's too hot in the sitting area, very uncomfortable
Stayed in July 2025
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Reviewed: May 5, 2025
Audrey
United States1 review8.0“Very nice and accommodating”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Slow elevator
Clean and easy location
Stayed in May 2025
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Reviewed: April 20, 2025
Marcos
United States12 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The room was deteriorated
The food
Stayed in April 2025
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Reviewed: April 7, 2025
Milan
United States15 Reviews7.0Good- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed
- • Stayed 2 nights
I didn't like waiting for elevator, they have two elevators and one was broken and that one that worked was really slow.
Room was nice.
Stayed in April 2025
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Reviewed: February 24, 2025
Ken
United States6 Reviews9.0“Superior staff amidst a snowstorm”- • Leisure trip
- • Group
- • King Room
- • Stayed 2 nights
All things considered, I felt that the Booking.com price was high. My original two-night stay in downtown Utica was roughly $500. Given when I booked, I thought I'd be able to get a better price. I also found the cost for snacks to be exorbitant. I bought a small container of cranberry juice and two cookies and it cost me $5.25! I should have stocked up at Dollar Tree, Dollar General, or Family Dollar before heading to Utica!
The room was good sized and the bed was comfortable. The hotel's staff was outstanding. I was able to extend my room stay so that my friend who was snowed in did not end up in the cold. The front desk staff was extremely helpful, making arrangements without any issue. The cleaning staff was very good too, as they quickly responded to as concern my colleague had regarding a stain on the bathroom door.
Stayed in February 2025
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Reviewed: January 1, 2025
Barkovich
Canada1 review8.0Very Good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Cleaning staff very slow. It was almost 3pm before they got to our room. By then, we were back in our room to get ready to go for dinner, rest and change. Would have been nice to have a small table and chairs in the room also. No bath mat in the tub and felt it was a little unsafe.
The food in the restaurant was delicious with the exception of the Greek salad. It hardly had any feta cheese on it and that's what makes the salad. Otherwise it was good. Server was excellent.
Stayed in December 2024
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Reviewed: November 30, 2024
Ponan
Spain3 Reviews9.0“Good place to stay in Utica for its convenience and comfort”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The common facility is grand but not easy for solo or small group to enjoy. The amenities in the room could be a little more, i.e. slippers for using after shower.
Staff members are very friendly and helpful. The room setting is simple, comfortable and effective. Excellent coffee service in room.
Stayed in November 2024
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Reviewed: October 30, 2024
Steven
United States2 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Small bathroom
Nice staff
Stayed in October 2024
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Reviewed: October 29, 2024
Kelli
United States1 review7.0“We enjoyed our stay”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
The cost of breakfast
The pool and cleanliness of the hotel as a whole
Stayed in October 2024
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Reviewed: July 21, 2024
Heather
United States84 Reviews2 helpful votes7.0Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
The bathroom drain was not really clean. The Netflix connection did not work.
They are friendly at the reception desk, and the place is comfortable enough. It's nice that they have a bar/restaurant downstairs.
Stayed in July 2024
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Reviewed: June 24, 2024
Donny
United States10 Reviews8.0Very Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Bed
Stayed in June 2024
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Reviewed: May 18, 2024
Nesloney
United States4 Reviews9.0“It was a great time!”- • Business trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The hotel was nice & the beds were comfortable. We would definitely stay there again.
Stayed in May 2024
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Reviewed: May 10, 2024
Joan
United States12 Reviews8.0“Nice”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Maids didn’t speak English and couldn’t understand us.
Bar/ restaurant onsite. Close to daughters school, Munson Pratt
Stayed in May 2024
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Reviewed: May 4, 2024
Rosalind
Canada85 Reviews6 helpful votes8.0“convenient but”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
The area of Utica around the hotel was very depressing. More than several blocks up Genesee street were buildings were boarded up. The parking lot although conveniently located was complicated with the ticket and validation procedure.
The convenience of restaurant for breakfast was good. The bed was very comfortable. There was an excellent restaurant nearby that was open even though it was Monday. It was conveniently located off the thruway north.
Stayed in April 2024
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Reviewed: April 25, 2024
Napolan
United States6 Reviews7.0Good- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
It was as clean and staff friendly
Stayed in April 2024
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Reviewed: January 2, 2024
Crystal
United States4 Reviews1 helpful vote7.0“Great hotel, need improved monitoring of those who smoke pot”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Our entire floor, 3rd floor, and the 6th floor (we had friends on 6), smelled entirely of pot…know its legal now, but for those of us who don’t get high, the smell is DISGUSTING!!!!
Hotel was very clean, great staff, decorated for Christmas so nice!!!
Stayed in January 2024
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Reviewed: October 13, 2023
Kathleen
United States8 Reviews8.0“Nice no frills place.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Wish coffee in the lobby was included
Location and staff were great
Stayed in October 2023
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Reviewed: September 29, 2023
Robert
United States26 Reviews1 helpful vote8.0“Overall, a good stay and location in downtown Utica was great.”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 9 nights
- • Submitted from a mobile device
Hotel has two elevators….ONLY ONE WAS OPERABLE. Very inconvenient. According to various staff members, the inoperable elevator has been this way for a long time. I’m not sure who is responsible for approving funds to schedule repairs such as this, but this is an everyday part of hotel operation. Enough said.
Stayed in September 2023
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Reviewed: September 14, 2023
Joyce
United States1 review7.0“Nice and clean. We’d stay again”- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Walked into the bathroom and cracked my shin on the toilet ! It was too small. Pillows were too soft. Elevator is slow and jumpy. Makes alot of noise too.
We didn’t have breakfast. Location in downtown Utica was fine
Stayed in September 2023
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Reviewed: August 28, 2023
James
United States2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed
- • Stayed 1 night
Old, loud AC units. Fold-out sofa was a joke - very uncomfortable. Not many sheets in the room for it.
Staff was great
Stayed in August 2023
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Reviewed: August 8, 2023
David
Canada5 Reviews9.0“Very enjoyable one-night stay!”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Liked everything about it!
Location, great restaurants nearby.
Stayed in August 2023
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Reviewed: June 30, 2023
Yolanda
United States3 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
No complaints.
Breakfast was good. Variety to choose from. Room was clean and comfortable.
Stayed in June 2023
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Reviewed: June 22, 2023
James
United States7 Reviews8.0“The jackhammers in the morning were annoying.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
I wish the staff would have let me know there was a construction project going on outside my room.
The staff was very friendly. The room was large enough. There were plenty of outlets.
Stayed in June 2023
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Reviewed: May 22, 2023
Melissa
United States5 Reviews9.0Wonderful- • Leisure trip
- • Group
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
N/a
Friendly. Clean. Modern. Comfortable.
Stayed in March 2023
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