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  5. Reviews of Renaissance Charlotte SouthPark Hotel

Reviews of Renaissance Charlotte SouthPark Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5501 Carnegie Boulevard, SouthPark, Charlotte, NC 28209, United States of America

#61 of 184 hotels in Charlotte

Guests' Choice

Review Score

Based on 359 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    9.2

  • Facilities

    8.7

  • Staff

    8.9

  • Value for money

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 28, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Room with King Bed or Two Double Beds
    • Stayed 1 night

    Cool "funky" decor!

    Stayed in January 2024

  • Reviewed: March 18, 2024

    7.0
    It was a good weekend to get away with my wife
    • Leisure trip
    • Couple
    • Room with King Bed or Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The only thing I didn’t like was that the last night I was there me and my fiancé found a bed bug in the sheets. After getting bitten multiple times. I feel like that is crazy after all the other good things about the room.

    I like how the room quality and appearance matched my expectations. The room service was good. The fitness center was very nice and a fun little area. The area the hotel is in is a good place to be and not have to worry about anything crazy happening.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    10
    Max is the goat. Karina is the best bartender!
    • Leisure trip
    • Couple
    • Room with King Bed or Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing at all. Staff was amazing!

    Located in the middle of everything!

    Stayed in March 2024

  • Reviewed: March 6, 2024

    10
    Check in was simple, the room was comfortable and the amenities were good.
    • Leisure trip
    • Family with young children
    • Room with King Bed or Two Double Beds
    • Stayed 1 night

    Everything was great.

    Breakfast was good. The staff works hard to satisfy you.

    Stayed in March 2024

  • Reviewed: February 9, 2024

    9.0
    Great stay while we were away from home.
    • Leisure trip
    • Couple
    • Room with King Bed or Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Hallway was pretty beat up.

    Accessibility, up to date decor, onsite Starbucks, and exceptional team members.

    Stayed in February 2024

  • Reviewed: February 7, 2024

    9.0
    All in all it was excellent and fulfilling the need
    • Business trip
    • Solo traveler
    • Upper Level Room with King Bed or Two Double Beds - Club Level
    • Stayed 2 nights
    • Submitted from a mobile device

    It is a bit of an old property

    Best location in SouthPark

    Stayed in February 2024

  • Reviewed: January 29, 2024

    9.0
    Everything you need is at the hotel
    • Leisure trip
    • Couple
    • Room with King Bed or Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I wish the balcony was outside. And the other guest children were very loud in the lobby you could hear from the room

    Modern rooms and facilities

    Stayed in January 2024

  • Reviewed: January 2, 2024

    10
    Perfect stay!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    No complaints!

    Plenty of parking, spacious rooms, comfortable beds, friendly staff, good food at restaurant, awesome location walk to South Park mall. Kids loved the pool!

    Stayed in January 2024

  • Reviewed: December 30, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 3 nights

    Bedding- sheets were not changed when bed was made.

    Stayed in December 2023

  • Reviewed: November 13, 2023

    10
    Mostly amazing, just work on who is working that front desk & folding the bathroom towels!!
    • Leisure trip
    • Couple
    • Room with King Bed or Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The staff both at night and morning was in a rush to get us out their face! The one from our arrival was speaking fast, my husband said it was bc she was in a rush to get back to her text messaging. I missed the phone in her hand. Neither of them ever said anything to make us feel welcome, or to welcome us back! No formal greeting or farewell. More like, here is your receipt. Ohhh! Our towels looked like someone was just using the room before us. I’ve never seen a hotel with jacked up towels. They were not neatly folded. One rag was sitting on the counter all sprawled out like… really? My husband told me he didn’t touch anything in the bathroom. They need to be a lot more tidy and professional when setting up the bathroom.

    Loved the modern design of the room! Beautiful! Nice and quiet! Love the late check out of 12p! The food was amazing! Shrimp and grits and fries!!! Woww!!! Never had so good of food at a hotel!!

    Stayed in November 2023

  • Reviewed: November 13, 2023

    7.0
    It was a basic place to be for two nights. Nothing to have me back.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Had room service on Saturday night. There items we did not receive and we chose not to call about it. I spoke to the front desk and the young African American man was great enough to discount the meal. Was not easy eating sitting on our beds. On Sunday we went down to breakfast, explained to the hostess we had only 45 minutes for breakfast. She quickly said it was not possible. We left and unfortunately stopped at McDonalds for a breakfast sandwich. I was traveling with my 92 year old mother and an 85 year old family friend. The lack of grab bars in the shower was unnerving for them. Please consider seniors when designing your facilities.

    The breakfast was tasty. Food was cooked to our liking. Grits, sausage, bacon, toast and coffee was good. Room service food was also good. Menu choices seemed limited, but what you had and we ordered was cooked nicely.

    Stayed in November 2023

  • Reviewed: November 6, 2023

    10
    Very Good
    • Leisure trip
    • Solo traveler
    • Room with King Bed or Two Double Beds
    • Stayed 1 night

    n/a

    n/a

    Stayed in September 2023

  • Reviewed: November 6, 2023

    9.0
    Nice rooms.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Club Level
    • Stayed 3 nights
    • Submitted from a mobile device

    Club lounge was hit or miss

    Nice rooms. Quiet hotel.

    Stayed in September 2023

  • Reviewed: October 23, 2023

    10
    Very nice hotel!
    • Leisure trip
    • Couple
    • Room with King Bed or Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The room could have been swept and mopped better. There were toenail clippings under the bathroom vanity when we arrived.

    Stayed in September 2023

  • Reviewed: October 7, 2023

    10
    Will book again
    • Leisure trip
    • Couple
    • Room with King Bed or Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Love the whole atmosphere

    Stayed in September 2023

  • Reviewed: September 12, 2023

    9.0
    Will return on my next trip to city and stay at the same hotel
    • Leisure trip
    • Family with young children
    • Room with King Bed or Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Could hear entire conversation of occupants through the connecting door

    Located near the mall and low crime area

    Stayed in September 2023

  • Reviewed: September 6, 2023

    8.0
    Great stay , very accommodating and room is amazing luxury
    • Leisure trip
    • Solo traveler
    • Room with King Bed or Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty hallway carpet but not too noticeable

    The room was fantastic

    Stayed in September 2023

  • Reviewed: August 28, 2023

    10
    Very happy
    • Leisure trip
    • Couple
    • Room with King Bed or Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Like how quite it was

    Liked how clean the room was

    Stayed in August 2023

  • Reviewed: August 23, 2023

    9.0
    Birthday Blast
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night

    Everything was great. It was a beautiful establishment. The room was clean and anything I may have needed the staff was very accomodating.

    Stayed in August 2023

  • Reviewed: August 21, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Room with King Bed or Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Need a better size pool

    Stayed in August 2023

  • Reviewed: August 21, 2023

    10
    This is our second time staying, and we’ve enjoyed it both times. Would definitely recommend to others and we will be ba
    • Leisure trip
    • Couple
    • Room with King Bed or Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    No microwave or refrigerator in the room

    It was clean, well kept, and had a very homey feel!

    Stayed in August 2023

  • Reviewed: August 9, 2023

    10
    Awesome birthday trip
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Club Level
    • Stayed 1 night
    • Submitted from a mobile device

    The price of the food.

    Beds were very comfortable. Rain shower was awesome. Loved proximity to restaurants.

    Stayed in August 2023

  • Reviewed: July 31, 2023

    7.0
    The price was good for the 1 night we stayed.
    • Leisure trip
    • Couple
    • Room with King Bed or Two Double Beds
    • Stayed 1 night

    There should be a microwave in the room vs having to go down on the first floor to use that one, and then on top of that it's not clean. The pool should be bigger due the number of guests staying at the hotel.

    I loved the bathroom and the HOT water for the shower. The room was very spacious, and I liked the set-up of the room. Having the nearby restaurants is a PLUS!

    Stayed in July 2023

  • Reviewed: July 17, 2023

    10
    I will be staying again staff was fantastic and so welcoming
    • Leisure trip
    • Travelers with friends
    • Upper Level Room with King Bed or Two Double Beds - Club Level
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything

    Stayed in July 2023

Showing 1 - 25

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