Too expensive and our room was not ready at checkin. Second time this has happened at a Ritz this trip and wont stay at one again because of it.

Location and staff

Stayed in July 2023

Attitude evening concierge. Not a great assistance. Not very willing nor practical. Also series of small guest services problems.

General staff attitude.

Stayed in May 2023

towels were scratchy and light, seems like their sharing supplies and laundry with Marriott facilities across the board. usually bedding and toweling is finer in hotels in this price range.

facility was lovely, staff was courteous and helpful, seemed to like their jobs- unusual for today’s hotel staff.

Stayed in March 2023

The ice machine on our floor (20th) did not work and we tried to call housekeeping for some ice - had problem getting the phone to work, but finally got an operator who said she would send some ice. We waited approximately 45 minutes with no ice arrival - finally called to cancel the request and operator seemed surprised that it had not been delivered.

Building is lovely and we were very impressed with the friendliness of staff. Beds were wonderful. Valet parking went very smoothly.

Stayed in March 2023

nothing.

The hotel is classy in all regards.

Stayed in September 2022

Iconic old bank converted to a great lobby. In the night this converts into a lively bar space. Location of the hotel is great and within walkable distance to all the historic places. Rooms are big and comfortable.

Stayed in August 2022

Room wasn't exactly grand and with only one armchair...the other person has to stand or lie on the bed. Once you leave the grand facade, the room tower is all a little bit tired, with lifts that squeak. Aside from a bottle of water, everything else in the room is offered at a high price. They can't do much about Philadelphia but within two minutes of leaving the hotel you're in the remnants of what once was a great City but everything is now boarded up and for sale and it's sadly awash with homelessness, beggars and people seriously in need of mental health care.

The 1908 Bank Building was stunning in terms of architecture. Bar staff were excellent. Good pillows, comfy bed and great view.

Stayed in July 2022

Only negative was a large stain on the bench

Stayed in July 2022

First experience at check was a dead bug/cockroach on the marble floor. One of the towels in our room had large holes. Looked like it should have been thrown away. It was clean but ragged.

Location and staff were excellent.

Stayed in May 2022

size of room.

location.

Stayed in May 2022

staff was a 10, location was a 10, view was a 10

Stayed in January 2022

For a Ritz Carlton the property looked very dated and in need of maintenance and upkeep. Staff was extremely inattentive, especially the front desk personnel. I have had better service at a Holiday Inn Express.

Location was great. Only a short walk from most city points if interest.

Stayed in December 2021

I couldn’t figure out when there would be coffee service in the lobby. I prefer drip coffee in room not nespreso

location, view from room,

Stayed in November 2021

More options for eating on site.

The Nespresso coffee machine was the perfect touch to a perfect stay!!!

Stayed in October 2021

The hotel staff was very friendly but some people at the valet was unpolite and very inefficient. Despite calling 10 mins ahead for the car, I only got it after 30minutes as the valet guy made a mistake and had no feeling of guilt what so ever.

Location was bang in the center of town. We got the room with the view of the roundabout which was very beautiful.

Stayed in August 2021

Room service food was not great.

Centrally located, clean and nice.

Stayed in August 2021

no pool I got stuck in the elevator and no one fixed it after I reported food amount very small for the price

staff, room size

Stayed in June 2021

The work out facility was good - not great

Room was fine and quiet

Stayed in June 2021

Location, cleaness

The rest is great

Stayed in June 2021

I didn’t like the price for such an ordinary room. The hotel is overpriced and not worth the money. The staff was extremely nice and accommodating.

I liked that when I made a complaint they offered me another room very quickly.

Stayed in May 2021

see above

The noise from bikers along Broad Street was excessive, especially at night from 2200 to 0100 hours. Please have your civil authorities enforce a quiet zone around the hotel. The noise was very annoying.

Stayed in May 2021

The pictures threw us off, we thought all rooms had a tub and a shower, ours just had a shower. We asked for a couple of more bottles of water but we didn’t find them in the room

Position Staff We asked for things off the menu at breakfast and they were available

Stayed in May 2021

Had to ask for a mini fridge, the light switches on wall didn't work in our bedroom

The staff was very nice

Stayed in April 2021

This is, for sure, my first and last time at a Ritz-Carlton Hotel. I paid over $800 for a night, and I received very mediocre attention from the moment I stepped in until the moment I left. They were primarily rude and didn't care to make a guest feel comfortable. On top of everything, they tried to give me an inferior room that I had to complain about for them to change, and they wanted to bill me for charges like a double parking overnight fee and breakfast that I had already paid. So, I had to complain twice to get those refunds they did by “mistake.” I will never stay again in a Ritz-Carlton.

The building itself is beautiful.

Stayed in February 2024