600 Riverside Avenue, Santa Cruz, CA 95060, United States of America
#37 of 44 hotels in Santa Cruz
Guests' ChoiceBased on 835 hotel reviews
6.8Cleanliness
7.3
Comfort
7.4
Location
8.0
Facilities
7.1
Staff
7.4
Value for money
7.2
Free WiFi
7.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 17, 2024
Carolina
United States of AmericaNo tub in room, needs upgrades.
Pool hot tub
Stayed in April 2024
Reviewed: April 16, 2024
Robert
United States of AmericaThey wouldn’t turn the coffee machine on for me after 10 AM.
Staff is great! Rooms are clean! Great location!
Stayed in March 2024
Reviewed: April 15, 2024
Zoua
United States of AmericaWhen we checked in, our room number was said out loud which made me felt uncomfortable with my stay. There was also a snicker bar found in one of the drawer.
I loved how close it is to the beach! It’s a 4-5 minute drive. The free breakfast and the comfortable beds were a plus!
Stayed in April 2024
Reviewed: April 15, 2024
Maderosj
United States of AmericaPlace is very dirty and needs alot of work mainly painting.Staff seems unfriendly and not very in tune to any of your needs.Seems like to me there interested in saving money on anything they can then the property like watered down soap.
Big room and nice water pressure, location was great and a pool.
Stayed in April 2024
Reviewed: April 15, 2024
Maricela
United States of AmericaThe trees outside our room/ window were overgrown and caused for a raccoon or an animal of that type to be on the roof of our room and scare my children as they were fighting in the roof. It startled us all and it was at 5am. Very scary. As it Woke us all up.
I liked the room was very clean
Stayed in April 2024
Reviewed: April 11, 2024
Janeth
United States of AmericaTowels were dirty and parking
Confort
Stayed in April 2024
Reviewed: April 8, 2024
Alejandro
United States of AmericaI left some personal items in the room and they saying they didn't found nothing BS
Stayed in April 2024
Reviewed: April 8, 2024
Elena
United States of AmericaThe Booking website states that there is a kettle in the room, but there was none. Please, fix this information. For me this was extremely important because my little baby is fed formula milk. The staff did not want to turn on the kettles in the lobby for me. I am also dissatisfied with the breakfast service, because there is almost no food. If you come down later in the morning, you won't see any yoghurts or bagels. In fact, it's just coffee. Thanks for that too.
Clean and comfortable apartment
Stayed in April 2024
Reviewed: April 8, 2024
Jane
United KingdomSome areas needed updating.
Short walk to Santa Cruz broadwalk & pier.
Stayed in April 2024
Reviewed: April 5, 2024
Nebáznivý
Czech RepublicContinental breakfast is only bagel and butter.
Stayed in April 2024
Reviewed: March 30, 2024
Heidi
United States of AmericaThe female front desk attendant did not respond to my request to get my room re-stocked when I asked her around 2 pm today, and when I returned 5 hours later, I found nothing had been done that I asked, such as restock my bathroom with clean towels, and toiletries, etc, and sweep the floor from dirt that my dog had tracked in from the patio outside when it rained. I called the front desk and got the male front desk person and he promptly helped me with what I needed. One major problem I had was the upstairs guest, who sounded very large and heavy, was stomping around, or walking very loudly back and forth intermittently through out the night, and around 9 pm tonight (Friday) he started doing it again and I couldn't sleep and it was waking my dogs, so I had to check out early. But all in all, the place was pleasant, in a great area, and has friendly, helpful manager/staff.
I loved the room and all of the facilities in it, from the extremely comfortable and soft bed, to the wonderfully large sized TV with many great channels to watch! I also loved the surprisingly large outdoor patio for my 2 young puppies, who enjoyed it immensely. The bathroom was large and very clean but it had unsightly and dangerous looking cracks in the sink, and a large fist-size hole in the bathroom door that should be fixed. I also wondered why there was no towel rack in the bathroom for my clean shower towel; there should be one. Everything was pretty much really great, including the very kind, helpful, and courteous male front desk person who worked with me to meet my needs and make my stay as workable as possible.
Stayed in March 2024
Reviewed: March 27, 2024
Horacio
United States of AmericaNever got the $100dlls deposit
Stayed in March 2024
Reviewed: March 26, 2024
Crystal
United States of AmericaWe heard everything.. and I mean everything from people in other rooms, or even the room above us. The walls were super thin so we didn't get to sleep in much since the noise was soo loud at 7am. Also, the place had a no smoking policy.. which was fine and we were happy to follow the rules. However we noticed a lot of people were STILL smoking in their rooms/patio. So it was kinda off putting.
Place was nice, good location!
Stayed in March 2024
Reviewed: March 18, 2024
Daniel
United States of AmericaThe bed was very hard. Neither of us had a restful night sleep. I had trouble falling asleep. We woke up both tired
Location was great
Stayed in March 2024
Reviewed: March 2, 2024
Velazquez
United States of AmericaThe place was really dirty. The curtains and towels had stains. I could not use the heater because none of the buttons worked. Thankfully the blankets were nice. Also i was missing a toilet roll holder?? The rooms could definitely use some more love.
It was honestly worth the money. It was spacious and pretty quiet during my time. There was at least some juice and bagels for breakfast.
Stayed in February 2024
Reviewed: March 1, 2024
Maria
United States of AmericaI really like the bed
Stayed in February 2024
Reviewed: February 14, 2024
Patel
United KingdomMore variety fir breakfast
Room was larger than expected and there were lots of parking spaces. Breakfast included should state contential. Staff were nice and helpful
Stayed in February 2024
Reviewed: February 13, 2024
Kailee
United States of AmericaThe walls are very thin. Anytime somebody turned on water you could hear it in the pipes/walls. We could hear conversations from the rooms around us. Lots of entrances to the room, main front door, sliding glass door, and door to next room.
The pool was open and heated so my children got to enjoy it. The shower was nice and the water pressure was great.
Stayed in February 2024
Reviewed: February 6, 2024
Paul
United States of AmericaThe breakfast could have been better. hallways were dreary and carpet worn
room was large and clean. Overall, location was good. Close to downtown
Stayed in February 2024
Reviewed: January 27, 2024
Gina
United States of AmericaBreakfast was a joke. Coffee, globby jell type orange juice, stale bagels with no butter or cream cheese and no way to toast them. That was it! A $10 charge if you forgot to give back the parking pass (which probably cost .25 cents, staff was friendly in a very basic way.
Location of room (just out the patio door was the grass pet area), entire property fenced in except for the entrance, beds very comfortable, good size pool and lounge chairs.
Stayed in January 2024
Reviewed: January 26, 2024
Amie
United States of AmericaThe line of crappy campers "parked" behind the hotel. No tv remote or toilet paper in our room. Remodeled but done poorly-weird flooring lifting. This hotel is super cheap so you get a ton of 20 year olds partying here.
It was super cheap, they allow dogs and it was pretty clean. Our room had a nice patio!
Stayed in December 2023
Reviewed: January 26, 2024
Amber
United States of AmericaHomeless campers below balcony, 4 police cars at 2am to clear the vehicles, motor homes and trailers, lots of noise and lights
Location was great…
Stayed in January 2024
Reviewed: January 7, 2024
Rachael
United States of AmericaVery comfortable rooms
Stayed in January 2024
Reviewed: January 3, 2024
Davis
United States of AmericaRoom was dusty, feet had dust n small particles as if they didn’t sweep at all
Fast n easy check in n check out
Stayed in January 2024
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