5660 Emerald Court, Mentor, OH 44060, United States of America
#2 of 8 hotels in Mentor
Guests' ChoiceBased on 70 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
8.8
Facilities
8.4
Staff
8.9
Value for money
7.9
Free WiFi
6.2
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: March 18, 2024
Javier
United States of AmericaExpensive
Clean comfortable
Stayed in March 2024
Reviewed: June 28, 2023
Michael
United States of AmericaBreakfast. The eggs were not as good as at other Residents Inns that I have stayed. Also, the overall selection of food was limited.
Loved our suite and the staff were so friendly.
Stayed in June 2023
Reviewed: May 23, 2023
Johanna
United States of Americachecked out early waiting for credit for 3 nights vs 4. Gave enough notice was told would not be charged for 4 nights
friendly staff
Stayed in May 2023
Reviewed: May 16, 2023
Robin
United States of Americanoise from highway.
excellent staff very helpful. good choice restaurants in east walking distance. room was super clean.
Stayed in May 2023
Reviewed: January 3, 2023
Ann
United States of Americait was a little more expensive than I was hoping it to be
The availability of a 2-bedroom suite is great for our family
Stayed in December 2022
Reviewed: November 3, 2022
B
United States of AmericaMy room was not close to an elevator, so I had some difficulty carrying my luggage up and down stairs.
The staff is wonderful. They are very friendly and attentive. My door lock did not work properly. I made one short call and maintenance was there to fix it right away
Stayed in October 2022
Reviewed: September 30, 2022
Sonja
United States of AmericaThe dining area for breakfast is gently worn and needs a redo. Safety bar to get in the tub is at the end where the toilet is next to it. Move the vertical safety bar to the open end of the tub. Thanks
Location was great. Staff was very nice.
Stayed in September 2022
Reviewed: August 2, 2022
Tim
United States of AmericaI think the breakfast & coffee bar could do a lil better. Out of Raisin Bran, and coffee bar would be nice if it had French Vanilla creamer.
Cleanliness and Location were great. The staff was super helpful with our needs, WiFi support, a bathroom door - loose hinge even accommodated a late check out we did not even use.
Stayed in August 2022
Reviewed: August 2, 2022
Penny
United States of AmericaI booked through an online service, and when my traveling family changed due to covid, I couldn't change my accommodations at the desk when I checked in. No big deal. Just would have been nice if she could have done it.
All was good.
Stayed in May 2022
Reviewed: March 22, 2022
Bigdog49er
United States of AmericaBooking.coms comments of the room and what they have what you are to get is way off then what you really get.
The employees there are freindly and try there best to help.The room we had was set up very nice was a suite and could actually live in it like an apartment.
Stayed in March 2022
Reviewed: October 12, 2021
Laurie
United States of AmericaFurniture stained and dented. Grout was moldy in shower. Sheets were clean but Ill-fitting and worn. This is the shabbiest Residence Inn I’ve stayed in. Not the quality I expected.
Great staff! Central location near major roads.
Stayed in October 2021
Reviewed: July 17, 2021
Josie
United States of AmericaOur room was next to the housekeepers closet and could hear thumping from 6:30am on. Asked for a few things that were missing from our room and had to ask several people.
Staff was friendly and knowledgeable about area. Room was clean, along with general facility.
Stayed in June 2021
Reviewed: July 4, 2021
Crista
United States of AmericaThe bed was absolutely horrible It was hard and very uncomfortable felt like sleeping outdoors on a rock both my husband and I did not get a good nights sleep
Close and convenient to where we needed Staff was very friendly Clean and neat environment
Stayed in July 2021
Reviewed: May 24, 2021
Scott
United States of Americafor the location and the people that were staying & living at this hotel the price was extremely high.
the room size was great.
Stayed in May 2021
Reviewed: November 6, 2023
Daymire
United States of AmericaEverything
Stayed in November 2023
Reviewed: October 30, 2023
Johanna
United States of AmericaThe front desk very helpful and friendly. Breakfast was delicious!
Stayed in October 2023
Reviewed: June 9, 2023
Sherry
United States of AmericaThe walls were noticeable dirty, found a bottle in the floor of my room. breakfast was limited
two bedroom and two bath, check in went quickly
Stayed in June 2023
Reviewed: April 30, 2023
Sarah
United States of Americavery clean and spacious
Stayed in April 2023
Reviewed: April 10, 2023
Ashlee
United States of AmericaThe room was a studio not a one bedroom as the picture led me to believe. The first room was not clean..human hair on the floor in the bathroom...the fridge was dirty...and when we went to pull out the sofa bed there was animal hair all along the back of the sofa. My kids are allergic so they moved us to an allergen free room which was much cleaner.. but it was still a hassle to have to move our family of 5. The beds are really firm
The breakfast had decent options. The kitchen was nice The staff were helpful
Stayed in April 2023
Reviewed: March 18, 2023
Mls324
United States of AmericaNothing to complain about.
The room was huge and spacious and very clean and comfortable. The noise level was almost none. The staff was very friendly and helpful.
Stayed in March 2023
Reviewed: February 20, 2023
Kawana
United States of Americabreakfast
clean. comfortable. spacious
Stayed in February 2023
Reviewed: July 11, 2022
Lorie
United States of America100% top notch. Staff was amazing from front desk to housekeeping. Very clean great showers and very comfortable bed. We stay in Mentor once a year and will not stay at another location again. Great value
Stayed in July 2022
Reviewed: July 5, 2022
Cheryl
United States of Americasheets/blankets are not long enough for a king size bed. The road noise outside of the room
the size and space of room. I liked how the tv swiveled for both the living space and the bedroom
Stayed in July 2022
Reviewed: July 2, 2022
Lora
United States of AmericaNot enough trash cans
The staff were friendly and helpful
Stayed in June 2022
Showing 1 - 25
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