5501 Carnegie Boulevard, SouthPark, Charlotte, NC 28209, United States of America
#61 of 184 hotels in Charlotte
Guests' ChoiceBased on 359 hotel reviews
8.5Cleanliness
8.8
Comfort
8.9
Location
9.2
Facilities
8.7
Staff
8.9
Value for money
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 28, 2024
Anita
United States of AmericaCool "funky" decor!
Stayed in January 2024
Reviewed: March 18, 2024
Robert
United States of AmericaThe only thing I didn’t like was that the last night I was there me and my fiancé found a bed bug in the sheets. After getting bitten multiple times. I feel like that is crazy after all the other good things about the room.
I like how the room quality and appearance matched my expectations. The room service was good. The fitness center was very nice and a fun little area. The area the hotel is in is a good place to be and not have to worry about anything crazy happening.
Stayed in March 2024
Reviewed: March 18, 2024
Darius
United States of AmericaNothing at all. Staff was amazing!
Located in the middle of everything!
Stayed in March 2024
Reviewed: March 6, 2024
Tricia
United States of AmericaEverything was great.
Breakfast was good. The staff works hard to satisfy you.
Stayed in March 2024
Reviewed: February 9, 2024
Sarah
United States of AmericaHallway was pretty beat up.
Accessibility, up to date decor, onsite Starbucks, and exceptional team members.
Stayed in February 2024
Reviewed: February 7, 2024
Samer
JordanIt is a bit of an old property
Best location in SouthPark
Stayed in February 2024
Reviewed: January 29, 2024
Tamara
United States of AmericaI wish the balcony was outside. And the other guest children were very loud in the lobby you could hear from the room
Modern rooms and facilities
Stayed in January 2024
Reviewed: January 2, 2024
Holly
United States of AmericaNo complaints!
Plenty of parking, spacious rooms, comfortable beds, friendly staff, good food at restaurant, awesome location walk to South Park mall. Kids loved the pool!
Stayed in January 2024
Reviewed: December 30, 2023
Mary
United States of AmericaBedding- sheets were not changed when bed was made.
Stayed in December 2023
Reviewed: November 13, 2023
Cierra
United States of AmericaThe staff both at night and morning was in a rush to get us out their face! The one from our arrival was speaking fast, my husband said it was bc she was in a rush to get back to her text messaging. I missed the phone in her hand. Neither of them ever said anything to make us feel welcome, or to welcome us back! No formal greeting or farewell. More like, here is your receipt. Ohhh! Our towels looked like someone was just using the room before us. I’ve never seen a hotel with jacked up towels. They were not neatly folded. One rag was sitting on the counter all sprawled out like… really? My husband told me he didn’t touch anything in the bathroom. They need to be a lot more tidy and professional when setting up the bathroom.
Loved the modern design of the room! Beautiful! Nice and quiet! Love the late check out of 12p! The food was amazing! Shrimp and grits and fries!!! Woww!!! Never had so good of food at a hotel!!
Stayed in November 2023
Reviewed: November 13, 2023
Geneva
United States of AmericaHad room service on Saturday night. There items we did not receive and we chose not to call about it. I spoke to the front desk and the young African American man was great enough to discount the meal. Was not easy eating sitting on our beds. On Sunday we went down to breakfast, explained to the hostess we had only 45 minutes for breakfast. She quickly said it was not possible. We left and unfortunately stopped at McDonalds for a breakfast sandwich. I was traveling with my 92 year old mother and an 85 year old family friend. The lack of grab bars in the shower was unnerving for them. Please consider seniors when designing your facilities.
The breakfast was tasty. Food was cooked to our liking. Grits, sausage, bacon, toast and coffee was good. Room service food was also good. Menu choices seemed limited, but what you had and we ordered was cooked nicely.
Stayed in November 2023
Reviewed: November 6, 2023
Ike
United States of American/a
n/a
Stayed in September 2023
Reviewed: November 6, 2023
Shana
United States of AmericaClub lounge was hit or miss
Nice rooms. Quiet hotel.
Stayed in September 2023
Reviewed: October 23, 2023
Brandi
United States of AmericaThe room could have been swept and mopped better. There were toenail clippings under the bathroom vanity when we arrived.
Stayed in September 2023
Reviewed: October 7, 2023
Michelle
United States of AmericaLove the whole atmosphere
Stayed in September 2023
Reviewed: September 12, 2023
Monica
United States of AmericaCould hear entire conversation of occupants through the connecting door
Located near the mall and low crime area
Stayed in September 2023
Reviewed: September 6, 2023
Kelli
United States of AmericaDirty hallway carpet but not too noticeable
The room was fantastic
Stayed in September 2023
Reviewed: August 28, 2023
Huff
USALike how quite it was
Liked how clean the room was
Stayed in August 2023
Reviewed: August 23, 2023
Crystal
United States of AmericaEverything was great. It was a beautiful establishment. The room was clean and anything I may have needed the staff was very accomodating.
Stayed in August 2023
Reviewed: August 21, 2023
Samantha
United States of AmericaNeed a better size pool
Stayed in August 2023
Reviewed: August 21, 2023
Michael
United States of AmericaNo microwave or refrigerator in the room
It was clean, well kept, and had a very homey feel!
Stayed in August 2023
Reviewed: August 9, 2023
Sara
United States of AmericaThe price of the food.
Beds were very comfortable. Rain shower was awesome. Loved proximity to restaurants.
Stayed in August 2023
Reviewed: July 31, 2023
Shakista
United States of AmericaThere should be a microwave in the room vs having to go down on the first floor to use that one, and then on top of that it's not clean. The pool should be bigger due the number of guests staying at the hotel.
I loved the bathroom and the HOT water for the shower. The room was very spacious, and I liked the set-up of the room. Having the nearby restaurants is a PLUS!
Stayed in July 2023
Reviewed: July 17, 2023
Sandra
United States of AmericaNothing
Everything
Stayed in July 2023
Portaria, Greece
Lomita, USA
Rjukan, Norway
Les Sables-d'Olonne, France
Cabourg, France
Fiskars, Finland
Florence, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content