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Reviews of Pocono Resort & Conference Center - Pocono Mountains 2 stars

35 Hospitality Way Route 940 , Lake Harmony, PA 18624, United States

#18 of 19 hotels in Lake Harmony

Guests' Choice

Review score

Based on 888 hotel reviews

4.6

Score breakdown

  • Cleanliness

    5.4

  • Comfort

    5.6

  • Location

    6.6

  • Facilities

    5.0

  • Staff

    6.6

  • Value for money

    5.5

  • Free WiFi

    5.0

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Showing 1 – 25

  • Reviewed: 26 October 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    The rooms are out dated Rooms had a old smell to them Curtains were stained Water was yellowed Pool was dirty Would not recommend this to anyone

    Stayed in October 2023

  • Reviewed: 9 October 2023

    6.0
    Skip this one
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is in disrepair. Wall paper peeling, no fans in the bathrooms, lighting is very dim, towels are threadbare. It looks like a scene from a scary movie. For $80 a night, I should not have expected much more.

    You g lady that worked the front desk was our only interaction when we checked in. Very pleasant and helpful.

    Stayed in October 2023

  • Reviewed: 2 October 2023

    6.0
    is good for night
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    they don't have breakfast

    that bed was comfortable

    Stayed in September 2023

  • Reviewed: 7 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No working people no clean in picnic area no clean in the bathroom deah

    The swimming pool and the bed

    Stayed in September 2023

  • Reviewed: 5 September 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    It just needs renovations. The beds personally were uncomfortable for me.

    The staff was very nice and helpful. The pool was amazing. It was heated and spacious. The rooms are very spacious.

    Stayed in September 2023

  • Reviewed: 4 September 2023

    4.0
    Upset traveler
    • Leisure trip
    • People with friends
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff unfriendly. No hot tub like it said on website. No breakfast like it said on website. The TV remote didn't work. The carpet was duct taped together. Other guests were outside with bongos and a barn fire at 3am!

    The pool was nice. The bathroom was clean.

    Stayed in September 2023

  • Reviewed: 28 August 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • King Room with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    The room 122 was filthy with water, wetting clothes and suitcases.

    Stayed in August 2023

  • Reviewed: 27 August 2023

    5.0
    Would not stay more than one night and next time will definitely go with site that is well known.
    • Leisure trip
    • Group
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Windows leaked from rain. Halls smelled like cat. No breakfast just coffee. Restaurant was closed. Was not at all like advertisement on website. Whole property needs a complete overhaul. Key fobs would not work properly. Had to try several times each entry.

    Room was clean but, Beds were comfortable.

    Stayed in August 2023

  • Reviewed: 21 August 2023

    5.0
    We only needed a place to sleep so we could do our thing for the money that we spent it was good
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The view out the window, picnic tables out by the field

    We love the view big window view of the woods, really love that the room was nice when we first got there there was nobody at the desk they left the phone number to call. Could not get a hold of anybody. Left a message. Guy called me back I was already going out to dinner, when we got back there around 5 o’clock there was a young lady there who was very nice and very helpful. We got to our room and no toilet paper and the sink was clogged immediately went back down and the lady switched our room. The room was good. The beds were very comfortable. We loved the view Out the window. I think the police Musta had a flood when you walked into the entrance to the lobby was a mildew is flooded smell, but I believe they were putting a roof on and we had some pretty bad storms and water leaked and not their fault. They were apologetic about the smell of the pool looked good. We didn’t get a chance to go in it. There were people having fun in the pool tables outside to sit out which was nice. The location was great for what we wanted to do when where we were going they had fresh coffee in the morning down in the lobby, which was very nice And the coffee was good. The bathroom was clean the police was clean for the most part. I think we got a good deal for the price we paid. We only needed a place to sleep again. I want to see the lady at the front desk when we got back there that night was very nice and there was a gentleman. I believe he was cleaning rooms and maintenance who was very helpful. He was a foreigner. I don’t think he spoke much English but he really tried. He was a nice guy. And they did have a fire ring. Some people are sitting out at night around in Fire rooof Family, which was nice to see.

    Stayed in August 2023

  • Reviewed: 27 July 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    carpet in room wet ,room smells of mold, no bar or restaurant inside very dark and gloomy needs a lot of work

    Stayed in July 2023

  • Reviewed: 26 June 2023

    4.0
    the hotel was disappointing
    • Leisure trip
    • Couple
    • King Room with Spa Bath
    • Stayed 1 night

    I was unimpressed with the room had a ceiling tile falling down in the bathroom. bar and restaurant where both closed. the appearance of the build looked run down. and no ice machine

    Stayed in June 2023

  • Reviewed: 18 June 2023

    4.0
    Disappointing
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was very misleading the pictures that you see online and on the website is Nothing like you will see when you actually are in the hotel.

    The hotel wasn't too far from the water park that I wanted to take my family soon

    Stayed in June 2023

  • Reviewed: 5 June 2023

    5.0
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 26 April 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    . Looks like the they were in the middle of remodeling, rooms need a little remodeling on 2nd floor. The pool was extremely cold. Just wished the pool was warm that was the main reason for booking at this hotel.

    We liked our stay Thursday to Saturday on 2nd floor.When we got there the place look abandoned but when we went around the hotel there was a few cars. Other then that service was great. Well treated.

    Stayed in April 2023

  • Reviewed: 25 April 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Needs to be more clean. The building needs a lots of works. Water damaged on the roofs and walls with mold.

    Stayed in April 2023

  • Reviewed: 27 March 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    the sauna and gym was not in operation. No cleaning of room, or new towels over a 3 day stay.

    Stayed in March 2023

  • Reviewed: 5 March 2023

    6.0
    over
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    it’s out dated smelled of animal very noisy

    the bed was comfortable

    Stayed in March 2023

  • Reviewed: 27 February 2023

    4.0
    What else can someone say?
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was dingy and rundown A lot of stuff was broken wallpaper falling down found trash under the bed that was never clean some real creepy stuff health certificate by the pool was from 2001

    Stayed in February 2023

  • Reviewed: 24 February 2023

    5.0
    you get what you pay for
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Surprise waterfall at the door from upstairs.

    it’s cheap

    Stayed in February 2023

  • Reviewed: 5 December 2022

    5.0
    overall good if you just need a night to crash
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the heat in the room didn’t work, shower wasn’t as nice as pictures

    lots of people , food was average

    Stayed in September 2022

  • Reviewed: 16 October 2022

    4.0
    it could be great but it just wasn’t
    • Leisure trip
    • Couple
    • King Room with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    a lot of stuff was broken, it wasn’t well kept. The pool was dirty, no breakfast. it could be great but it just wasn’t

    hot tub in the bedroom

    Stayed in September 2022

  • Reviewed: 10 October 2022

    4.0
    Could have been better.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night

    We look forward to breakfast when we stay over,they told us that it was discontinued.The restaurant/pool area was dark-the lights were turned off,I could not see the vending machines clearly.The place was dingy and run-down and the grass needed to be cut and the parking lot had weeds growing out of the cracks.

    Check-in was good,the front desk person was friendly.They had free coffee in the lobby,but you had to walk all the way down to get it.

    Stayed in October 2022

  • Reviewed: 21 August 2022

    4.0
    we just sleep there. we could find any other hotel motel with availability
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    out side the side walking are in terribly condition it is danger to walk and twist you ankles and it is a big building good price they need a upgrade to bit can be excellent

    the view of out it is a beautiful florest

    Stayed in August 2022

  • Reviewed: 15 August 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The tiles in the bathroom were stained black. The ceilling tiles in bathroom were stained n galling from a leak

    It was cheap

    Stayed in August 2022

Showing 1 – 25

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