Coffee in wardrobe with clothes hanging above. Cups too small

Good breakfast Quiet room Modern arty decor Good restaurants nearby

Stayed in August 2025

Excellent location, spotless rooms and incredibly helpful staff

Stayed in August 2025

I wish we could have stayed longer! Getting to the hotel we found was at the top of a lengthy hill - no matter which way we seemed to come at it - but we were staying in San Fran - a bit like going to Scotland and being upset by people wearing kilts - that would be our only warning to people - but just embrace it, take your time and enjoy being in San Fran! The hotel had nothing wrong with it - the water and ice machines outside the rooms were a god send!

We loved the manor of the staff, always pleasant and helpful. We were welcomed as all guests should be, and made to feel right at home. The room was spot on with everything we needed. The bed was really comfy and the shower had a decent amount of pressure - this was good as we had read up that San Fran suffers from low pressure - so we were relieved to find this wasn't too much of an issue here. The bar area looked really good, but with this being our first part of our visit from the UK - we were in bed fairly early considering the 8 hour time difference - but we did make use of the little cafe in the mornings that is attached the the hotel.

Stayed in August 2025

Had a cleanliness issue in the bathroom but as soon as we told reception they sorted it. Booking.com advertises this as a 5 star hotel, in our experience it was more like a good three star.

Friendly staff who are really happy to help, great location with transport links for getting around the city, loved having a cold water station and access to things like yoga mats.

Stayed in August 2025

While the accommodations were OK, the staff really makes this hotel shine. Everyone was incredibly friendly and helpful.

Stayed in August 2025

The room is quite dark The bathroom is cold and this was august. No heating and a draft coming front the window in the bathroom

Very friendly and helpful staff The fact you can get yoga mat or print writer to your room

Stayed in August 2025

Friendly staff, convenient location and PCH, a fantastic bar, right next door. We didn't take advantage of the novelty amenities like book delivery but appreciated that they were an option! Would stay here again.

Stayed in August 2025

Bed was way too soft. Back was killing me after. The cafe was a rip off and attendant rude. Asked her about a food item she sold and she said I don’t know you will have to read the package. Also location was central but so many homeless crazy people around.

Was clean and good sized rooms. Shower head was weird, could have been a rain shower instead. Felt the water pressure was to hard.

Stayed in August 2025

The lack of bedside table for each double bed, rather than one in between the 2, was frustrating but we made do and it didnt spoil our stay at all.

The staff were excellent. The room was cleaned and remade every day. The on site coffee shop was lovely. The location was absolutely spot on.

Stayed in August 2025

Limited elevator access and size of room was smaller than I usually enjoy.

Location and theme are great!

Stayed in August 2025

Beds are too small in family room for tall people

Stayed in July 2025

Super nice place to stay. Wonderful art around you and bus stop around the corner.

Stayed in August 2025

Coffee maker should not be in the wardrobes, or should be moveable for use. Limited storage space. Rooms vary quite a bit. Front facing rooms are noisy.

Location was excellent. Room was well maintained every day. Free water availability was most appreciated. Ability to store luggage for a late day flight was most appreciated.

Stayed in August 2025

That room had only 2 bath towels and 4 pillows in a family room. Staff rectified this immediately upon request

Great location, just a block from Union Square so perfect for the trams and shopping. Staff went out of their way to make us feel welcome and went the extra mile to make sure my husband and daughter enjoyed their birthdays. Family room was great, rear facing so lovely and quiet, just check you have enough towels and pillows as we only had 1 each and my girls always sleep with 2. Staff quickly supplied more upon request. Supplied toiletries were good, had I known I wouldn’t have taken our own. Wine in the room was decent too. Would definitely stay again!

Stayed in July 2025

Whilst the beds were comfortable they were very small

Loved everything about the hotel and the signature scent was a nice touch

Stayed in July 2025

N/A

Really cute hotel. Loved being able to borrow books and board games. Great bar to grab a drink at before heading out, and excellent location for exploring!

Stayed in July 2025

The staff in the cafe need to cheer up. One guy didnt even say hello or look at me. He had a mask on. Maybe a change in vocation would help.

You are right downtown and the trams go right by the end of the street. The coffee shop in the hotel is very good coffee.

Stayed in May 2025

Windows are quite thin and we were at the front of the property so street noise was quite loud - not a problem for us as city folk we slept fine but worth baring in mind if noise bothers your sleep!

Modern, really nice aesthetic and all the extra amenities make it feel super unique. Bar really nice downstairs as well. All the staff were lovely and helpful. Great location for exploring San Francisco super close to great transport links.

Stayed in July 2025

We loved the option of having coffee and pastries delivered from the coffee shop attached to the hotel. Location felt safe and was close to union square a cable car stop. Despite the hills we managed to walk to quite a few attractions in SF.

Stayed in July 2025

The bar hours were from 6-10, which made it hard to check out if you happened to be out and about for dinner and afterwards, but there are plenty of options in the neighborhood!

This hotel is in a quieter part of the Union Square neighborhood, in a cool historic building, close to multiple transit options. The facilities were nice, and we liked having access to coffee in the lobby to kickstart our day. Would definitely consider it for a return journey!

Stayed in July 2025

The staff was friendly, the food was good, and the room was nice.

Stayed in July 2025

Convenient location. Staff very nice and grit. Clean room

Stayed in July 2025

Absolutely nothing. 5 stars ⭐️⭐️⭐️⭐️⭐️

I am absolutely OBSESSED with this property and this is now going to be my go to hotel for San Francisco. Staff was so kind, helpful and accommodating. They literally bend over backwards for their guests. From having a typewriter delivered to your room so you can write a letter to a friend for them to mail off for you, to being brought a book cart to your room for you to check out and if you like the book, you can buy it for 10$ or maybe even just give it to you for free! They will literally bring you anything to your room if they have it. You can even borrow a bike and helmet! This hotel is so incredibly unique! Each room is just amazing with different details and cute additions, while also following their book theme throughout. I would know because I slept in two different types of rooms; both were different and a delight.

Stayed in June 2025

None

Accessible to restaurants and stores.

Stayed in June 2025