Convenient to Palisades Tahoe with ski lift and shuttle. Variety of things to do for families including play area, pool and hot tubs.

Stayed in April 2024

Dinner places are pricy and do not have much choice.

Room is OK, location is very convenient, breakfast is amazing even though a little bit price.

Stayed in April 2024

If I were to nitpick.. The bathroom felt a little outdated, and the sink was small. I felt that the pool could have been kept a little cleaner? Saw a lot of pebbles/dust/pieces of plastic settled on the pool floor. Oh and I wished they gave us some slippers to wear with the robes! Ahh but I enjoyed my stay nonetheless.

First of all, excellent location! We loved how the chair lift was just outside our door lol easy access to Palisades Tahoe. I enjoyed the spa pools, love how they decorated the surrounding trees with lights too. And talk about the luxurious robes! Overall great resort with well equipped facilities!

Stayed in March 2024

Extra fees create an overpriced bottomline

Close to Palisades.

Stayed in March 2024

All restaurants were fully booked. How is that even possible?

Parking and resort chair. Hot tub.

Stayed in February 2024

If you need service in your room, you need to request it. A few times I ran out of toilet paper. We booked 2 rooms at over $800/night so 2 rooms for 1600/night for my family of 4 during Christmas and New Years. You would think you the Hyatt would have better service.

I like the convenience of ski in and out.

Stayed in January 2024

Sadly, bathroom wasn't cleaned well. Toilet had bm splatter under seat that my hubby found first thing. Floor was not swept/ mopped. Shower doors had soap/shampoo drip marks inside from last person. It wasn't hard water stains because it came off during our first few uses so I know it was splattered soap/shampoo. I bring clorox wipes everywhere I go for such occasions. I left floor and shower as it was but obviously cleaned toilet seats. Didn't bother calling housekeeping for toilet since bed was clean. Others might have, but I've cleaned way worse from patients over the years. Hopefully our room was just a fluke housekeeping miss.

The staff were by far the best part of this hotel! Everyone we encountered was kind, helpful, and accommodating. We had fireplace suite. Well stocked kitchen with fridge, dishwasher etc. We used some kitchen items and it was very convenient since there for 4 days. Bathroom nice size. Air worked great. Bedroom and living room clean. Comfortable beds. We plan to return!

Stayed in July 2023

The Cafe used powered eggs or something and the breakfast burritos were just gross. Not the same standard as the hotel. Pool could have been cleaner. A bit to expensive for me to come back. Wish the path back from Palisades was clearer for night walk, like a light and sign.

Linens and bed was so comfortable!! Service great, easy early check in. Beautiful setting.

Stayed in July 2023

There was suppose to be a shuttle to the reggae concert and they never came to pick us up after calling numerous of times and speaking to staff

Loved how beautiful this place is and friendly the staff was

Stayed in July 2023

Beautiful setting

Stayed in July 2023

The layout of the property is too spread out. It was a 10 minute walk from car to room.

Location

Stayed in June 2023

i don’t feel the room was a good value for the price.

beautiful setting, great service, friendly employees.

Stayed in June 2023

Guest parking was difficult to find and limited to one lot; long line for morning coffee at Bear cafe

the fitness center and on site amenities, central location, dog friendly, staff, quality of Bear Cafe, general design, timing of elevators.

Stayed in April 2023

rooms and gym could use some updating

staff were friendly

Stayed in April 2023

nothing

The property was perfectly located for skiing and had everything our family needed, from the ski lift to the pools to a perfect coffee shop.

Stayed in April 2023

I travel a lot so We were very surprised about the lack of ANY in room literature. I heard from the staff that all literature with the old name was dumped, but that should not have happened until new literature was ready. There was No property map, no room service menu, no Emergency Escape Plan on the door, (isn’t that a law to have this plan?) no notice about housekeeping issues and came back to an unclean room. No shuttle information, etc! The TV guide is virtually none existent. Only channel numbers! No guide at all, so we had to go channel by channel to see what was available. Other than that, everything else was good.

Stayed in April 2023

Extended restaurant and shop operations.

Great room, accommodating staff, free shuttle with nice drivers, good place

Stayed in March 2023

It would be nice to have an area to store the boots at the entrance of the hotel area. That should be free for the residents, since we are asked not to walk with the boots in the lobbies and elevators.

Room is functional and comfortable. The pool, jacuzzis, and spa facilities (sauna, steam room) are great with view of the mountains and slopes. The main lounge area is very relaxing, with a beautiful fire place. We had breakfast at the little coffee shop that is open most of the day, which is very convenient. We could buy the Ikon buddy passes directly at the resort.

Stayed in March 2023

The room needs some update. We can hear next door.

Location is excellent!

Stayed in March 2023

Vallet parking is extremely expensive and they charged for two cars even though we only had 1.

Great comfort and location.

Stayed in January 2023

We didn't have good experiences with any of the staff. All interactions were unhelpful or unfriendly. We were originally sent to the wrong room and it took 3 tries with the front desk to get the correct keys to the correct room.

Resort facilities are beautiful and comfortable, with nice amenities and convenience to ski areas.

Stayed in December 2022

a bit dated facilities, expensive

Beautiful view, ski in ski out location, great sledding hills

Stayed in November 2022

Do to staff shortage room service wasn’t available while we were there. The parking is down the hill while isn’t convenient.

the property was beautiful.

Stayed in November 2022

was told the ice skating rink would be open when I booked it, but it wasn’t. I asked front lobby staff if they had more creamer for coffee and they hesitant said no. then an older male asked about 5 mins later and they went and got some. that was irritating. other than that staff was excellent.

location beautiful clean

Stayed in November 2022