309 Ownby Street, Gatlinburg, TN 37738, United States
#434 of 540 hotels in Gatlinburg
Guests' ChoiceBased on 1297 hotel reviews
6.4Cleanliness
6.9
Comfort
6.9
Location
7.6
Facilities
6.5
Staff
7.8
Value for money
7.1
Free WiFi
6.3
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End of dialog contentReviewed: 6 April 2024
Debbie
United StatesWhen I arrived beds were not changed with clean bedding floors were dirty and maid service didn’t clean the room or offer clean towels. Clean my own room and changed the bedding myself. We also had to kill roaches .
The desk clerk was nice and we loved seeing the bear cone every night.
Stayed in April 2024
Reviewed: 6 April 2024
Kelly
United StatesThey need to clean better! We walked in to a dirty room!
Good location.
Stayed in March 2024
Reviewed: 1 April 2024
Lucas
United StatesRuin down part of Gatlinburg
Price
Stayed in March 2024
Reviewed: 1 April 2024
Heather
United StatesThe bed was hard. pillows were flat. Parking was hard.
Love the area
Stayed in March 2024
Reviewed: 27 March 2024
Tracy
United StatesReplace the bed and put up warning signs about the bears.
Location was fine,bed needs to be replaced,not comfortable.
Stayed in March 2024
Reviewed: 19 March 2024
Nakita
United StatesBed was a bit hard for me. Felt like a stiff new bed. Shower head wasn't great but it worked.
I have stayed here in the past and it was rough, but I was pleasantly surprised to have an updated room. It was clean! No dirt, hair or bugs!!
Stayed in March 2024
Reviewed: 4 March 2024
Megan
United StatesThe heat/air would not power on had to wait for maintenance. The remote in bedroom did not work. The faucet in shower was barely hanging on. But the room was clean, beds are hard. The doggies enjoyed the stay! Needs a fenced in area for the pets. Great location!
The staff is wonderful!!
Stayed in March 2024
Reviewed: 4 March 2024
Michael
United StatesThe staff member was kinda rude upon checkin
The cost was good.
Stayed in March 2024
Reviewed: 6 February 2024
Ken
United StatesOutside dumpy!
Clean
Stayed in February 2024
Reviewed: 5 February 2024
April
United StatesThere was no coffee maker in the room. The parking lot could be much better, but that didn't mess up our weekend
It was close to the things we wanted to do the staff was friendly
Stayed in February 2024
Reviewed: 21 January 2024
Molly
United StatesFront staff was nice
Good price but had to clean the room b4 we could stay in it.... and of course clean the bathroom and even bought new cover and sheets......
Stayed in December 2023
Reviewed: 16 January 2024
Ashley
United StatesThere were roaches 2 different nights that came out in the bathroom. The lack of toiletries was sub par.
The bed was super comfortable. The heat kept the room at a pleasant temperature.
Stayed in December 2023
Reviewed: 8 January 2024
Elizabeth
United StatesBathroom was nasty
Pet friendly
Stayed in December 2023
Reviewed: 2 January 2024
Heather
United StatesThe parking. There we not enough spaces and they did not enforce the towing rule.
It was clean.
Stayed in January 2024
Reviewed: 30 December 2023
Deborah
United Statesall up hill
the bears
Stayed in December 2023
Reviewed: 29 December 2023
Traci
United StatesThe exterior and outside corridors were not well kept and had broken items laying around. Also, smoking was allowed on the shared balconies which was very off-putting to those that don’t want the smell in their area.
They room seemed renovated and nice.
Stayed in December 2023
Reviewed: 26 December 2023
Richard
United StatesThe bed was a little worn out. Very stiff.
It was clean. Had plenty of towels in room, did not have to ask for more.
Stayed in December 2023
Reviewed: 16 December 2023
Lisa
United StatesRoom wasn’t cleaned the entire week we were there, on/off handle for shower was broken. Hard to regulate water temp, sink dripped.
Easy check in, distance to the strip, pet friendly, saws bears every night out front of room, comfy beds
Stayed in December 2023
Reviewed: 18 November 2023
Robert
United StatesKnobs on jacuzzi missing. Shower and commode too short. No drinking glasses.
Comfortable bed
Stayed in October 2023
Reviewed: 12 November 2023
Brittney
United StatesFloor could have been cleaner. Some cosmetic things need done around the hotel itself. Smell of people smoking every night outside.
Was able to bring our pup along. Room was updated. Location was great.
Stayed in November 2023
Reviewed: 5 November 2023
Kailee
United StatesDirty spa
Price
Stayed in October 2023
Reviewed: 23 October 2023
Corona
United StatesThe rooms were pretty dirty especially the floors, was disappointed since I'm a housekeeper for a motel and know that's unacceptable
We liked the location and the rate of motel, the staff there was amazing wonderful and friendly
Stayed in October 2023
Reviewed: 11 October 2023
Rebekah
United StatesParking and the appearance of the place like hallways, etc. could’ve been fancied up
Bed was comfortable and the whirlpool was nice
Stayed in October 2023
Reviewed: 5 October 2023
Jeanette
United StatesCleanest
The location
Stayed in October 2023
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