That the bar closed so early.

I liked the location of the property.

Stayed in January 2024

Same as above

Why is it that everything I book with this website the hotel sticks me.next to the elevator

Stayed in September 2023

Everything was fine except we got double charged for parking and am currently working on how to resolve that

Nice hotel. Stayed there several times before. It is less crowded and a little quieter than the next closest hotel.

Stayed in August 2023

We were stuck in garage elevator ........called security from the elevator phone and they were not very convincing about sending help very quickly. Called 3 times and each time said they were "working on getting some one to us" the would hang up. Family inside hotel asked at desk if some one could come help us and they were unaware that elevator was even stuck. Another guest waiting outside the elevator was able to pry doors open and get us out............saw workers headed to elevator as we left after about a 30 min wait. Mentioned this at checkout and staff said it happens a lot in their garage elevators.

Location was great....walkable to crown center for a few restaurants/shops. Beds were comfortable.

Stayed in July 2023

Comforter was DISGUSTING!!! I had to PAY to park! Seriously! $25.00, as a guest.

Nice room. 33rd floor. That was exciting for my granddaughter.

Stayed in July 2023

Air conditioning wasn’t working in room.

Great location. Nice eating area with bar. Check had great customer service.

Stayed in July 2023

Would like to go to circle restaurant on top

Stayed in July 2023

One spot in the very middle of carpet in our room.

Beds were comfortable, enjoyed the swimming pool. The lobby was spectacular. Very helpful staff.

Stayed in February 2023

Took a long time to check-in with only two people helping the process as a fraternity was also checking in. Additionally the fraternity, which appeared to be from Creighton were extremely loud and disruptive all night - yelling and fighting in the halls. Lastly the hotel placed microwaves on folding tables near the elevators. This seems pretty janky for a supposedly “nice” hotel. Generally the hotel is fine, it used to be great though and it was somewhat sad to see its decline.

great location

Stayed in April 2023

The pillows on the beds are not comfortable. They’re too thin and soft once you lie down on them. Upon first glance, they look so comfortable. But, once you lie down, it’s not as comfortable as it should be. The toilets are really low. I’m almost 6 feet tall, and I felt like I was close to the floor once I got close to the seat. The children needed no help of course because it was at the perfect height. The elevators were a bit slow, but that was probably not the fault of the hotel since there were so many guests and children going up and down. There were also a lot of inconsiderate guests allowing the room doors to slam shut in the evening which made it a bit difficult to keep a baby asleep.

Loved the size of the rooms, the bed was extremely comfortable and the bathrooms and floors were clean. The staff from valet, to check in, housekeeping, check out were extremely helpful and very friendly considering there were hundreds of guests on site for various activities and not all were pleasant. The views of the city were absolutely beautiful at night! Very relaxing. All in all, I would highly recommend the Sheraton as “THE” place to stay for business or pleasure as they live up to the hype in my opinion!

Stayed in April 2023

ghost charges … 6x $ 15.- for internet use (it’s 2023!!!!) and $ 27.- for a movie I never watched but unavoidable you pass the paid services as they are after every 4 tv channels. it was corrected but this was wrong in so many ways!

a bit dated but nice

Stayed in February 2023

there wasn’t any ventilation in the bathroom, the bathroom sink had toothpaste spit on the faucet and my bed had a flat sheet for the bottom sheet and it kept bunching up when turning in bed. The coffee maker could use an upgrade to k-cups. It was most disappointing that the mezzanine floor was closed down and the restaurant and bar supplement was not conducive and we couldn’t access the Link or the round room on the top floor . This could have been better planned. The things that brought me back to the hotel was a disappointment this time. It is also ridiculous that you have to pay to park at a place who wants your business. we don’t pay to park when grocery shopping!!

The location was beautiful and the bed mattress was comfortable.

Stayed in December 2022

We didn't get our room cleaned until 6pm. That was rough.

Location and the staff excellent for sure.

Stayed in November 2022

Loved everything

The views of the city

Stayed in October 2022

Beautiful view and the shuttle service.

Stayed in July 2022

The comfort of the bed was excellent! Room had a great view of the city! Room very clean

Stayed in August 2022

- no free wifi - hot tub was broken

Stayed in August 2022

Not enough selections for breakfast

Stayed in August 2022

There wasnt a microwave and the TV was too small and there was a door that lead to the other room, $300 is to much for one night especially with no microwave I had to heat my food up with a hair dryer please fix that thank you

The view, the bed the area

Stayed in August 2022

the clientele that stayed at the hotel didn’t make it very family friendly at the pool until we called security

location responsive and helpful staff

Stayed in May 2022

Location

Stayed in July 2022

Paid wifi

Cleanliness

Stayed in May 2022

Breakfast menu was very, very limited. No sugar beverages and alternative foods available. I was at the pool and they did not skim it for 5 days. In addition, the hours were 5am to 10pm. I was there Monday at 830am and it was locked. I had to cal twice to have a manager come and unlock the pool.

Bed very comfortable. I had a room on the 32nd floor looking north. They accomodated my request. Terrific view of all of Kansas City! Nice little mini-fridge. Starbucks coffee pouches. Ice-make just down the hall. The "link" was a great connection walk to Union Station.

Stayed in May 2022

There’s was no bath soap and no pull out sofa and only one elevator worked in the garage.

The location, the atmosphere and the check out time.

Stayed in May 2022