poor quality of toilet paper, excessive bugs in the pool deck

Excellent service at front desk, delicious breakfast

Stayed in October 2023

My sister smokes. Even though it is a smoke free establishment, should have designated smoking area outside for those that do smoke.

Location. Close to beaches, restaurants, etc.

Stayed in July 2023

Their renovations are coming along nicely!!!!

Stayed in April 2023

The room was great. Everything was clean. Only issue that I had was the room was very humid. For some reason everything was wet. I thought it was just the AC until i heard another person complaining about the same thing.

The breakfast was very good. Simple. Breakfast staff was really friendly.

Stayed in September 2022

No complaints

Nice breakfast, it was fine and varied. Ability to have pets a plus as was the pool and hot tub.

Stayed in September 2022

the rooms were very very dusty and could’ve definitely used a deep cleaning

it was in a great location for us

Stayed in August 2022

Room did not smell good. smelled muggy.

close to location I needed.

Stayed in August 2022

Location -convenient to drive to the Key West Express.

Stayed in June 2022

Our room needed vacuuming and we needed fresh towels. We asked for towels. No attention to room cleaning during our stay. We had tracked sand in. No way to sweep or vacuum ourselves. Other than that, it is a great place! From above question: I had no idea we could pay for extra services, like attractions during our stay. I did not know the closest beach was Punta Rassa. Sometimes staff offers such info, which would have been helpful to us since we didn't know the area.

Wonderful breakfast selections. We had an ocean side view! Location provides easy access to Sanibel Island, etc. Publix grocery store was so close you could walk to it, which was very convenient. Great amenities. Just about everything you need. Our room was perfect with separate bedrooms, two bathrooms and living space with kitchen. We were on the 6th floor, we had very quiet area.

Stayed in August 2022

We are animal lovers however, we do feel that those with barking dogs should be placed in an area of the hotel where those of us who do not have barking dogs are placed. Dogs barking in the evening, during the night and in the morning. When staying at a hotel you hope to have a relaxing time. However, all we heard was barking dogs.

Accomendations were very nice. Staff was helpful and very friendly. Very nice breakfast set up. Room was clean and very comfortable.

Stayed in July 2022

location was great!

staff was great specially the buffet lady she was by her self and did an awesome job. there was a lot of ppl and she was making sure everything was full.

Stayed in July 2022

Location, good breakfast and nice staff.

Stayed in June 2022

The swamp!

The location was good however it is next to a swamp that smells!

Stayed in March 2022

wish room had a balcony. breakfast time was too short (6.30 to 9.30a runs too early). breakfast was missing several items (waffles, eggs, sausages - signs were placed around the kitchen, but no food to be seen). simple basic cereals would have been good. one toaster (lineups!). too much disposable, single use items (utensils, bowls) - what a waste. fox news is not necessary (how about sports or something relaxing). too few towels in the room, and no bedding for the extra sofa bed (shouldn't have had to ask). sofa bed itself is pretty uncomfortable (that's typical though).dishwasher was noisy and leaked all over the floor. a-c/fan in the room was quite noisy as well.

pool and basketball court. front desk was helpful. lounge area was nice and clean. laundry facilities were useful. tea, coffee and cookies were good. pool was open until 10pm (great!).

Stayed in March 2022

I got sick and was unable to make it. I just started using booking.com and i did not realize it was non refundable when i booked it. The property would be able to confirm I never arrived. I understand your policy now but if i cannot get this refunded this one time I will have to use someone else's service.

Stayed in February 2022

furniture is dated, fridge had some dings in the door and quite noisy but overall nothing important to me; worse thing was the neighboring room where was a incessantly barking dog. I guess the owners were going to the beach and would leave the dog at the hotel. I think it’s barbaric to bring dogs to hotels toward fellow travelers and for the poor animals.

very clean, very nice staff, good breakfast. the mattress and pillows the best, had a very nice sleep. cosmetics provided were excellent.

Stayed in November 2021

friendly staff. very nice room decor and kitchen is well equipped with everything you need including dish soap and paper towels. Their breakfast has a variety of choices. very pleased with my stay here

Stayed in November 2021

Breakfast was not what it used to be. It was eggs and sausage each day no variety. Always out of muffins.

Stayed in August 2021

I wish breakfast would have fresh fruits.

The room size is very good. The location is good too. The outlet mall is cross the street and a grocery store is next building.

Stayed in August 2021

Breakfast was a little disappointing. Although I speak and understand Spanish it was very disappointing that the breakfast staff couldn’t communicate in English. My wife and children couldn’t communicate to tell them what they wanted.(Remember English is the first language in this country)

Hotel was very nice….room was comfortable and spacious

Stayed in July 2021

The place was great... my only suggestion is to improve cleaning under the sofa beds. We used it and cleaning was poor. But overall, we had a great stay.

Stayed in July 2021

Needed more towels…

Customer service-Cherokee was so helpful and kind-room was clean-May be helpful to provide towels.

Stayed in June 2021

The button for the 4th floor does not work in the elevator closest to the reception. U hace the take stair... There is no soap in the pool bathroom. There was none during Saturday Sunday and Monday.

Staff from housekeeping and breakfast were awesome. Reception staff was good.

Stayed in May 2021

Nothing

Decent hotel for the price range

Stayed in April 2021