Honestly can't say much about what can be improved...staff were friendly, rooms and facilities were clean. Everything was great.

It is an excellent location - walking distance to the beach, restaurants and shopping. The heated pool and gym were great. The complementary cruiser bikes and yoga on the beach was such a nice perk!

Stayed in April 2024

There was industrial action on one of the nights that we were at the hotel where staff were requesting to be paid for contracts and trumpeting noise with loud speakers. There were also lots of security guards on the property - clearly due to a security concern There were also homeless people and people with psychological issues that were walking the streets around the area and on the walk to the beach.

Room was clean Bathroom was too small for four people.

Stayed in April 2024

All was good.

We were very happy with this location. As a family of 6 we have a lot of needs, the hotel was great. The staff was excellent and kind. We would come back.

Stayed in April 2024

The staff was GREAT! Convenient to the pier and other attractions.

Stayed in March 2024

Left some clothes in the cupboard, and contacted the hotel and they were gone. Disappointed. Rooms getting’tired’ with tricky locks and general vibe

Good location. Bright open lobby.

Stayed in February 2024

When I checked in they tried to downgrade my room - I’d booked a deluxe king and they sent me to a tiny room on a high floor next to the lifts with no bath. I realised it didn’t fit the spec I’d paid for and asked to move. They just said it was a refurbed room and didn’t apologise, I had to make sure I was given the correct room specification. They didn’t argue back though so the move was relatively easy once I spoke up. I’ve uploaded photos of the difference in room type for reference. It’s also not the most soundproof - I could hear the conversation of the guests in the room next to me.

Beds were comfy and staff were mostly super polite and friendly. Room service was very quick, quality of food was ok. Lobby is nice, and they offer champagne (which I didn’t have but is a nice feature).

Stayed in March 2024

The bed was very lumpy and uncomfortable. Also, very surprised to find no coffee or tea making in the room. No toiletries, no slippers. Very basic for a 4* hotel.

The room was spacious and smelled very nice.

Stayed in January 2024

Despite very late arrival no goodwill has been shown for late check-out (spent only one night there)

Great location and very nice property

Stayed in December 2023

Elevator line was very long. During our entire stay, the elevator lines were long, i.e. 5+ minutes. The lines at the check-in desk we equally long, while the lobby was very noisy and overall did not provide that warm and fuzzy feeling you expect when travelling and wanting to relax at a hotel. Given the price of the rooms, the price/value ration is rather low unfortunately.

Great location.

Stayed in December 2023

It's an old facility, and that age shows in the hallways and the rooms. I don't think they should charge as much as they do, especially compared to some of the other hotels in the area that have spectacular views of the ocean etc. My family, however thought it was great. I'm pickier about design, and like to have a lot of natural light in my room.

The location is about a 10 minute walk from the Santa Monica beach and pier and Palisades Park. So much to walk to and enjoy. Staff was friendly and helpful. Meals were excellent and fairly priced. The lobby and pool area is pleasant. The room was comfortable and clean with decent bedding.

Stayed in November 2023

Dingy decor. Expensive on-site parking. Noisy air conditioning unit. Had to ask for a coffee-maker in the room.

Good on-site dining options. Comfortable bed, spacious room.

Stayed in October 2023

The pool is very small and there was no breakfast.

Stayed in September 2023

Nothing in particular

Great location, good staff

Stayed in September 2023

Room was freezing. Took us a while to figure out how to turn off A/C

Room was great value for the cost.

Stayed in August 2023

There was protest in the early morning which was very annoying!

Great location, nice staff and good services! Room is neat and clean. Bed is comfortable.

Stayed in August 2023

there was a staff strike that made things uncomfortable in terms of feeling badly crossing the picket lines. we hope contracts are favorable to all parties.

the walkability is super. the staff that stepped in had great positive attitudes and tried making us comfortable.

Stayed in July 2023

Was charged for 2 nights' parking when I didn't bring a car at all. I brought it to the attention of the staff while checking out and they assured me it'll be refunded. Haven't heard from the hotel yet about it even though it's been 1.5 months! We were also not given a tax exemption for another room I had booked for my extended family even though my cousin is entitled to it and gets it everywhere in the US, including hotels, restaurants, cafes etc. He was promised that'll be done at the time of checking in but we were subsequently denied. That's really disappointing...

Room was nice and spacious, but with no view. And it faced a construction site. Location was so-so. Breakfast (which I paid for) was decent.

Stayed in June 2023

The plumbing needs work--my toilet was clogged before I got there and I had to call Engineering twice to come and unclog it. The cable channel selection was very limited; worse, the cable wiring certainly needs to be redone because the quality of reception was very poor. Also, the in-hotel restaurant's menu was very limited.

The staff were stellar--everyone was quite accommodating and a pleasure to deal with.

Stayed in July 2023

Rooms and bathrooms looked a bit tired

Not far from beach Pool

Stayed in July 2023

The neighboring rooms aircon unit was on our deck and very noisy

Good room and very helpful staff especially Hugo the concierge.

Stayed in June 2023

There was employee strike while we there. Did not appreciate being woken up to drums and megaphone at 6am. Got no apology from staff working. Would have ranked higher if not for this. Strikers should not have impacted guests. That is a employee /management issue.

Suite was nice size and nice Oceanview. Heated swimming pool. The Valet staff were great !!

Stayed in July 2023

Three receptionists gave me three different pieces of information on the yoga class. It was messy. No coffee and tra facilities in the bedroom.

Lobby

Stayed in July 2023

we woke to picketing in front of hotel- very awkward to cross picket line to leave.

Mike changed my room when the first one smelled like someone had smoked in it. He gave ms a fantastic room with a view. Highly attentive 10 stars

Stayed in July 2023

Swimming pool was nos as big as I expected, but still very nice, no room service, but bar and restaurant open until 10:00 PM, food was good, limited options, but all of them very tasty. I thought there was a spa, but it’s really third party services to go outside. Not in the hotel. The hotel was not as close to the beach as I expected. The price of the stay should be lower considering all those limitations. But besides those minor things I loved the stay. A place I would not regret to come back many times.

Staff was amazing, service and kindness makes you want to stay more and come back, though there was no buffet the American breakfast with all the choices available was amazing! Bedroom always comfortable, clear, clean and nice, location was very good.

Stayed in June 2023